[GLopez]

Two days ago I receive an email with these details:

"March Madness is back! And to celebrate, we're offering all our players a very special bonus offer. Deposit $100 or more, and get:


25% free play bonus, up to $500!
1 free entry to our $15,000 March Madness Blackjack Tournament
1 free entry to our March Madness Bracket Contest
To claim your bonus simply contact our customer service department with your deposit details and mention promo code: MADNESS.
See our website for complete details.

Best of Luck!"


Then I went into the livechat to ask about the rollover requirements and was told that it's only 10% bonus for existing customers instead of 25%.
This even though it clearly says "we're offering ALL our players" in the email.
Then the CS-clerk told me it's 25% only for new players. But this makes no sense at all since they cannot possibly know the emailaddresses from new players, so they can never reach them with this email.
Is it just me being stiffed by them this way or did no existing player get this 25% March madness reload bonus?

[hoopster42]

bonuses are for the birds, does anyone actually collect on these without a hassle? if you roll it over 5x they get pissed that you won, so whats the point

[rake922]

Originally Posted by hoopster42

bonuses are for the birds, does anyone actually collect on these without a hassle? if you roll it over 5x they get pissed that you won, so whats the point

They anticipate most of the players go broke and lose their shirt before the 5x rollover

[Finpro]

Originally Posted by GLopez

Is it just me being stiffed by them this way

well said

[hoopster42]

Originally Posted by rake922

They anticipate most of the players go broke and lose their shirt before the 5x rollover

i understand that, but when a player actually rolls it over 5x or more, they hassle you, ive been through it twice at two different books, these bonuses are for the birds

[Ortho]

Originally Posted by GLopez

Then I went into the livechat to ask about the rollover requirements and was told that it's only 10% bonus for existing customers instead of 25%.
This even though it clearly says "we're offering ALL our players" in the email.
Then the CS-clerk told me it's 25% only for new players. But this makes no sense at all since they cannot possibly know the emailaddresses from new players, so they can never reach them with this email.
Is it just me being stiffed by them this way or did no existing player get this 25% March madness reload bonus?

This exact thing happened to me.

[20Four7]

They gave me 25% at bookmaker. No hastle nothing. I still have $150 left in my free play account and I"ve rolled over 3x already. down $45.00 Yes I already had an existing bookmaker account.

[Climate]

I got the same 10% existing players line from live chat.

Kind of suprising from Cris, as they're usually the best, except for the excessive interbook transfer fees.

I haven't played there for a while (2 years), so I was suprised.