Stiffed by a SBR "C", Gamblerspalace...

Peep · 06-23-2008, 01:47 PM

For $2574.00.

I first started playing here May 14th.

Been a dog and pony show since, and now they refuse to pay.

They told me to deposit via clickandbuy, so I put $500.00 into clickandbuy.

After I did that, clickandbuy wasn't able to transfer to Gambler's Palace for whatever reason. So Gambler's Palace told me to deposit $500.00 through Visa, which I did, they approved it.

And then, for whatever reason, they never took the money out of my visa account. I have no record of it coming out, I assumed they were in the process of processing it, but they never did.

They have no record of it being turned down. We can use bank cards for gambling here in Canada, I have before and since.

Now they won't pay me since they claimed "they never had the money". I maintain I gambled in good faith, assuming they had processed my transaction, and never said anything further about it.

They just figured out today that they never processed my deposit, five weeks after they approved it. I don't think this is my fault, once it was approved I assumed it would come out eventually.

I would recommend everyone stay far far away from this stiff outfit. If anyone at SBR has any pull there, you have my forever thanks for getting me my money back.

If you can't help, at least gives these incompetent stiffs a "F" to help keep other (fools like me) away.....

AgainstAllOdds · 06-23-2008, 01:51 PM

Did you filll out a complaint form with SBR?

Peep · 06-23-2008, 01:54 PM

No, good point.

Will do that now.....

CrazyL · 06-23-2008, 02:10 PM

If you don't have the link handy-

http://www.sportsbookreview.com/Spor...Complaint.aspx

Bill Dozer · 06-23-2008, 02:34 PM

Hi Peep,

I have your complaint. Based only on hearing your side I would agree that the onus would be on them. Unlike a eCheck where it has to clear, the sportsbook gives you the balance at the point of sale when it is a credit card purchase. Let's see what they have to say. GP has been eager resolve disputes over the past year or two.

Peep · 06-23-2008, 02:35 PM

Thanks, did.

I don't honestly know what I am to do about a book to make them process my credit card after they approve it.

These guys are a bunch of jokes though. They didn't want to approve my 7X either, because I used some bets at even money ("our rules say must be at -110") or props for the rollover.

Guess I should have know better once their own recommended money transfer agent (clickandbuy) wouldn't even transfer funds to them.

Peep · 06-23-2008, 02:36 PM

Thanks Bill, I appreciate the help.

It was George I was speaking to there.

bigboydan · 06-23-2008, 04:58 PM

Good to see you posting here peep, however I'm sorry to see it has to be about a complaint type issue in order to do it.

Hopefully we can get this situation straightened out for you ASAP.

Peep · 06-23-2008, 05:17 PM

Hi BBD.

Well, on the bright side, take it as an acknowledgement of my belief in SBR's influence in the industry that I did post it here, rather than MW, Rx, EOG or Covers.

I think you guys might be able to get something done with this bunch. This is the same group that owed you 7K for a few years then finally paid, no? That is the reason I tried them.

bigboydan · 06-23-2008, 05:23 PM

Same place and that matter was resolved to my satisfaction Peep. So needless to say they are trying these days from what I can tell. Hopefully Bill can get this matter corrected fairly fast for you.

Bill Dozer · 06-23-2008, 05:24 PM

If I had to guess, someone sees the first failed attempt with the ewallet and that the money stayed with you. Maybe if they see the problem was with the card and a separate attempt it will be charged and winnings will be sent. If you have any documentation of that cc charge send it over. We forwarded your complaint to mgt.

Peep · 06-23-2008, 06:11 PM

Quote:

Originally Posted by Bill Dozer

If I had to guess, someone sees the first failed attempt with the ewallet and that the money stayed with you. Maybe if they see the problem was with the card and a separate attempt it will be charged and winnings will be sent. If you have any documentation of that cc charge send it over. We forwarded your complaint to mgt.

The Visa was approved, Gamblers Palace credited my betting account, but then they never processed the approved Visa.

They didn't even know they didn't process it till today. I sent you documentation on that, an e-mail dated 1 pm on June 23rd, where they said they would just take the $500 they didn't process off my account, which would have been fine.

But a couple of hours later, they didn't want to pay me at all.

That is when I contacted you.

Bill Dozer · 06-23-2008, 06:33 PM

Sounds simple enough. Let's see what Mgr. JR has to say. Hopefully this is resolved tomorrow.

sofun · 06-23-2008, 09:32 PM

wowow Bill, sound so positive, you are looking the right guy peep, I hope you can get your money

Bill Dozer · 06-24-2008, 06:49 PM

Peep,

I am told you will be paid for your wins tomorrow.

There seem to be a separate issue regarding $250bonus and meeting the bonus requirement that we are getting more info on.

purecarnagge · 06-24-2008, 07:27 PM

dude if you put 500 in and didn't lose it...you should be paid in full. don't give them 500.00 just to get "some" of your winnings. You won as long as you meet rollovers and T&C (terms and conditions) you should be good to go.

WonTooManyBets · 06-24-2008, 07:35 PM

SBR does a great a job of getting people their money, I like seeing stories like this.