sportsbook.com withdrawal delay...

azkid · 02-27-2007, 08:27 PM

Ok, so I've been singing the praises of sportsbook.com lately, but....I cashed out for $3600 last Friday and was wondering why my withdrawal had not yet been processed.

Today I get an email from sportsbook that says:

"Thanks for your recent withdrawal request.
We wanted to let you know that your withdrawal for $3,641.00 requested on 2/23/2007 has been processed. However, there’s a slight delay in getting the check out to you. Sorry about that.
You should receive your check within the next 10-12 business days, but don’t hesitate to contact us via email or use our live chat service to get an update on your payment's progress."

I talked to one of the live chat ppl and they said:
"Unfortunately there is a delay in processing withdrawals due to the fact we have changed to a new processor. This change was made to improve our customers security."

Lately sportsbook has been great about processing withdrawals quickly. But with all that's been going on in the industry, I'm worried that I'm about to get screwed. Does the payment processor thing sound like a legit excuse to people? I guess I can understand it. Maybe I am being paranoid?

RickySteve · 02-27-2007, 09:11 PM

Chexx Inc. dropped them. Now they're with a new processor. Wait at least a few more weeks before you get your panties in a bunch.

durito · 02-27-2007, 10:34 PM

most everyone is having payout issues these days. i dont think that alone makes any book any more likely to screw you.

sportbook.com has a history of screwing people though, so playing there isn't a real good idea imo.

Doug · 02-27-2007, 11:08 PM

"Sorry about that !"

I get a mental picture of Maxwell Smart saying that to the Chief.

dirtyjock · 02-28-2007, 01:46 PM

Been with them off and on for 4 years. I made a cash out for $1260 last monday it was sent fedex and got thursday

gurkic1 · 02-28-2007, 02:16 PM

marc · 02-28-2007, 05:56 PM

I made a cashout on monday and tuesday of last week. The cashout on Monday was processed right away and I too got it on Thursday. I'm still waiting for the cashout from Tuesday. I was on live chat for 10 minutes before the moron I was talking to told me there was a 10-12 business day delay. idiot kept insisting the check was mailed last wednesday.

exstatman · 02-28-2007, 06:34 PM

I w/d on the 17th, got a confirmation that the check was sent Fedex on the 21st, then yesterday got the same message. They had been really good since the changeover, but this screams "Watch out!". It might be wise to wait for the check rather than accept their "generous" offer to cancel the w/d. If they were smart, they'd offer some kind of bonus to those that choose to cancel.

Dark Horse · 02-28-2007, 06:38 PM

Not to partypoop or anything, but these are very trying times, so there's the remote possibility that playing at a D book, in a perhaps kind of way, may not be the way to go.

exstatman · 02-28-2007, 07:30 PM

Valid point, but this is the first time I've had a w/d problem with them. If a player is consistently having problems and continues to play with that book, there should be very little sympathy for them. Your other point about these being trying times makes me leery about opening a new account anywhere.
I'm not sure I want to send money by WU to a guy in rural Texas to open an account.

mjc257 · 02-28-2007, 07:54 PM

Quote:

Originally Posted by RickySteve

Chexx Inc. dropped them. Now they're with a new processor. Wait at least a few more weeks before you get your panties in a bunch.

Agreed. Chexx Inc checks used to take like three days via FedEx, which was free. I haven't used these guys in awhile, but I'd rather have money with SPortsbook than a lot of other places.

jstblaze · 03-05-2007, 03:09 PM

SO what does everyone htink about sportsbook.com delay in payout. They have had pretty goo drecord of paying out, only problems cited had to do with bonus abuse issues, that although are ridiculous, they im sure did come from someone trying to get a couple binuses from same parent company.

ladodgers1980 · 03-05-2007, 03:40 PM

Does anyone have any updates of sportsbook.com/superbook.com payout delays? I asked for a withdrawal ($1,000+) on 2/22/07 and received an email saying that my payment was being processed. I used to get an email 24-48 hours later saying the payment was sent. I never got an email so after a few days I called and was notified of what happened. With all thats going on with the U.S. trying to crack down on offshore gambling, I can understand delays; however, i was upset that they didn't make any attempts to notify me before i deposited money (of course they'd do this as to not lose business- but its still shady). I also didn't like the fact that I had to call in to find out what happened, instead of them sending me an email or something.

Anyhow, if any of you have any updates, it'd be much appreciated. I'm moving out of state in a few weeks so hopefully i'll get a check by then. If not, i could see this being a pain in the butt, trying to get them to send the check to another address.

dirtyjock · 03-05-2007, 05:33 PM

i just talked 2 support today and this is what they told me

Unfortunately, withdrawals made in the last week have been subject to unusual delays due to the increased volume of checks. The recent change in our withdrawal policy means that all customers are now receiving their payment as a check. You should receive your check within the next 10-12 business days. However, if you wish to cancel your pending withdrawal request just let us know and your funds will be available in your account within a few hours.
We sincerely apologize for any inconvenience. Thank you for your patience and understanding whilst we endeavor to minimise withdrawal processing times.

I mean i kinda understand since now the there is no neteller and other stuff they are doing alot of checks which could slow things down i would imagine

BuddyBear · 03-05-2007, 05:52 PM

Quote:

Originally Posted by pags11

yet another reason not to play with Tacomax's favorite book...

Good one Pags.....

exstatman · 03-06-2007, 05:02 PM

I'm still a little concerned about a book that says they've "processed" the w/d, but say they can put the money back in your account pretty easily. Also, the message they're sending today is IDNETICAL to the one sent a week ago. Does that mean a w/d made sometime over a week ago should be expecting a check any moment? It would be nice if someone posted they got a check.

Maybe they should send Nikki Cox to deliver the checks personally.

OverBoard · 03-06-2007, 06:47 PM

I am in the same boat - 1k on the 23 requested - note on the 26th stating processed - but 10/12 business days - I talked / emailed / chatted with them but they won't break the talking points.

I have been with them for over 4 years now without issue and this is the thanks I get.

Nothing on their website / payment processor states any of this - they still show fedex as a free service for over 1k withdrawals.... Who wants a check fedex'd when you have to wait 3 weeks to have it process. I am afraid these folks look to be going down.