[Halifax]

Moneybookers requested a copy of my driver's license or passport, plus a copy of a utility bill, in order to process a withdrawal.

I scanned and sent them the requested documents Tuesday morning.

It's now Friday afternoon, and they still haven't updated my account to allow me to make a withdrawal request.

Any idea how long it usually takes these guys to process the ID docs that I sent in ? Should I e-mail them to see what's going on ?

[Santo]

Call them to follow it up. If you let them work at their own pace it can take a while.

[betplom]

Their customer service hours are 9-5 monday to friday UK time, so you'll have to wait until monday, the office is now closed.

44 870 3830 232

[moonbeam]

20 minutes for me, but that was 5 years ago

[Mudcat]

When I first started dealing with them, that was a pretty standard wait time. They have gotten better as time has gone by. I would have figured they would handle something like that by now.

Then again I'm a "VIP" so maybe I get special treatment. Same with those hours betplom is referencing. I have talked to them outside those hours many times - but it could be special treatment.

But I do talk to other people who aren't VIP's who also report things getting better and quicker. Messages are getting answered overnight (at least sometimes).

So I dunno. I would try to contact them. Other than phoning, their website messaging system is probably the best method.

[wangpoker]

sometimes it's more than 1 month

[bigboydan]

Originally Posted by wangpoker

sometimes it's more than 1 month

Of course I could be wrong, however I thought the month time frame was for merchant accounts only sir.

[cristianbet]

less than a week for personal accounts

[fingas]

it really depends, sometimes they do it faster, sometimes not, i've read so many stories from other users that i really advise you to call them, should speed up the process

[BarcaTierrehenry]

Contact them bro, But I think you will have to wait until monday to reach them though.
I think it should take at least 1-2 days..

[juzgotlucky]

I suggest you call them to get an update, Sir. I think it really depend on the situation or maybe now they have a processing timeframe or something...