[kaalukomm]

Two weeks ago i requested a 5k EURO withdrawal and i haven't receive it yet. They don't answer my emails since 02 april

[bigboydan]

First off, Welcome to the SBR forum

I take it that you have sent in all the documentation to them or no? If not then that could possibly be the problem since you didn't give anymore details.

Anyways, if you need some assistance with this matter. Please feel free to fill out a complaint form and one of us will inquire on your behalf.

[kaalukomm]

Originally Posted by bigboydan

First off, Welcome to the SBR forum

I take it that you have sent in all the documentation to them or no? If not then that could possibly be the problem since you didn't give anymore details.

Anyways, if you need some assistance with this matter. Please feel free to fill out a complaint form and one of us will inquire on your behalf.

Did you get my filled complaint form?

[bigboydan]

Originally Posted by kaalukomm

Did you get my filled complaint form?

No sir I did not receive it. However, when you fill out those things they don't go directly towards me anyways. So please bare with us on these matters, because their are other people in front of you in the complaint dept line sorta speak.

[garyking]

Requested a $530 withdrawal from unibet at beginning of March, sent in id documentation three times, each time received email that docmentation had been received to be patient and wait for a few days.
It's now been five weeks. Have called twice, each time waited for 25 minutes on hold before giving up.
Can't say enough bad things about Unibet. Recommend everyone stay away from them.

[bigboydan]

Originally Posted by garyking

Requested a $530 withdrawal from unibet at beginning of March, sent in id documentation three times, each time received email that docmentation had been received to be patient and wait for a few days.
It's now been five weeks. Have called twice, each time waited for 25 minutes on hold before giving up.
Can't say enough bad things about Unibet. Recommend everyone stay away from them.

Have you filled out a complaint form yet? If not please feel free to, and one of us will inquire to them on your behalf sir.

[sotos]

I have the same problem i made a request for a withdrawal for 2500euro on 24/4/08 send my documents and still nothing....

[bigboydan]

Originally Posted by sotos

I have the same problem i made a request for a withdrawal for 2500euro on 24/4/08 send my documents and still nothing....

Have you filled out a complaint form yet? If not please feel free to, and one of us will inquire to them on your behalf sir.

[bbets365]

Hi,
I play in unibet more 1 years and I have only one account in unibet, and I always made deposit (credit card, moneybookers, webmoney) and made withdrawal (moneybookers, webmoney) normally.
But since 07/04/2008 I also can not make withdrawal.
07/04/2008 -They cancelled my withdrawal by moneybookers.
After I send them e-mail, and they ask me to send them documents.
09/04/2008 - I called by phone in Unibet.
And unibet phone support say to me that documents check one or two days.
11/04/2008 - I called again by phone in Unibet. And unibet phone support say to me that documents check 3-5 working days, but some times it is take more that 5 days.
May be it need to write in IBAS? I do not understand why it is so long they check documents.
Unibet not say how many time they checking documents. May be it will be 1, 2 or 3 months? It is not normal!
Anybody SBR helped?

Thanks.

P.S. I will fill out a complaint form in next tuesday (1 week as unibet check my documents).

[bbets365]

to kaalukomm, garyking and sotos
Have you made deposits using credit card in unibet?

Thanks.

[sotos]

Yes i made a deposit with a credit card. They finally replied today and told me that they made the payment and it will take 3-5 working days to arrive in my bank account. I hope it comes ok......

[bbets365]

Originally Posted by sotos

Yes i made a deposit with a credit card. They finally replied today and told me that they made the payment and it will take 3-5 working days to arrive in my bank account. I hope it comes ok......

Thanks.
I also made deposit using Credit Card and moneybookers.
I have some questions.
1) Did SBR helped you?
2) Did unibet answer why they do long checking?
3) What country are you from?
4) When you made last deposit using credit card?

[moonbeam]

Unibet had some awful withdrawal delays in the last few month (4-5 days for withdrawals via moneybookers)
But I received my latest payout request (this Thursday) within 12 hours via moneybookers

[bbets365]

Originally Posted by moonbeam

Unibet had some awful withdrawal delays in the last few month (4-5 days for withdrawals via moneybookers)
But I received my latest payout request (this Thursday) within 12 hours via moneybookers

We have another problem. They checking documents very long, as the result, some people wait 5 and more weeks.
It is really not normal.

[bigboydan]

5+ weeks is not normal at all, it's ridiculous!

[moonbeam]

Originally Posted by bbets365

We have another problem. They checking documents very long, as the result, some people wait 5 and more weeks.
It is really not normal.

Sorry, you say you wait since 5 DAYS, not 5 weeks

[bbets365]

Originally Posted by moonbeam

Sorry, you say you wait since 5 DAYS, not 5 weeks

Sorry, I write We.
garyking wait since beginning of March (6 weeks)
kaalukomm wait since 26/03/2008 (2 weeks)
sotos wait since 24/03/2008 (3 weeks)
I wait since 07/04/2008 (08/04/2008 I sent copy of my documents)

[bbets365]

kaalukomm, garyking and sotos
When you made last deposit using credit card?
please answer

[bbets365]

One week ago as I sent copy of my documents, but till now I can not make withdrawal.
And unibet no answer now.

[Dia-monD]

5 days document check, they are calling local police to verify the documets?

[bbets365]

Originally Posted by Dia-monD

5 days document check, they are calling local police to verify the documets?

I don't know
They no answer now.
I try to call tomorrow, but I think that they say:
"documents check 3-5 working days, but some times it is take more that 5 days."
May be it need to write in IBAS and egba?

[bigboydan]

Originally Posted by bbets365

"documents check 3-5 working days, but some times it is take more that 5 days."

FWIW: I have heard that sometimes it does take up to 7 days.

[garyking]

Sorry, I was out of town for a few days. Original deposit was made through moneybookers using credit card. It's been SIX WEEKS they've been checking my documents. Threatened them with complaining to sbr and posting details in forums the other day, and account now unlocked, however the money is still in account i have not tried to withdraw it again yet.

[bbets365]

Unibet e-mail support say to me, that "Once the documents are validated (due to the security check), then you will be able to withdraw.", but...
Today I called again.
Unibet phone support say to me, that I can make withdrawal only to my bank account. And they don't know how many time they will be checking my documents
I think, if I make again withdrawal to my bank account, they also will cancel my withdrawal.

[pjesnik24]

so make the withdrawal to your bankaccount. I really do nto believe that unibet will cheat on you

[garyking]

Withdrawal received in moneybookers account today. No reason given for delay checking documents. However, I suggest you make sure the files you are sending are no larger then 2Mb. They asked me for screenshot of moneybookers account as well as id, etc. I originally sent them a screenshot of moneybookers which was too large i believe although they do not inform you of whether they have received all the files or not.
However I resent the info in smaller format on March 26, and it still took close to 3 weeks after that for them to unlock my account and process the withdrawal.
Good Luck!

[sotos]

I finally got my 2500euro yesterday.......

[bbets365]

Unibet not paid to me in my bank till now .
They not verify my account till now.
They no answer by e-mail and I cannot phone.
What can i do?

[noyb]

Originally Posted by bbets365

Unibet not paid to me in my bank till now .
They not verify my account till now.
They no answer by e-mail and I cannot phone.
What can i do?

why can't you phone?

[bbets365]

Originally Posted by noyb

why can't you phone?

I called, but it was said that customer service is busy.

[bbets365]

Today, they answer again: "Your issue is still being verified.... "
I sent copy of my documents TWO week ago
They not pay.
What can I do?
Anybody help, please.

[DukeJohn]

Originally Posted by bbets365

Today, they answer again: "Your issue is still being verified.... "
I sent copy of my documents TWO week ago
They not pay.
What can I do?
Anybody help, please.

Did ya fill out the complaint form with SBR yet?

[vanman]

Originally Posted by bbets365

Today, they answer again: "Your issue is still being verified.... "
I sent copy of my documents TWO week ago
They not pay.
What can I do?
Anybody help, please.

Stop bloody moaning and be patient your money will come.

[irazvan]

Hello,

Unfortunately, I have the same problem!
I requested a withdraw of 1000euros and and got stuck another 3500, now they are asking for documents although I have many deposits and other successful withdrawals of 500 euros.

I sent them all the documents (id front, id back, cardfront, card back, and 2 bank statements)

They responded:

We confirm that we have received the requested documents however we were unable to open the bank statement. Kindly send us the same document in either a jpg od a pdf format.

The bank statements files are .mdi so I find hard to believe they don't have an Microsoft Office to open them

I sent them now jpgs. We will see! Keep in touch

[fingas]

take a print screen with that file open and then put it in "paint" and send it as jpeg, that way they will have no excuse