Why bad customer service? Slow payouts etc...

MindGlowing · 11-29-2007, 02:27 PM

I understand some sportbooks get in over their head I guess and go under. I also understand they are in it to make money and don't want to loose it.

My question is however why not take care of the customer? If you do what you say the customer will be back to play again and probably loose... The odds are all on the house right? I would have been a long time MyBookie member until they treated me like crap with my first payout. BETUS is hanging up on me and telling me lie after lie, why? I would have been back. I still might if this is taken care of correctly but the jerks who answer the phones will not let me talk to a mgr.

I ask... Do you want me to come back to your sportsbook site or do they treat you like crap because they don't want you coming back in fear you will take more of their money?

MyBookie was great after I got someone from a site to call and help. I guess I had to get past the bottom feeders who answer the phones.

I just have better business beliefs I guess. If you want people to come back treat them right. People run when they hear the horror stories and it only hurts these sportbooks in the long run right? Each person you burn you loose future customers by word of mouth.

CrazyL · 11-29-2007, 02:50 PM

Quote:

Originally Posted by MindGlowing

People run when they hear the horror stories and it only hurts these sportbooks in the long run right?

Many of these crap places are still advertised places outside of here, so they don't really care. The reality is a lot of people have gambling problems, not everyone is being slow/no-paid.

Service is so poor because in this industry management does not care about the opinions of their players. Very few operations can over the long haul serve every different kind of player without inventing reasons not to pay. So why train your staff to keep people there if your business model will not allow them to stay for very long anyway?

Shark79 · 11-29-2007, 03:12 PM

JustBet now has a VIP Customer Service Dept ... cant complaint !

Scorpion · 11-29-2007, 05:27 PM

justbet told me on livechat it takes 45 days for cashiers check to clear!
Im not joking! 45 days

CrazyL · 11-29-2007, 05:30 PM

Guess they go at their own pace. lol

Scorpion · 11-29-2007, 05:34 PM

They said I should use WU or CC

Shark79 · 11-29-2007, 05:37 PM

Scorpion u got that live chat ... it would be hilarious to see that post.

Shark79 · 11-29-2007, 05:39 PM

They offered me a Debit Card ... wish I can use at any of my common stores, groceries and even for gas ... pretty sweet deal. And it takes like 24-48 hrs to get funded ... cant complaint.

CrazyL · 11-29-2007, 05:57 PM

Quote:

Originally Posted by Shark79

Scorpion u got that live chat ... it would be hilarious to see that post.

I decided to have some fun with them too.

-----------
Jen: Hello how may I help you?
you: Hi, I am interested in opening an account.
Jen: ok great may i ask how you hear about us
Jen: have you managed to create an account yet online?
you: I was reading a sports website.. do you guys accept cashiers check deposits?
Jen: cashiers checks yes we do, they normally take 3-4 business days to be recieved
you: How long do they take to clear?
Jen: we also accept money gram cash, western union cash, green dot money pack, credit card online or bank wire
Jen: well we put them in your account once recieved after the 3-4 days and you have to wait 15 days before a withdrawal may be taken
Jen: sorry my mistaks
Jen: mistake
Jen: 45 days
you: No seriously, how long do they take to clear?
Jen: 45 days
you: Jen you're in the wrong line of work. I see stand-up comedy in your future
Jen: yes i've been told that once or twice
Jen: but those are the comanpies policy not mine
you: Do you not have much pull in management matters?
Jen: no however i can transfer the chat to one of them
Jen: one moment his name is butch and he will take care of your high priority questions

Chat Information Please wait while I transfer the chat to 'butch'.
butch: the answer is still 45 days for an international to clear
you: no reason to give me an attitude
butch: it's just an answer, don't read into it
you: why did jen transfer the chat? we were getting along
you: maybe i came off too strong
butch: just a bit, stand-up comedy?
you: I was only trying to break the ice
butch: it's tough to decipher over the chat
butch: it appeared to be closer to sarcasm

Scorpion · 11-29-2007, 05:59 PM

Quote:

Originally Posted by Shark79

Scorpion u got that live chat ... it would be hilarious to see that post.

No, I asked them yesterday not long time ago!
It cant take 45 days! That cant be right!

Scorpion · 11-29-2007, 06:00 PM

ok, I see, they told you the same thing!

Scorpion · 11-29-2007, 06:02 PM

Quote:

Originally Posted by Shark79

They offered me a Debit Card ... wish I can use at any of my common stores, groceries and even for gas ... pretty sweet deal. And it takes like 24-48 hrs to get funded ... cant complaint.

Its probably issued by an american bank!
Did they ask for you SSN?

I sent wagerweb a cashiers check from my bank and it took 7 days!

Shark79 · 11-29-2007, 06:03 PM

Yes they did ... but then again the card was an easier option for me ... due that I dont need for my bank to clear anything and got fees covered on it if its less than 1500 ... still thought it was a pretty good deal.

Shark79 · 11-29-2007, 06:15 PM

Quote:

Originally Posted by Scorpion

Its probably issued by an american bank!
Did they ask for you SSN?

I sent wagerweb a cashiers check from my bank and it took 7 days!

All they requested was a copy of my drivers license and address to send the card ... I was impressed ... a week later I had it in my mail.

Gurni · 11-29-2007, 06:22 PM

Quote:

Originally Posted by MindGlowing

BETUS is hanging up on me and telling me lie after lie, why? I would have been back.

Well BETUS is a horrible book, no surprise for anyone.
You shouldn´t go back even if they´d make promises, offer bonuses etc..

Shark79 · 11-29-2007, 06:30 PM

Im not here to promote any book ... neither am I interested in doing such ... but again ... I believe that Just Bet has increased its Customer Service and they were able to solve my withdrawal issues ...

durito · 11-29-2007, 07:11 PM

Customer service is a thing of the past in most industries these days.

Try calling the cable company/phone company, etc.

The fact is these books are located in third world countries where businesses run differently. I've been trying to open a bank account here for 4 months. You'd think they'd want my money.