[Dee]

I thought it would be beneficial for potential suitors of bet911 to see the book from a customer perspective the appriciation and loyalty that will be shown should a book be in a position to step forward. In this most helpless of times, honestly and openess from the customers is essential - I hope to explain why I - and potentially other EU customers ended up here, and to offer one customers opinion on the situation.

Why I ended up at Bet911


Many UK books impose line limits on "medium" rollers (stakes up to £500) - I had accounts with Bet365, Williamhill and Stanjames but tended to be limited on more obsucre markets to £100 - £300 bets; hence my move to the US facing market – of which I hold three accounts; 5Dimes, Pinnacle and Bet911.


5Dimes I joined to take advantage of an Asian handicap soccer line they offered that wasn’t available elsewhere close to the off – I have stayed for the high limits; however I do not bet regularly (<$1000 turnover per month) as the currency is restricted to USD, and the bonuses offered are restricted for players outside of North America.


PinnacleSports I joined because they have high limits and sharp lines, however again I do not bet regularly here (<£1000 turnover per month) as they offer no bonuses or promotions, and I find it irrating that they couldn't respond immediately to my querys as they offer no means of immediate customer support - as a consumer I really appriciate live chat and real time resolution of issues.


I joined Bet911 via Moneybookers.com after reviewing positive forum reviews - believing it to be the best of both worlds. I received a 30% cash bonus on a deposit of £300 – which I found both tempting and rewarding as I hit a winning streak and increased my balance to over £1,500. Bet911 ticked all the boxes for me as a player, good bonuses – which I thought at the time to be fair and sustainable, immediate live chat/phone support, high limits, good lines and multicurrency support.


In retrospect, the business model was unsustainable, but the customer wasn't always able to know that at the time; many of us are honest players with simple requirements that were not met elsewhere.


If it is true that in the long term the house always wins; then from me at least you will see a direct financial return on the investment - I hope to have 50 years of gambling ahead of me, I want to offer potential suitors the little that I can as a customer of a competitor - a small, honest guarantee that you would see 100% of my sports and casino action for as long as I continue to gamble; you would see a form of brand loyalty that surpasses any promotion, restriction or rating - you would have me as a customer in pepetuity.
Yours,
Dee

[manchester]

You need to wake up and smell the coffee , it's game over. You went to Bet911 to scalp the bonus out and you got burned you just have to deal with it.

[Dee]

You need to wake up and smell the coffee , it's game over. You went to Bet911 to scalp the bonus out and you got burned you just have to deal with it.

Manchester; I know you have already kissed goodbye to your $3,000 - I'm sorry for you as much as you are for me. I don't know why you had money there - but you can see above my reasons. Like you - I haven't been stung in the past by the likes of Hero's, BAB, GV. There is a myth that people only deposited in this book to scalp; I can't speak for everyone but I know of at least one customer where this isn't the case - I'm also confident that there are many many more who are in the same position as me.

I tried to explain why I was in the book; your assumptions are wrong.

Thank you for your advice though, and I am dealing with it!

[manchester]

Deleted post. Nothing left to say.

[rumple]

Yea, looks like a lost cause. Carl leaving was the red flag for me to get out.

[Chopsticks]

From what is known there are actually books that are interested in taking over players. Robert has told this to me personally as well as others. I don't see any reason why he would lie about this - he has already admitted that bet911 is broke and that they will pull the plug very soon anyway. He can't possibly have much to gain by it. Supposedly two of the bookies are well known to most users.

I read a post over at another forum and the mod there was told that Robert is negotiating with someone to "take over as many accounts as possible". Hopefully this doesn't mean that winners get booted and they only take losers. Also it would be interesting to see what will happen if you already have an account with any of the interested bookies.

Richard from betphoenix told me last year that an active account has "an intrinsic value of $400", so if we go by that then it is obvious that taking over clients can be a good investment. I am not so sure that your average Bet911 client is worth as much as a BetPhoenix customer though, among other things due to the likely geography of the client and also betting patterns, but there could still be some value, maybe especially with the world cup coming up next month.

[midnight777]

this is why people need to stay with the best books.. I was burned also by this book. and will never jump to another book....

[jackkkk2009]

right, stay with the best books, such as 5dimes, matchbook, thegreek and betjm ect...

[sq764]

betjam is good, nice site, pays on time

[lukahh]

From what is known there are actually books that are interested in taking over players. Robert has told this to me personally as well as others. I don't see any reason why he would lie about this - he has already admitted that bet911 is broke and that they will pull the plug very soon anyway. He can't possibly have much to gain by it. Supposedly two of the bookies are well known to most users.

i'm afraid he has all the reasons to lie about it... giving players time to slowly realize what's happened. and he is still open for deposits...