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  1. #1

    Exclamation Player vs. GamblersPalace

    Player vs. GamblersPalace (SBR rating C)

    A GamblersPalace user is told that because he has requested a withdrawal he was ineligible for, due to rollover restrictions, he must redo his seven-time rollover (play-through of deposit + bonus) from the beginning. GamblersPalace does not list any rules about restarting the wagering requirement in its bonus terms. SBR does not have any other complaints filed against Gamblers Palace which was upgraded twice in 2007.

    SBR Founder Join Date: 8/10/2005


  2. #2

    Default

    So let me see if I understand this.

    How ineligible was he? Had he rolled over just once or something? If he came close to completing the rollover, or even half way I think it's unfair he should have to redo the entire rollover. He should just have to wager through the remaining times before cashing out.

  3. #3

    Default

    Resetting the rollover is absolutely ridiculous.

  4. #4

    Default

    That seems so goofy I am incredulous. Are we sure there wasn't a language gap here or something? How can they reset a rollover based on a payout request?

    SBR Founder Join Date: 12/23/2005


  5. #5
    Bill Dozer's Avatar Administrator
    Join Date: 07-12-05
    Posts: 9,093
    SBR Points: 2943
    Message Me

    Default

    Email forwarded to mgt. Will likely update tomorrow.

    SBR Founder Join Date: 7/12/2005


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