[zoyav]

1 week ago, when I registered at stanjames site, I didn’t know anything about its bad reputation. Moreover it seemed that reputation is good and Company is fair.
I registered on 25th of August, made a deposit, placed 3 bets and won all of them. On 28th of August I realized that my account is blocked and started 3 days of tiring and nervous correspondence with support. At the beginning I had an illusion that lie and rudeness is initiative of Russian support, but today I completely understood that this is the policy of the Company.
Customer from Russia can register (there is Russian version of site), make a deposit and play. He can’t only 1 thing – to receive his winning. To avoid overweighing of the post I will place here only my last e-mail in English.
It’s rather nervous, but I have been trying to be polite long enough.
The other e-mails in Russian and English I’ll show if this topic will be interesting for someone.
In any case I hope that my warning will make it difficult for stanjames to steal money from somebody else.

Dear Christine,

Russian support service disinformed you and now I'll explain you the
real situation.

Verification call you are talking about wasn't made in a day of
registration of account. I opened account, made a deposit and made 3
bets for the whole amount of the deposit. All these bets won. 3 days
later when I wanted to login into my account it appeared blocked. I sent
an e-mail to russian support with question about account's blocking.
Only at that moment I received a call. As I wrote before to Russian
support I was at the same room with my boyfriend and didn't wanted to
speak while he is hearing, because he doesn't know that I'm gambling and
I didn't want him to know. Nevertheless I confirmed my name during that
conversation, just didn't confirm that I'm making bets at your Company.
Russian support is lies cheeky saying that I told that my details were
used by somebody else. If you recorded calls, it is easy to check. I
made a proposal to call me once again and received rude answer that my
money will not be given to me, because gambling is making troubles to my
private life. I made my explanations not for giving a reason for such
disgusting jokes.

Now about chapter 1.1 from your rules. The sentence you quoted is not
exist in the text of your rules in Russian language. The rules in
Russian says that you can deprive of my bonuses, but I never gained any
bonuses from you and never layed a claim to them. As for English text
you quoted, obviously if I lost 3 my bets there would not be a talk
about returning my deposit. Fair play for betting includes the
following:
the side which gets money in case of winning has to pay money is case of
loss. So that your try to steal my winning is not fair play.
You had a chance to make a verification before play but not after loss.

If misunderstanding were not solved soonest and I didn't get my money
back, information about the case that stanjames is not paying winnings
will appear on all forums I will manage to find putting in google the
name of your Company. The article will be written using results of our
correspondence. This article will be proposed to Russian magazines about
betting and poker. If you have Licence to work in Russia, my lawyer and
I will made a request to deprive you of this licence.
Of course I also will have to go to Court requesting to return my
winnings and moral damage. At Court you will see that I'm a real person
and can be verified anyhow. If you did an effort you can verify me
before the Court, e.g. by making another call or requesting any
documents. Hope you'll choose this option.

Best regards,
Zoya.

[gloomer]

Ive got same problem, but it has been solved unexpectable.


My week-ago message seemed to moderators not quite polite and was deleted.

The same stuff - SJ support is talking with you using offensive language, they are starting accuse you in using bonus program, and and the end of a matter they declined to make payment.
But unexpectable after my fifth message (to British support, not to rude russian version) total winnings was sent to my moneybookers account.
I withdrew my complaint from Bill and SBR.

And another gambler has got harm from Stan James. Good luck, camrade!

[Justin7]

A quick heads up... I spoke to Stan James about this dispute. when Stan James called the player, the player denied opening an account. Given that fact, Stan James is permitted to close the account, and cancel the wagers.

[bigloser]

Originally Posted by Justin7

A quick heads up... I spoke to Stan James about this dispute. when Stan James called the player, the player denied opening an account. Given that fact, Stan James is permitted to close the account, and cancel the wagers.

Most of what is reported seems a little suspicious, however there appears to be no bonus abuse, so what was the problem?

[moonbeam]

I´m wondering about this story.

Stanjames never asked me for any verification, no ID, nothing.

They paid me without any proof of my identity for over 3 years now

But of course, they have limited my account, but that´s another story...

[Santo]

Originally Posted by bigloser

Most of what is reported seems a little suspicious, however there appears to be no bonus abuse, so what was the problem?

They don't want people using fake ID's to get around limited accounts.

[bigloser]

Originally Posted by Santo

They don't want people using fake ID's to get around limited accounts.

Yes but to cancel 2 winning bets is a little over the top without bonus abuse.

SJ also have a lot of skins so lots of options anyway

[juzgotlucky]

this is not good... Hope they will fix your problem with them because 3 winnings are not a joke.

[pjesnik24]

Originally Posted by bigloser

Yes but to cancel 2 winning bets is a little over the top without bonus abuse.

SJ also have a lot of skins so lots of options anyway

I just know about betdirect, what are the others?

[Mudcat]

Originally Posted by bigloser

Yes but to cancel 2 winning bets is a little over the top without bonus abuse.

We don't know they canceled winning bets. We only have the report of two posters (who may or may not be the same person) with a total of three posts who we know something is going on with.

[zoyav]

Originally Posted by Justin7

A quick heads up... I spoke to Stan James about this dispute. when Stan James called the player, the player denied opening an account. Given that fact, Stan James is permitted to close the account, and cancel the wagers.

Thank you for your help. As I wrote to Stanjames, they lie about the date of conversation and about it essence. I explained the reasons why I didn't confirm opening of account. But I also didn't deny its opening. I just told them my name and pretended that I do not understand who is calling. I'm ready to confirm my identity anyhow. I do not understand absolutely how the call made not in time gave a right to Stanjames to steal my 1300 USD.

Thanks to all for the moral support.

[DIF]

This makes me nervous too.

I made 2 bets on finish pk 35( both wins) for $340.(price 3.00) When I now check my account its closed. The bets was confirmed and accepted.

I opened account in USD 2 days ago when I saw they got the price 3.00. I earlier got SEK account but it was no problem they told me on LIVE chat.

They closed down my SEK account and I opened up a new account in USD since they only took USD for neteller-deposits. everything was fine until now.

If they dont give me my winnings they are thieves but I still believe they open my account as soon as posssible and also my winnings.

I let you know what happened.

[fixxer]

Hello

A friend of mine had a similar problem 1 year ago, but that case was solved with verification.

He registered an account with SJ, took their first deposit bonus, but as his mobile was not able to receive phone calls from foreign countries, he registered the mobile number of his girlfriend - and he forgot to notify her about this.

A day later, SJ made a verification call, and as he verified that this is her mobile, not some SJ user's, they instantly closed the account of my pal.

He called SJ after this, told the whole story, and SJ asked a LOT documents from him to verify his identity, but after they got these, they understood and accepted what happened, and they reopened the account....and this was a LOT more suspicious case, than Zoya's.

If she didn't accept any bonus (BTW , isn't crediting the first deposit bonus by SJ after the first settled bet is an automatic process???????? If I remember well, it was),
SJ should give her the chance to verify her identity, without doubt.

Good luck in getting back your money

[Dia-monD]

Interesting.
yesterday one of my friends registered at stanjames, he won (5.00) and in 15 minutes he got his payout

[moonbeam]

Betting at stanjames makes sense

We Can Offer You €0.21 SINGLE (Requested Stake Was: €50.00)

[bigloser]

Originally Posted by pjesnik24

I just know about betdirect, what are the others?

stanjames stanjamesuk betdirect better

[tomwakefield]

Originally Posted by bigloser

stanjames stanjamesuk betdirect better

Betterbet is now unavailable - accounts have been moved over to Stan James. I think that you can no longer open both a BetDirect account and a Stan James account, although some people with an account at both before Stan James bought up BetDirect still have both accounts.

[moonbeam]

Originally Posted by tomwakefield

Betterbet is now unavailable - accounts have been moved over to Stan James. I think that you can no longer open both a BetDirect account and a Stan James account, although some people with an account at both before Stan James bought up BetDirect still have both accounts.

not really.

Stanjames piss on them

[APK]

Originally Posted by moonbeam

not really.

Stanjames piss on them

My betdirect account is still open.
Haven't funded it though.

[moonbeam]

you are a lucky guy.

they closed my account without any explanation

[APK]

Originally Posted by moonbeam

you are a lucky guy.

they closed my account without any explanation

Was this recently and did they refund you?

[tomwakefield]

I've still got both accounts, and split my bets between them, depending on limits.