[mihut]

Hello Good folks.

I have a problem with Bet365.

I registered my account.
I deposited 2000€. Unfortunately,I lose it.
I deposited another 1000€, I lost this 1000€ also.
Yes, I am a bad player.
I deposited another 2000€ and I finally win some bets and reached 3000€ on my balance.
And today they limited me to 1% max stake on every bet altough I have a -2000 loss on my account.
And now they won't give me the sign up bonus either because they say I am not eligible - all of this after I finished the rollover and lose 2000€

Thank you for contacting bet365 Live Chat. An advisor will be with you shortly.

You are now chatting with Mark M.

Mark M: Hello, welcome to Live Chat. How may I help you?

Mihut: Can you verify my account to release my bonus

Mark M: One moment please.

Mihut: Unfortunately, this bonus balance cannot be used to place bets as we have not been able to verify your identity. Please Contact Us and we will be happy to assist you with this process.

Mark M: Our Trading Department has decided that unfortunately, you will not be eligible to receive bet365 offers. We review our accounts regularly and sometimes make the decision not to allow offers to certain customers.

Mark M: Is there anything else I can help you with today?

Mihut: Yes tell me how to verify my identity so you can release my bonus

Mark M: You are not eligible to claim the bonus, as our Trading Department has decided that unfortunately, you will not be eligible to receive bet365 offers.

Mark M: You can of course continue to bet with bet365, but unfortunately you will not be eligible for our Sportsbook offers.

Mark M: Is there anything else I can help you with today?

Mihut: I already received the offer for my deposit

Mark M: You will not be able to claim this offer as your account has been made ineligible to receive sportsbook offers.

Mihut: what do you mean?

Mark M: You are not able to claim any offers for your sportsbook account.

Mihut: Why?

Mark M: Our Trading Department has decided that unfortunately, you will not be eligible to receive bet365 offers. We review our accounts regularly and sometimes make the decision not to allow offers to certain customers.

Mihut: You decide this after I deposit 5000 € and lose half of it

Mihut: ?

Mark M: I am unable to assist you any further with this query.

Mark M: Is there anything else I can help you with today?

Mihut: Please direct me to your supervisor

Mark M: If you wish to speak with a supervisor, you will need to call and speak with one.

Mark M: Is there anything else I can help you with today?

Mark M: Thank you for contacting Live Chat. Please click on the ‘Close’ button to rate the service you have received and to request a transcript of this chat if required.

Chat session has been terminated by bet365.

This is unjustice!
Stay away from this scam swindlers!

[HeeeHAWWWW]

They're not scam, they'll always pay up. However, if they identify you as unprofitable they'll nuke your bonus eligibility and stakelimit you very fast.

Sounds a bit daft they've done this after your losses, but sometimes these things are a bit random. They're a big bookie, so very little time will be spent on deciding an account is unprofitable - might even be a mistake. You could perhaps email and ask them to review the decision, pointing out your losses.

Did you jump on several lines that were way off for your winnings btw? They're particularly hot on identifying arbers.

[durito]

They've limited players with net loses for years.

[vrdobre]

scam

[mihut]

Well I mailed them this time and so they asked me for documents, which I sent.

The bookie trying to be a jerk is asking for a passport which I don't have, Not everyone has a passport

[bigboydan]

Bet365 seems to limit players fairly quick. Not to mention the fact they all your paperwork needs to be in order as well. All the Euro books seem to be that way though, so it's really nothing new sir.

[bigloser]

except they decided after the fact that he was ineligible

its fine to prevent future bonuses but not one already earned

[tribet]

I'm not sure it is correct to rescind the bonus unless verifying the account was a condition of the bonus.And how the hell do you not have a passport when you are an adult unless you are from the US?

[fiveteamer]

you should be happy they cut your limits.

if every bookie did this you might make some money...

[MrX]

It sounds like he met the rollover and then was told "Oh, guess what, you're not eligable."

If that's the case, SBR should be going to bat for him.

[tomcowley]

They can't rescind the bonus after rollover because they don't like the type of action. How many times has that come up recently?

[mihut]

What do you mean?

[mihut]

I don't know but I think this is a jerk of a bookie. I find ludacris to limit me after I lost so much and not credit me the bonus which I fulfilled the release conditions for.

[MrX]

Originally Posted by mihut

I find ludacris to limit me after I lost so much and not credit me the bonus which I fulfilled the release conditions for.

They have the right to limit you whenever they want, but they shouldn't have the right to take back your bonus after you meet the terms.

And yes, they are a jerk of a bookie. Well put.

[mihut]

I received my bonus.
Thank you for your attention!


I do not agree though with the 1%
Please let's all be serious. 1% is too low.

Regards!