[RickySteve]

Before posting up, I was promised by the head linesman that they deal a dime line on MLB MLs for all players. I sent a few grand to give them a shot. Once my money got there, the lines were all set to 20 cents. I called to complain and they said "That's our decision. We can change the lines any time."

BetPhoenix can't be trusted.

[durito]

That's bullshit. I was gonna take a shot at that 50% free play they offer here shortly.

Do they have your name on some profiled player list or do they just have 20 cent MLB lines for everyone?

[bigboydan]

I guess you fall under this reply that DMTexas said to Mr.Justin7 in this thread.

To Justin7-We do take professional players, however new professional players are subject to our line manager team’s approval.

If you ask me they aren't all that confident in there line managers.

[sofun]

hmm, as I know that if you decide to take 50% bonus, you are not going to get a low juice at all. and if they do that, they would be bankrupcy for long time already.
with my experience, don't be too greedy about the bonus and deal,

[SSLP]

BetPhoenix is a good book , usually a book that offers low juice will have you make a choice either the low juice or a bonus with the full juice.

I agree with sofun here

[poetwarrior41]

Originally Posted by bigboydan

I guess you fall under this reply that DMTexas said to Mr.Justin7 in this thread.


If you ask me they aren't all that confident in there line managers.

I know for a fact that the head linesmaker has been on vacation for the last month. I dont think he has a quality backup, maybe thats where the confusion is coming from.

[bigboydan]

Originally Posted by poetwarrior41

I know for a fact that the head linesmaker has been on vacation for the last month. I dont think he has a quality backup, maybe thats where the confusion is coming from.

Then maybe he shouldn't have promised Mr.Ricky what he did then knowing he was leaving.

[poetwarrior41]

Originally Posted by bigboydan

Then maybe he shouldn't have promised Mr.Ricky what he did then knowing he was leaving.

Im not defending them, i told everyone to avoid posting up with these guys for a few months. There are alot of headaches moving from a credit business to a post up business. Case in point, what just happened to this guy. This book is an asian owned with a heavy asian client base. Which means all the credit customers are laying -105, so their hold percentage is going to be extremely low. This isnt the first time your going to hear about problems with them. With the postups, their going to do everything they can to up that hold percentage. This book has potential, but im going to give them a few months to get there act together, and see what there going to bring to the dance.

[bigboydan]

Originally Posted by poetwarrior41

Im not defending them, i told everyone to avoid posting up with these guys for a few months. There are alot of headaches moving from a credit business to a post up business. Case in point, what just happened to this guy. This book is an asian owned with a heavy asian client base. Which means all the credit customers are laying -105, so their hold percentage is going to be extremely low. This isnt the first time your going to hear about problems with them. With the postups, their going to do everything they can to up that hold percentage. This book has potential, but im going to give them a few months to get there act together, and see what there going to bring to the dance.

I can't rebut your comments at all sir, because I did virtually say the same thing in regards to waiting till football rolls around. I figure by then we should get a better gauge of how things are.

[cobra_king]

RickySteve was promised one thing, by the head linesman no less, and upon sending them his money, they immediately broke their promise. Impossible to defend this type of action.

[bigboydan]

Originally Posted by cobra_king

RickySteve was promised one thing, by the head linesman no less, and upon sending them his money, they immediately broke their promise. Impossible to defend this type of action.

No way you can defend them on this matter Cobra. Mr.Ricky followed the procedures that should have been done upfront and even got approval from the head linesman. Then got screwed.

I can't remember the SBR poster this particular situation happened too a few months back (think it was Katstale and the book was BetJoint, not positive though), but they turned down him down flat before even signing up. I feel BetPhoenix should have done the same thing with Mr.Ricky if they didn't wish to take his action.

[Dark Horse]

I'm pretty much forced to continue to take a wait and see approach with regards to BetPhoenix. Is a SBR visit planned in the near future?

I noticed that the -105 lines shown to guests change to -110 lines for new signups. I thought it would take no more than an e-mail to have the lines adjusted back to -105, but instead I was told the 'line set is established' after I make a deposit.

WTF?

DMTexas, if you read this, as in the last thread I hope that BetPhoenix will turn out to be a smooth and professional operation. We can use a good low juice book. But if your people are going to play games with the low juice, just say so upfront.

[Bill Dozer]

If you don't get something as advertised, whether it be a bonus or price, you should get your money back at no charge.

[RickySteve]

Originally Posted by durito

That's bullshit. I was gonna take a shot at that 50% free play they offer here shortly.

Do they have your name on some profiled player list or do they just have 20 cent MLB lines for everyone?

I was told in no uncertain terms that they have a dimeline for MLB sides, for all players, whether on the -110 and -105 lineset. Now all I see are 20c. I'm not sure if this is specific to me or a universal change in policy or if they never had a dimeline at all.

[sofun]

if I am betphoenix, I would do whatever to make Ricky satisfy and continue with the business, whoever making the promise should learn this lession, don't say what you can't do, don't do against your promise to the customer.

[bigboydan]

Here is a thread that I finally remembered about this book.

[Dark Horse]

BetPhoenix still looks legit to me. I prefer to get everything in writing, though, instead of relying on a phone conversation (learned that the hard way). I do have the -105 line set now, so that's taken care of.

Would be great to have a good low juice book, but because of the risks involved (Cascade) I'll wait for SBR's visit to their office before depositing.

[DMTexas]

As we’ve stated in the past we deal the low juice -105 and the regular juice -110, the customer makes their decision on which line set they wish to receive, and of course everything is subject to our approval, however in most cases we will allow customers to receive the reduced juice lines.
My guess is (since I don’t have RickySteve’s account number) when he made his deposit he wanted the higher bonus which means he gets the regular line set, if a customer wishes to have the low juice he needs to let us know at the time they register or send in their deposit and we will arrange for this, but they will not be eligible for the higher bonuses.
If you check our bonus and promotions page http://www.betphoenix.com/bonuspromos.htm you can see where we make a distinction on the bonuses for the different line sets. So anyone who is interested in receiving the higher bonuses will not receive the low juice lines. We are not defrauding anyone the information is there for anyone to see.
As for our line manager team we have full confidence in everyone in our team, a business cannot be run successfully if you do not have confidence in your staff.

[Justin7]

I doubt Ricky would ask for a high bonus.

If he was promised -105 lines, deposited and didn't take a bonus, BetPhoenix should pay all the transfer costs in giving him his money back.

[katstale]

Justin and BBD--you guys are correct. If they are gonna be a highly rated book--they have to get ewallets AND stand by what they say. I don't mind being shown the door politely, but i am also not hiding when I show up some place.

Just do what you say--but don't take my money and then change the game before we even start!!

Legit complaint here.

[durito]

There is a difference between offering -110 or -105 on football/basketball sides and a dimeline in baseball. Plenty of books are -110 only in football/basketball yet offer a dimeline in baseball. That is specifically what Ricky asked, and they either lied or customer service doesn't know what they are talking about.

[Stumpage]

Searching through some other threads regarding this outfit, it also appears that they are absolutely horrific in terms of replying to customers.

Bet Phoenix

Add RickySteve's experience and this place has Amateur Night written all over it.....

[Stumpage]

Originally Posted by durito

That is specifically what Ricky asked, and they either lied or customer service doesn't know what they are talking about.

Completely agree.....Either one is a solid enough reason to stay very far away.....

[DMTexas]

We will be more than happy to review RickySteve's case, Just please send an email to memberservices@betphoenix.com with your account number. If there is any wrong doing on our part we will be happy to correct it.

[poetwarrior41]

Originally Posted by DMTexas

We will be more than happy to review RickySteve's case, Just please send an email to memberservices@betphoenix.com with your account number. If there is any wrong doing on our part we will be happy to correct it.

"Once my money got there, the lines were all set to 20 cents. I called to complain and they said "That's our decision. We can change the lines any time."

BetPhoenix can't be trusted."

Why is his case only now being reviewed? He already stated that he has spoken to CS about it, and was given "its my way or the highway" ultimatum. First impressions are everything in this business, and Bet Phoenix's first impressions have been disastrous soooooo far.

[DMTexas]

In order to determine what exactly transpired all facts must be reviewed; until this is done we cannot say with any certainly if this was a misunderstanding or an error on either our part or the customers.
Again I urge Ricky Steve to send us an email with his account number and we will gladly resolve this.

[RickySteve]

Originally Posted by DMTexas

As we’ve stated in the past we deal the low juice -105 and the regular juice -110, the customer makes their decision on which line set they wish to receive, and of course everything is subject to our approval, however in most cases we will allow customers to receive the reduced juice lines.
My guess is (since I don’t have RickySteve’s account number) when he made his deposit he wanted the higher bonus which means he gets the regular line set, if a customer wishes to have the low juice he needs to let us know at the time they register or send in their deposit and we will arrange for this, but they will not be eligible for the higher bonuses.
If you check our bonus and promotions page http://www.betphoenix.com/bonuspromos.htm you can see where we make a distinction on the bonuses for the different line sets. So anyone who is interested in receiving the higher bonuses will not receive the low juice lines. We are not defrauding anyone the information is there for anyone to see.
As for our line manager team we have full confidence in everyone in our team, a business cannot be run successfully if you do not have confidence in your staff.

"Baseball is a moneyline sport. It's a dime line for everyone." -BetPhoenix Line Manager

[RickySteve]

Originally Posted by Justin7

I doubt Ricky would ask for a high bonus.

If he was promised -105 lines, deposited and didn't take a bonus, BetPhoenix should pay all the transfer costs in giving him his money back.

Since I primarily bet baseball, and was promised a dime line regardless of lineset, I elected to take the bonus.

[Dark Horse]

Originally Posted by RickySteve

Since I primarily bet baseball, and was promised a dime line regardless of lineset, I elected to take the bonus.

Did you ask them to take the bonus back and instead give you your line?

(this seems to be a bonus-related dispute, and not a scam).

[RickySteve]

Originally Posted by Dark Horse

Did you ask them to take the bonus back and instead give you your line?

(this seems to be a bonus-related dispute, and not a scam).

I ask for what was clearly promised by management pre-deposit.

[Dark Horse]

I don't think it's reasonable to ask for a high bonus as well as low juice, but if such a too-good-to-be-true offer was indeed on the table, why not get it in writing?

[Dark Horse]

I can only speak for myself, but having spend a bit of time researching this book, because a legit low juice outfit would be of great value for the upcoming football season, I find it ironic that a baseball bettor with a bonus dispute is trying to undermine the credibility of this book because he wants his cake and eat it too. A scam is nowhere in sight, but tell that to the headline readers.

I wish I had a better understanding of the transition BetPhoenix is trying to make, from a main focus on the Asian market to -what?-, but if they've been successful in Asia with low juice that in itself would seem to be a pretty high recommendation.

C'mon SBR! There's a story here waiting to be told. Football is coming up. They're in San Jose. Give low juice bettors the inside scoop on this book, please.

[duke1980]

Ass Ricky said he ask for the bonus when singup so that means that is gonna receive 20cents on baseball ... i don't know why he is asking for 10c lines now, anyway i think if Ricky want 10c now , Betphoenix could change his profile as an exception

[JackP]

Good afternoon gentlemen, first I would like to clarify that all our line's men are top quality, highly experienced (10+ years) and capable, we are 100% confident on all of them, not only the line's men, but all our staff, mostly all of them have 8+ years experience and a very good record.

Mr. Ricky, we have different deals, bonuses and special offers for customers to choose, we will have to review your account to see what happened exactly, what type of deal you chose and I'm sure we can get to an agreement which will leave everyone happy, we've always made customer satisfaction our priority, and we believe everything can be solved by talking and getting to an agreement. Now, you were asked before to send us an email at memberservices@betphoenix.com , you can also call our 800# 1-877-717-7747 and we’ll be more than glad to clear out the situation and leave you satisfied with the solution.

Thank you,
Jack

[sofun]

Hey JackP and DMtexas,
Dark horse and some members in here are try to say the good things for your book, and even myself, Please make sure you guys are not jsut fu**cking talking and no actions,
your line men and staff are not god, you are telling us that 10 years experience sometimes don't fu**ck up. that BS.
Just fix the problem that customer complains and keep up the good work to bring up your book rating to A or A+,