On 11/20 I tried to make a deposit into my Oddsmaker.com account and they forwarded me to a 3rd party processor to complete the transaction. Instead of being forwarded to the processor, my screen went white and nothing ever loaded. I was concerned and checked my Oddsmaker.com account (no funds deposited) and then my bank account ( a pre-authorization hold had been placed for the deposited amount) Since prior deposits to Oddsmaker.com have always credited at the time of deposit, I called their customer service line. The rep I spoke to assured me that since I was never forwarded to the 3rd party processor to approve the transaction, I would not be debited for the charge. The pre-authorization showed in my account until 11/23, the day that the funds were taken from my bank account. I went to Oddsmaker.com and seen that the transaction was still pending on their end and then I sent an email to the cashier department. The email I received from them today stated that they would not credit my Oddsmaker account until they find out if the transaction was approved or declined(?) I don't know how the transaction would be declined since the money was taken from my bank account, but whatever. After reading Oddsmakers response, I decided to deal with the 3rd party processor, www.checkingpay.com, myself. Now getting a hold of this website was not easy. If you type the web address in the browser you are taken to a blank page. I could only access this company by clicking their deposit link in the Oddsmaker cashier. I called the phone # listed on the site and it took me almost 30 mins of repeated trying for someone to answer the call. The lady that answered sounded like I woke her up from a 15 hour sleep. I explained my delima and she responded with lots of ums & aahs before she abruptly told me the servers were down and to call back in 2 hours. Since it was apparent that this lady was not mentally equipped to deal with my problem, I decided to call Oddsmakers customer service line again. To make a long story shorter, this reps response was the same as the email, the transaction was pending and they needed make sure that it was approved or declined before they would credit my Oddsmaker account with the funds. Normally I would understand her reasoning except she admitted that www.checkingpay.com is an Oddsmaker company set up to handle deposits. If the companies are linked, how can checkingpay.com take funds from my bank account and not deposit it into my Oddsmaker account? I can't help but think that this whole transaction is going to end up with me getting scammed out of my deposit. Any advice or comments are welcomed.
Sorry for the long post, and thanks to all that read it in it's entirety. Since I have money in limbo, I guess i needed to vent a little. I also wanted to warn other Oddsmaker depositors since the last rep I spoke to said thousands of customers are having the same deposit problems as me.
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