I've been using Players only for a couple of months now, recreationally. I submitted a cash-out request on 4-19-08 for $62.75. I recieved a "confirmation receipt, and a notice that this e-mail would be followed by another that would "confirm the funds had been sent to the given address." On 4-27-08 I contacted their support asking about this confirmation and the status of my withdrawal. I recieved an automated e-mail reply stating that my withdrawal was still in the queue to be sent, and that I would recieve an e-mail as soon as it was. On 5-02-08 I inquired again, and recieved the same e-mail yet again. So today, 5-09-08, I was really getting fed up with this, because cash-outs are supposed to take 2-3 weeks, and mine hasn't even been processed yet. I contact their live chat support, and they tell me that my cash-out was sent to me on 05-05-08. When I inquired as to how in the hell i'm supposed to know that, and why i never recieved a notification the representative stated there was a "conflict" and that the only way for me to recieve notices would be to contact PLAYERS ONLY directly. I guess we'll see if i recieve this money, i'm sure i will but the cash-out system has been a very big hassle and not very official. Overall, i am not satisfied with the level of service PLAYERS ONLY has given, as i have seen good service 1st hand (ie. pokerstars, bodog.)
|