[Santo]

Do SBR have any info on these? http://www.heroescasino.com/

New (contest?) sponsor at General/Dirty's new site, apparently from the old Oasis Casino (who if I remember rightly, I had problems with because they took a very non-aggressive stance to non-US players).

[bigboydan]

There were established in 2008 and licensed in Curacao. Yes, I do believe you are right in regards to them being part of Oasis group. Also, the one thing I do recall when viewing there site back in May was the fact that they only accept players from four demographic regions, which include Asia, Europe, US, and Canada only.

[Mudcat]

Bumping to see if there is any new feedback.

SBR rating = C.

[bigboydan]

I haven't really read of anything negative about HeroesCasino at all Mudcat. I must say that the -105 vig and the 3% daily rebate is pretty attractive.

[SBR_John]

Oasis had its ups and downs but was a decent place. This guy behind Hero's is a long time resident in Curacao and stable. I recall seeing them often there. They did not party with the main sportsbook crowd and were well respected. One never knows the real structure of who is really behind these new books, see BetPanAm, so we should not accept as fact that this gentleman is a fall on his sword owner/backer. If in fact time proves he is I would think this book should be rated higher.

[VBOMBER]

Would love to hear more info as well. It looks like they actually have a -103/-103 line set for NFL sides, and -105/-105 for everything else. Looks like they clone Pinny's lines and then move from there. Not sure how long they can stay in business like this, but would love to see them have a solid financial backing as this "could (long way from happening)" become a US alternative to Pinny.

[VBOMBER]

Also, anyone know their limits? Couldn't find any info on their site.

[GamblingMike]

LOL,20Klimit for BlackJack and 50K limit for craps!

[Dark Horse]

Could we have them on SBR Odds, so we can take a closer look at their stuff? Sweet juice from the islands...

[Peep]

Yeah, that 100K/50K limit on a roll is funny.

If I was a cynical gambler, I would think the house would have some built in protection that kicks in at that level, i.e. the house gets dealt a 20 everytime.

But I am just a donk plodding my way through. When I get my next two million, I'll send it to Hero's too, take a few 100K hands just to see how my luck is.

[wtf]

been there , done that , yawn

[jjgold]

Seems like a whore shit book

Bubble gum software also

Guys do anything for A free $25

[trytrytry]

is it true on casino software that is rigged for blackjack you can on paper track patterns and make cash? Ive never heard of anything like this...what are the details on this approach or a web article or something...

[bigboydan]

HeroesCasino (SBR rating C) vs. player

A Heroes player reported winning $34,748 playing blackjack in the casino before requesting a payout on December 6th. Heroes Casino management stated that an "extreme win/loss ratio" prompted the sportsbook to believe the player used some form of robot or assisting program to beat the casino software. Heroes states that the use of a "robot" is cheating and is currently having the play reviewed by third parties. SBR will follow the player's dispute and report on HeroesCasino's conclusions.

The Heroes' rules page states that robot/auto-play is not allowed and is grounds for canceling winnings. The rule does not refer to collecting data, or using a program assisting in doing so, in an effort to find software patterns. The player discusses recording table history on pen and pad.

All Casino and Sportsbook wagers must be placed through the user interface provided by Heroes Casino on its website or through the web browser. Any wagering through other means, including the use of a "robot" player, is strictly prohibited. In the event that use of non-approved client software is detected, Heroes Casino reserves the right to invalidate all such wagers retroactively, cancel the Player's account, or take any other appropriate counteraction. Players found using multiple browsers and/or found attempting to manipulate or ascertain information concerning the Casino software will forfeit all winnings and their accounts will be terminated.

HeroesCasino's rules page (rule 8) also makes a vague reference to "employing a system."

[Peep]

F*ckers with their cheating/non-random chance casino either

1) Got beat honestly, Ganch did some sims, said it was well with range of possibility (maybe a 100-1 shot) or
2) Have fixed non-random software and got nailed for it.

Either way..

THEY SHOULD PAY.

[Bill Dozer]

We are still learning about casino software but we don't know what they are looking for with your hand history. Nothing definitive on the what-ifs so let's give them some time. It sounds like TBMan is saying he found patterns, one way or another, in the software. Heroes is citing a vague rule 8 that says you can't use "a system." So far it sounds like a case of giving someone an at-home math test and trying to figure out if they used a calculator or counted on their fingers.

[Bill Dozer]

The software not being random is an issue in itself and if Heroes cites pattern recognition they would be dealing with that. I think Heroes would be happy with the 1% house edge and would like the software to be random. As long as the dealer doesn't react to the player and the payout % is as stated, I don't see that as the real problem. The issue at hand is is the casino saying the player can't react to the dealer? Is there any way to prove the player did something that would void his winnings? Would the casino say that the player can't analyze his own hand history? Based on what is public information, my guess is he gets paid.

[Peep]

The issue at hand is is the casino saying the player can't react to the dealer?

I think the player stated he did do this. When he saw a LLLLW, he would bet "win" or some such, saying it came up twice in a row most times. He would increase his bet dramatically at this point as well.

Most all gamblers do this, mostly looking in vain for patterns that don't exist. If one does exist, the casino has way bigger problems than this one player......

[VBOMBER]

I want to note that Heroes Casino did try to contact me but my email address I provided Heroes was set up to delete spam email. I didn't realize until later that my email provider's spamblocker tagged Heroes email as spam and deleted their posts unbeknownst to me. So to clarify, Heroes and I are communicating right now.

As far as I know, as of December 16th, Heroes is reviewing my wagering history along with outside consultants. I expect to hear back on the status of my withdrawal request hopefully today. The person at Heroes who is coordinating the review is cordial and professional and always was available. So hopefully a good outcome will result from all of this.

Well this is much better news than your previous post, as at least they have not been avoiding contacting you and are handling everything in a professional way - that boosts my confidence in this book for the moment.

Please continue to keep us updated, and best of luck getting paid.

[Bill Dozer]

I think the player stated he did do this. When he saw a LLLLW, he would bet "win" or some such, saying it came up twice in a row most times. He would increase his bet dramatically at this point as well.

Most all gamblers do this, mostly looking in vain for patterns that don't exist. If one does exist, the casino has way bigger problems than this one player......

Agreed, people do this at the roulette wheel at a real casino.

[JELLYBEAN]

They can pull this shit everytime. It's a joke. I'd bet the 35k right now they aint paying or will force guy into settlement with a clause he has to say on the forums he got paid. Total stealing. These forums allow it. They can't force anyones hand. If the book was going to pay they would of paid already. What a crock of shit the "audit" scam. I have worked at books and that is a bullshit line. There isnt any audit. They are stalling to the player caves in. Unreal

[VBOMBER]

Was this ever a legitimate complaint, and if so, what was the resolution?

[SBR_John]

I agree when they say "audit" what they are really saying is "we are figuring out a way to scam your lucky azz".

If you think about it might as well pay him in like 1 min. They will have to pay these guys are known they cant become stiffs. This player will take the money and get the hell out of there since he got jerked.

[pimike]

Hey John Happy New year

[VBOMBER]

Would love some kind of clarification on what is going on with this "dispute." I thought that's what this site was mainly for? Am interested in this book, I know they are a "C", but don't want to get involved if the won't pay what is deemed a legitimate winner. Any help from SBR would be appreciated.

[bigboydan]

Keep us posted on your situation sir.