[Marybet]

Hi

First of all, sorry for my english and sorry for my first post being a complaint

I am a reader of a betting forum.

Yesterday there was a posting regarding an half time line in Betcris for the Euro 2008 semi final Germany - Turkey.

The line was HT Under 1,5 goals @ 3,35 at Betcris. That was seen in forum as a palpable error and of course it would be void without any doubt.

But someone got in their live chat and asked for that line and the answer was very clear: the line is ok and has been revied by the line manager. They argue also that they had an huge bet on over 1,5 so they were now offering a value bet on under 1,5 so they could balance their exposition.

Many people, including myself, got to their live chat and have the same aswer. The bet wouldn't be void. The line was ok, claimed Betcris helpful CS.

So, of course people got in it and bet a lot on that option. As normal, the odd kept getting lower since it reached 2,45 and the option disappeared at that moment.

Today, european time afternoon, I saw in my account that the bet was void and the money returned to my account. I got into live chat and besides everything they had guarantee in the previous day they came with the rules and the error system.

They said sorry and offered me 30 euros to forget the incident, which I obviously reffused.

If needed, I have all transcriptions in which everything I say here can be proven without any doubt.

I wait now, if possible, for an answer for someone in SBR

I do admit there's lot of people in my situation. So it won't be difficult to admit that my story is true.

Bets regards to everyone in SBR and nice bets

Maria

[paulosorio]

Hi

The same happened to me.

They told me the same.

"no sir the line is correct and there no issues with it
"it will not be vioded though the wager is correct"
"we had many people ask us about this wager and it is fine we checked and have been told that everything is fine"
"it will not be void"

Today the bet was void and they said that it was an error system.

I'm very disapointed with the house.

Best regards
Paulo

[Veda]

Hello,

I made this stake too in 23 th June, I asked several times and mister Yahir of Livechat told me: "CS - Yahir: the line is what we have, its guaranteed, it will not be cancelled, there have been many customers asking the same thing, but its because we have to have customers bet on both sides equally, thats why the under pays so much"

In 24 th June, the bet was canceled because of an error system.

Why the bookies was so Sure about the ODD and they talked with 100% of guarantee that if I win I would be paid?

I take the money of my bank account and I lose some interest to invest in Betcris.

I would like to know who will pai my prejudice?

If this house has A+, it is impossible to trust in someone.

Bye, and be carefull.

Veda

[AgainstAllOdds]

hahahahahha all three posts are the same fuking person.

who you trying to kid pal.

[bigboydan]

First off, Welcome to the SBR forum guys

Interesting case here to say the least. Obviously it sounds like it was a bad line, however the customer service reps all said it was correct. I usually side for the book in regards to betting into an bad line, especially an obvious one. From the sounds of it this falls into the category, but you are always welcome to fill out a complaint form and one of us will inquire to the them on your behalf.

[betplom]

Originally Posted by AgainstAllOdds

hahahahahha all three posts are the same fuking person.

who you trying to kid pal.

3 guys with the same complaint against the same book on the same day all on their very first post.

Now that is against all odds.

[paulosorio]

Originally Posted by AgainstAllOdds

hahahahahha all three posts are the same fuking person.

who you trying to kid pal.

Then you should go ask the betcris and they tell you how many people are different. Want proof that we are all different? I have all prints of everything and records of conversations as well as the others. We are not one or two or ten. We are many people who had the same problems and we will report it all with all the evidence we have.

bigboydan thank you. I will report what happened there and give all the evidence I have.

[Marybet]

It's very unpolite to call Maria by guy, but I'll pass on that

Thansk for the welcome Bigboydan. To the others, please get a life. I would like that in the end of the story someone of the administration of the site states how many complaints they received and you came here and say excuse to all of us

Bigboydan, talking in important things. No one here claims it wasn't a bad line. It was. Period. But the question here is that Betcris CS during almost 24 hours said it was ok and the odd was due to a huge bet on over 1,5 at halftime.

CS - Aris: the line is correct
CS - Aris: Let me explain to you how betting exposure affects the line:
CS - Aris: the opening line reflects what the line manager believes will be the game result based on statistics and some other information
CS - Aris: the company's profit is given by the juice.
CS - Aris: it does not matter which side wins the game, the company will always have the juice. Thats why we try to make our customers to bet on both sides proportionally, in order to have the same amount of money on both sides
CS - Aris: In this game in particular, looks like a big bettor made a HUGE wager on the over. So we made the under more attractive so our customers will bet on the under. That way the money will be equally balanced on both sides
CS - Aris: So do not worry the line is correct and it won't be cancelled

I want to send all transcriptions I have regarding this. How can I do it?

Thanks
Maria

[AgainstAllOdds]

Pauly,

Im not saying your complaint isnt legit, but it could have been handled with one post from one guy...not three posts from one guy. Anyone Im sure BBD will help with your complaints and WillieBee will help with your ghosts.

Betplom - Look at the times too...all within 45 minutes of each other...

[Marybet]

Originally Posted by AgainstAllOdds

Pauly,

Im not saying your complaint isnt legit, but it could have been handled with one post from one guy...not three posts from one guy. Anyone Im sure BBD will help with your complaints and WillieBee will help with your ghosts.

Betplom - Look at the times too...all within 45 minutes of each other...

This is getting ridiculous... and I would say that you should go back to the school kid, bacause Maths is not your strong point

End of offtopic for me

[Diogo]

Hi

The same happened to me.

They told me the same.

They said one thing but after one day they said another!!!!!! Is very bad this action from them!

Best regards
Diogo

[Justin7]

Have you filled out a complaint form?

If you confirmed it was a good line, it is much tougher to cancel in good faith.

[arnie_marta]

Originally Posted by Marybet

This is getting ridiculous... and I would say that you should go back to the school kid, bacause Maths is not your strong point

End of offtopic for me

Maria be calm, please...


Hello, we are all from the same place, as said on the first post of Maria.
Sorry for this, sorry for all registering today and the first posts are to talk about BetCris and bad about them.


I was the first to discover the odd, I was the one responsible for telling them about this odd.


But, I did not said anything until I have a confirmation from betcris, confirmation that I ask to be by email that the bet was correct and no one could have the bet voided.


After receiving that confirmation by email, obviously I went to alert my friends about the odd (wouldn't you ? ).
I advised each and everyone to confirmed the bet, and they did.

I asked them 8 times, and 8 times the response was the same.


The complaint as already been done, and the profs of all of this have already been sent, but I leave a quote from today when I spoken with live help:

CS - Mark: yesterday we were assured by the wagering department that the line was for the first half, today the manager is saying that is it for the complete game.

Thank you for reading, and in the name off all of us, sorry for barging here like this.


Kind regards
Marta Oliveira

[bigboydan]

First off, Welcome to the SBR forum arnie

I noticed that you said above that you were all from the same place. I'm assuming it's another gaming forum in which you all posted about this situation. If so do you have a link, because I'd be curious to read the thread.

[Diogo]

Originally Posted by bigboydan

First off, Welcome to the SBR forum arnie

I noticed that you said above that you were all from the same place. I'm assuming it's another gaming forum in which you all posted about this situation. If so do you have a link, because I'd be curious to read the thread.

Yes We have the thread you can see here:

Search for

I am not register on that website, but I saw the surebet there!

Diogo


Edit: It seems that is better to send by PM, so I will send you.

Best regards
Diogo

[AgainstAllOdds]

Originally Posted by Diogo

Yes We have the thread you can see here:

Search for

I am not register on that website, but I saw the surebet there!

Diogo


Edit: It seems that is better to send by PM, so I will send you.

Best regards
Diogo

Your not registered their? It says your a mod....

http://www.metododinheiro.com/FORUM/

[arnie_marta]

Originally Posted by AgainstAllOdds

Your not registered their? It says your a mod....

http://www.metododinheiro.com/FORUM/

You are mistaken, he is not a mod there.


I have already said sorry for all of us barging like this, what more do you specifically want?

I am glad to help you understand.

[AgainstAllOdds]

Originally Posted by arnie_marta

You are mistaken, he is not a mod there.


I have already said sorry for all of us barging like this, what more do you specifically want?

I am glad to help you understand.

Maybe you can help me understand what Moderadores means?

[arnie_marta]

Originally Posted by AgainstAllOdds

Maybe you can help me understand what Moderadores means?

AGAIN, he his not a mod there....

[AgainstAllOdds]

Originally Posted by arnie_marta

AGAIN, he his not a mod there....

What exactly is he then?!?!?

[arnie_marta]

Originally Posted by AgainstAllOdds

What exactly is he then?!?!

I do not think they are the same, there are at least 4 Diogo 's there.

I will look into this.

[AgainstAllOdds]

I looked over the member list...There is ONLY ONE Diogo...stop with the lies pal.



You are burying yourself.

[ChristopherMolt]

Hi everyone,

I came from the forum too. It´s simple, someone posted the odd, I saw it. It was an odd with imense value and so of course I took it. It is the goal of any player to take advantage over the bookmaker.
This bet was confirmed to me via livechat, and email, that it would not be voided. But it was. Betcris broke its word, and justified it with house rules. Now if they have confirmed it how can they quote their rules to defend what they have confirmed more than one time?

About the discussion going on here:

AgainstAllOdds I see you are a valued member of this forum but you´re not being reasonable. We have one post because we came here today to report this event with betcris. Someone posted the forum link, and as I have the same problem, I came too to report it, I think that´s the goal of SBR, to defend players against unfair moves by the sportsbooks.

As for Diogo, I am a member of the forum and Diogo the moderator didnt even made this bet, he said so himself. So it cant be him. Also "Diogo" is a usual portuguese name, like john

Cheers everyone.

[arnie_marta]

Originally Posted by AgainstAllOdds

I looked over the member list...There is ONLY ONE Diogo...stop with the lies pal.

You are burying yourself.

All of this users are called "Diogo":




You can see that by going here and searching for "Diogo"


note:
I am still trying to figure out why are you attacking us.

[Bill Dozer]

Hello Guys,

Welcome to SBRforum. We have received emails from players that appear to be in this thread and will review and respond in the morning.

Thanks,
Bill

1-830-515-4122

[noyb]

obviously all posters complaining about this come from a different gambling forum altogether, and decided to open a thread together on sbr. not very handy, but nothing dodgy about it, would be nice if we could keep this thread about the case, and not about who's moderator where (what has that got to do with anything?)

about the complaint: this line must have been hit very very heavily, because i read about it in different forums. very bad risk management, as it clearly is a palp, this wasn't noticed after the first few bettors placed a bet and livechat was apparently explicity told the line was good (any time I questioned a line with Betcris through livechat they were unwilling to tell me if it was good or not, only to make a note of my concerns to the wagering department).

[arnie_marta]

Originally Posted by noyb

about the complaint: this line must have been hit very very heavily, because i read about it in different forums. very bad risk management, as it clearly is a palp, this wasn't noticed after the first few bettors placed a bet and livechat was apparently explicity told the line was good (any time I questioned a line with Betcris through livechat they were unwilling to tell me if it was good or not, only to make a note of my concerns to the wagering department).

In our case, we first went to Live help, and specifically ask if the line was good.
And it was not 1 time only, I went there 4 times, and in all of the times after saying it was OK, I ask for a rechecked.
I specifically ask the Live Help person to send me a email confirming the odd, and that is was ok, AND HE DID SEND THE EMAIL.

I even said that all the others Sportbooks add different odds, very different odds, as they reply "that line will not be cancelled, there is not error on it"


How can they use the bad line rule??????

Again, read what was said to me on live help:

CS - Mark: yesterday we were assured by the wagering department that the line was for the first half, today the manager is saying that is it for the complete game.

How can the wagering department confirmed with ALL THE LETTERS that it was for First Half and now say that it wasn't?

It wasn't one person that make pressure to confirm the line, it was dozens of persons, if it was a bad line, wouldn't it be notice then?

[Frank]

UNDER 1.5 +235 in the first half is WAY off market.

It is a bad line.

These players obviously scalped out sure bets though which would totally screw them on the other end.

They did contact the book before they bet it and were assured it would stand.

Cris should meet them half way and give them part action at old # and part at current # or something like that.

[arnie_marta]

Originally Posted by Frank

UNDER 1.5 +235 in the first half is WAY off market.

It is a bad line.

These players obviously scalped out sure bets though which would totally screw them on the other end.

They did contact the book before they bet it and were assured it would stand.

Cris should meet them half way and give them part action at old # and part at current # or something like that.

I tried ask ask them that, if they could at least give a different odd.

The answer was no.

[Justin7]

Originally Posted by Frank

UNDER 1.5 +235 in the first half is WAY off market.

It is a bad line.

These players obviously scalped out sure bets though which would totally screw them on the other end.

They did contact the book before they bet it and were assured it would stand.

Cris should meet them half way and give them part action at old # and part at current # or something like that.

I agree that line is way off market. That sound about right for the game, but not first half.

These players did exactly what I tell people to do: ask if this is a bad line before betting it. It would have been better if they asked a wagering clerk (who would ask a linesman) instead of live chat, but you can't fault them for that.

We're still investigating this, so we haven't confirmed the facts yet. But if they are as stated, you have an interesting issue:

What if a sportsbook posts an obviously "bad line", but specifically affirms it is valid?

[arnie_marta]

Originally Posted by Justin7

These players did exactly what I tell people to do: ask if this is a bad line before betting it. It would have been better if they asked a wagering clerk (who would ask a linesman) instead of live chat, but you can't fault them for that.

Hi,

The Live Help in BetCris is different from other sportBooks...


When you enter the Live Help, you have to give your FULL PASSWORD.
If you want to change the password, you have to do it on LIVE HELP.

This not figure as a common Live Help, is more than that.
Should be more than that.


How can we be dependent of a Live Help, that as access to our passwords, but that WE PROVE that it cannot be taken responsible for what they say or do in there.

[Marybet]

Originally Posted by Justin7

I agree that line is way off market. That sound about right for the game, but not first half.

These players did exactly what I tell people to do: ask if this is a bad line before betting it. It would have been better if they asked a wagering clerk (who would ask a linesman) instead of live chat, but you can't fault them for that.

We're still investigating this, so we haven't confirmed the facts yet. But if they are as stated, you have an interesting issue:

What if a sportsbook posts an obviously "bad line", but specifically affirms it is valid?

Justin, thanks for the concern regarding this subject.

In which relates to your last phrase, I would like to underline that Betcris CS not only said that the line was ok and wouldn't be void but also gave us the full explanation why the odd was ok, as you can see in post 8 of this thread.

So I ask. If in Tuesday (or something before that) they had an huge bet on Over 1,5 and then they came to us with system errors, I can see they simply lied to us. Why could an A-book would like to do that? What would be the purpose. I really don't understand andthink no one does

Best regards and many thank on SBR concern about this casa

Maria

[Peep]

Yep, like a tree falling in the forest, no one hears, is there still a sound?

"If a book confirms a 'bad line', is it still a bad line?"

I think not.

If a book confirms a number, IN WRITING, it IMO becomes a good line.......

[Frank]

I had a similar situation happen a while back.

I don't even remember the book.

It was in soccer where a line was WAY off.

I contacted the book just to let them know it was wrong.

I had no intentions of betting it.

The customer service people kept insisting the line was right and argued with me saying that I don't know what I'm talking about and they are not wrong. Then i talked to the linesman and the same thing.

I told him that i was not gonna bet it but someone will pound it. He said he was not wrong and he didnt care who bet it.

Sometimes bookmakers are so arrogant and stubborn that they will never admit to being wrong.

They moved the number 2 hours later.

[Frank]

So what ended up happening?

2 goals have already been scored in the first half.