hello
My name is joao and i have been betting during the world cup on the bethouse balkanbet .
There was a promo of 125€ bonus that if i deposit 125€ they would gave me more 125€ of bonus. The rollover was 750€ to make a withdrawal. And the minimum odds to bet were 1,5. The problem was that when i completed the roolover i tryed to withdraw but they canceled my withdrawal arguing that i had "Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Balkanbet reserves the right to cancel the bonus and the resulting profits.". They say that my bets where guaranteed profits...How is that possible? I have bet on the market 1x2 and i BetEd on the selections 1 and x (all over 1,5 odds) so i could loose on the 2 result. They can say that this is guaranteed profit with that term? I am the player and my money is there porbably i wont see it again (600€)... They say that i have to bet again 750€ to complete the rooloverbut what guarantees me that if i win again they will pay me? can they even say that this is a guaranteed bet?
My username in balkanbet is joaofaria84
This is the terms attached to the promotion:
100% Sport Bonus
Open an account today deposit and claim your 100% Deposit Sport Bonus up to 125 EUR
In order to qualify for your bonus, please follow these simple instructions:
1. Visit our website and log in with your access details 2. Select a payment method and make a deposit onto your betting account 3. Rollover your deposit once 4. Send e-mail to promotions@balkanbet.com type in your deposit amount and username.
The Sport bonus will be credited in a few minutes after your e-mail request.
To get your Sport bonus simply play through the full amount of your deposit once on the sports and markets of your choice. Example: You deposit 100 EUR. You must rollover the full amount of the deposit on the sports and markets of your choice, then your bet must be settled ( void bets does not count ) in order to request your deposit bonus via e-mail.
Terms and Conditions
This offer is valid only for new customers. Existing Balkanbet account holders do not qualify.
The bonus offer is only for deposits made via **********, Moneybookers, ***, Neteller, Paysafe card and Bank Transfer.
The maximum bonus that can be claimed is €125, 125USD, 75GBP, 150CHF, 200BGN.
To get your Sport Bonus, play through the amount of your qualifying deposit once on the sports and markets of your choice ( void bets does not count ). You will need to rollover your deposit and bonus 3 times prior to making a withdrawal. IF you deposit 125EUR you must rollover 750EUR.
E-mail request must be made within 7 days of the qualifying transaction. If a withdrawal or transfer out is actioned before the E-mail is send then any previous transactions will not count towards the initial qualifying criteria or subsequent rollover requirements.
Customer must rollover deposit plus deposit amount 3 times prior to making withdrawal.
Any bets placed containing selections at odds of less than 1.50 will not count towards any rollover requirement.
If a client requests the Bonus be reversed before the requirements are met, the Bonus, and winnings derived, will be reversed.
The bonus is valid for sports betting only. Casino and poker are not included in this offer.
By sending an e-mail to promotions@balkanbet.com thereby receiving the bonus offered by Balkanbet.com you agree to these terms and conditions and acknowledge that you understand and accept them in full.
Players can only have one active bonus at any one time. To claim another bonus the current active bonus must be completed or closed first.
This offer cannot be used in conjunction with any other open account offer.
Bets which are voided will not count towards any rollover requirement.
Bets placed on asian handicap, goal line and Baseball money line markets, both pre-game and In-Play do not count towards any rollover requirement.
Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Balkanbet reserves the right to cancel the bonus and the resulting profits.
All Balkanbet offers are intended for recreational players and Balkanbet may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
If the stake rollover requirement for this bonus has not been met within 90 days of the first qualifying deposit any funds held in the bonus balance will be forfeited.
23-06-2010 http://www.balkanbet.com/external/sp...romotions.html
Página Promotions and Bonusese
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All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, neteller etc), and shared computer, e.g. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.
Offer closes 23:59 GMT Time 1st October 2010.
Balkanbet reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
Please can anyone help me
Thank you
Joao faria