Partybets 'Inactivity fee' charge - Legal theft?
Partybets have removed money from my account as 'inactivity admin fee' for not wagering in the last 180 days. There was no warning or reminder, so if you have any money in Partybets/Gamebookers accounts dont leave it in there without using it or you will find they will take money from it.
I was not aware that Partybets/Gamebookers have this rule, where if you log in but dont make a bet/play casino/poker, they can try and justify theft of money from your account without any notice or warning, by including this in their terms and conditions.
Also rather annoyingly you cant withdraw to moneybookers or visacard if your account has been 'inactive' for more than 180 days without re-depositing some more money, wagering and therefore 'activating your account again' .........then making a withdrawal.
The sum involved is not very much but it is more the priniciple that they can do this without any recourse, they have not had the decency to reply to my email about this and regardless of their self imposed t & c's, I consider this as a rather pathetic way by a bookmaker to gain funds, try to justify theft and is not the way a credible or decent business would operate.
Notice the version of the rules sent in the email to me, makes no mention of having to make bet etc to remain 'active', however the site rules listed further below state that you must wager to avoid the fee.
Our records show that that you have not logged in to your account for 180 days.
A £ 4.21 administration fee** has been charged to your inactive account. The next charge will be deducted from you account balance on: 22-Mar-2011 ET.
However, this fee will NOT be charged if your account, or any related account, is reactivated on or before 21-Mar-2011 ET.
Reactivating your account is easy: Just log in and place a cash wager, enter a tournament with a cash entry fee, or play a raked hand.
**TERMS & CONDITIONS If you do not access your Account by "logging on" to your Account using your Account name and password for any period of 180 days, then after those 180 days (the "180 day grace period") your Account (and any related account with any ESP) will be deemed "Inactive". If your Account becomes Inactive, then the Company is entitled to charge you an administrative fee (the "Inactive Account Fee"). The Inactive Account Fee shall be deducted from your Account Balance at the end of each calendar month in accordance with the Inactive Account Fee Schedule. We will stop deducting the Inactive Account Fee from your Account Balance if your Account is re-activated.
If you have any questions or concerns, please don’t hesitate to contact us. Our Customer Care team is available 24/7.
Sincerely,
Party Team
Rules from Site Page:
11. INACTIVE ACCOUNT FEES AND ABANDONMENT OF ACCOUNTS
11.1. If You do not access Your Account by 'logging on' to Your Account using Your Account name and password and either (i) place a cash wager or bet via the Services, or (ii) enter a tournament with a cash entry fee via the Gaming Services, or (iii) play a raked hand via the Gaming Services, or (iv) make a deposit as applicable, for any consecutive period of 180 days, then after those 180 days (the 'Grace Period') Your Account (and any related account with any ESP) will be deemed 'Inactive'.
11.2. Once Your Account has been deemed Inactive We will be entitled to charge You an administrative fee (the 'Inactive Account Fee'). We may deduct an amount up to the Inactive Account Fee amount from Your Account Balance on the day following the end of the Grace Period and then every thirty (30) days thereafter in accordance with the Inactive Account Fee Schedule. If We continue to deem Your Account Inactive for a period of eighteen consecutive calendar months, in order to safeguard Your monies, We may withhold any remaining monies in Your Account and close Your Account. You may contact Us to reclaim any such withheld monies at any time.
We will stop deducting the Inactive Account Fee from Your Account Balance if Your Account is re-activated by entering a tournament, or making a cash bet or wager, or by playing a raked hand, by making a deposit or upon closure of Your Account in accordance with 11.2 above.
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Originally Posted by mighty maron
