[Champi]

Today i place 2 straight wagers in 30 minutes interval on Soccer->Slovakia->
MFK Kosice vs. MsK Jilina (Result 2) on odds 1.95
After hour i check my bets and see that they are corrected with lower odds.I m 100% sure that my second bet was with right odd too 1.95 but here is what their system accept?!

28. 4. 2008 14:31 71.00 EUR 1,80
28. 4. 2008 15:03 93.00 EUR 1,71

1 week before same thing happened but i thought it was an accident with other soccer match.

They have a rule that placed bets may be corected from the client 10 minutes after they are received.
But i didnt see rule that they may change the odds-after missed steam.
So we should be very carefully with this bookie.

[noyb]

doxxbet has the habit of sometimes showing (in some cases long) outdated odds on their website. after you click it the bet-slip appears with the updated odds, so you should always pay attention when you click on confirm on your betting slip. i'm guessing this is what happened.

[bigboydan]

Thats pretty dirty of Doxxbet, however I would have to assume that the steam rule also applies with the 10 minute rule (which is B.S. to begin with). Although, one could make a strong argument it's not claiming it's a gray area.

[Bill Dozer]

Champi,

We can inquire on your behalf if you fill out the complaint form. If it's their word against yours without evidence there may not be much we can do.

Usually we suggest grabbing the SBR Screenshot Toolbar. It can easily be configured to take a screen shots of all your bets with a click.

[Champi]

30 minutes is different from 10 minutes.I have screenshot only from odds comparation site.Next time i will do this but now the question is to be or not to be with Doxx.

[noyb]

champi, altough you seem to have ignored my post a bit, i'm 99,9% sure what i told you in the 2nd post is what actually happened, and they didn't change your odds afterwards. in fact, i bet the same game at the same bookie, and i i'm quite sure i noticed the same out-ofline odds at the same odds comparison website you did.

you went to the doxxbet-website, you see a price of 1.90 (as did I). You click it, your betting slip appears in the right-hand screen. The new updated price appears here (without any additional warning), in my case the price was 1.80. Because I was familiar with this strange bug in their website I noticed the price had gone down, but took it anyway since I thought the price was still attractive at that time. I can even check the time of my bet, to yours. At least your second bet of 1.71 must have been made after I bet it at 1.80. In any case, you have proof then odd of 1,90 was in fact long gone when you bet it.

Also, with regards to the 10 minute rule. as far as I understand you have totally misunderstood this rule. Doxxbet allows players (!!) to cancel their bet within 10 minutes after they placed it, not the other way around (altough they do refer bets to a trader, start rejecting bets and limiting you more and more if you're winning too much, but don't they all do that nowadays). To my knowledge this is the only bookie anywhere allowing this, and altough I rarely use it, it's a nice gesture.

Anyway, I have played at a fair share of books, and I'm certain Doxxbet did not con you here. The bug in their software is annoying, true, but if you know about it and check your betting slip before betting it shouldn't be a problem.

I'm all for complaining about bad behaving bookies changing odds on your slip after you bet them, but I'm also for fair treatment of new, so far honest bookies.

Again. feel free to post the times you placed your bets, and I'll post the bet I placed mine, so we can compare.

[noyb]

ah i see you have posted your betting times in your first post

first bet 14:31
second bet 15.03

i've checked and i've placed a bet at 1.80 at 14:50 yesterday

in other words, there's no way your bet at 15.03 was made at odds of 1.90, it's likely (but i can't prove it) your fist bet at 14:31 wasn't either you were caught out by their bug and not checking your betting slip, which indeed can be annoying, but i'm very sure they didn;t change your odds afterwards.

[Champi]

Yes. I understand wats happened.
After placing of my first bet i check the bet and see odds were 1.95.Maybe in this 10 minutes the bet is accepted with final odds 1.80.Before to use their site i carefully read the rules and see this 10 minutes ''back door'' rule but i think it was in my favour and once i also cancel my placed bet and think that only i m allowed to change/cancel wager details.Anyway this bug should be fixed soon.Because this is nice trick and they will cut my odds every time-so i didnt see any value to play with tnem.
BTW they have nice motto-''DOXXBET-Value betting Sphere'' ?!

[citlec]

I disagree with the way this book and all the other books who sit on wagers before accepting them are run. Surely the point of gambling is taking the price there and then. But in waiting for 10 minutes it gives them plenty of time to have a look around and see if they have got the best odds then reject the bet. This has just happened to me. Its very frustrating.

[Champi]

#4 Placed and accepted bets can be changed by the client within 10 minutes after their placement. After the period of 10 minutes, no bets may not be revoked or changed. It is therefore the user's sole responsibility to ensure that all details on his/her betting slip are correct.

I didnt think that they are allowed to change the odds in this 10 minutes.
But this rule may be subject of conflicts few minutes before the game start ot changed odds die to ''bug in the system''.
Next time i will try to make a screenshots.

[bigboydan]

Originally Posted by Champi

#4 Placed and accepted bets can be changed by the client within 10 minutes after their placement. After the period of 10 minutes, no bets may not be revoked or changed. It is therefore the user's sole responsibility to ensure that all details on his/her betting slip are correct.

I didnt think that they are allowed to change the odds in this 10 minutes.
But this rule may be subject of conflicts few minutes before the game start ot changed odds die to ''bug in the system''.
Next time i will try to make a screenshots.

Champi, I'd like to see some of those screen shots if encounter one of those situations.

[chemist]

Originally Posted by bigboydan

Champi, I'd like to see some of those screen shots if encounter one of those situations.

Scalpers don't have time to take screenshots of every bet they place.

[Champi]

Originally Posted by chemist

Scalpers don't have time to take screenshots of every bet they place.

No,I have a time.Its easy-one click on Print Screen button
Just wait for the next steam .

[bigboydan]

Hopefully a DoxxBet rep will post shortly, because I noticed that they just signed up minutes ago.

[Doxxbet]

I have read this thread after Champi sent an e-mail to our customer service department. I would like to clarify what I think happened.

There is a small error in our system. When one of our traders changes a price, this change is instant in our database and this is the price that will appear on the betting slip if you bet and the bet will be settled at this price. Unfortunately, there is another database used for displaying the odds on our website and this one doesn't update instantly; there is approx. 1 minute delay. We are aware of this problem but so far we haven't had many client complaints, if any.

Champi: I think that you were unfortunate enough to place your bet during the 1 minute period when the odds were updated in our main database but they were not updated on our website yet. I wish I could promise on behalf of our programmers that they will fix this and give you a deadline but I don't know when they'll get around to doing this. I can promise you, however, that I will talk to my bosses and try to make them fix this problem as soon as possible. Until the problem is fixed, I recommend that you always check the odds on your slip for eventual changes.

As for changing the odds after a bet has been placed, that is completely out of the question. The last thing we want to do is scam our clients. If we do not want to accept a bet, we'll reject it right away. The 10 minute rule is for clients only. As Noyb writes, I think it is a nice gesture. In some instances you can watch rapid market moves in Asia (or on Betfair), quickly place a speculative bet and hope the price moves further and you get a good value - if it doesn't, you cancel your bet. I hope I'm not giving away too much there. ;-)

Martin

[noyb]

Originally Posted by Doxxbet

I have read this thread after There is a small error in our system. When one of our traders changes a price, this change is instant in our database and this is the price that will appear on the betting slip if you bet and the bet will be settled at this price. Unfortunately, there is another database used for displaying the odds on our website and this one doesn't update instantly; there is approx. 1 minute delay. We are aware of this problem but so far we haven't had many client complaints, if any.

yes, that was what i wrote probably happened in my previous posts. i would like to add though the delay in my experience seems to be longer than just the 1 minute you mentioned. on the other hand, if a bettor just actually checks his bet slip before (or even after since he can cancel) betting, this isn't a problem.

[Doxxbet]

Originally Posted by noyb

yes, that was what i wrote probably happened in my previous posts. i would like to add though the delay in my experience seems to be longer than just the 1 minute you mentioned. on the other hand, if a bettor just actually checks his bet slip before (or even after since he can cancel) betting, this isn't a problem.

Just had a quick chat with the director who in turn phoned one of our IT people. Indeed, from what I heard the delay can be longer than one minute. This is caused by the fact that the entire bulk of our matches on offer and the odds is sent to the server in certain time periods (i.e. single odds changes are not sent separately). The IT guy promised they will explore the situation but he was skeptical as to whether we can cut the delay to virtually nothing (however embarrassing that might sound). As you say, if a bettor checks the slip, there shouldn't be any problem even now.

[Champi]

Ok.Thx for reply.I will check carefully my betting slip next time,but defferenetely there is a difference sometimes between the odds showed on the site and accepted,after speculative market moves.

[Champi]

Looks like everything is fixed this week and dont have problems now.

[DesrAw]

I don't believe at they actually change the odds after they have been accepted, but all bets has to be manually accepted.
For some reason reason they don't stand by the odds on the site, because they are refusing almost all my bets. Therefore they are actually useless, unless you want really silly odds.

[Champi]

They pay very fast i make 1K cashout without a problem.Yes i m also limited to 50Euro,but they have nice BlackJack

[kiwi]

Originally Posted by Doxxbet

The IT guy promised they will explore the situation but he was skeptical as to whether we can cut the delay to virtually nothing (however embarrassing that might sound). As you say, if a bettor checks the slip, there shouldn't be any problem even now.

Even more helpful than to cut the delay would be a warning message if odds have changed, something like "attention odds have changed, do you still want to place that bet?" with the only possibility to continue after a new confirmation of the bet. This would be the proper way.

Apart from that I was also aware of this "outdated odds problem", I cannot say something bad about Doxxbet so far.