[tltaylor89]

SOmebody was having a field day with your account (ALSO NOTICE ALL THOSE GAMES WERE DOGS SO NO WAY ALL OF THEM HIT)

[KGambler]

4.

Wager Type:
Parlay (3 team)
Wager Status:
Loss
Risk / To Win Amount:
400.00 / 2,404.60 (USD) Accepted 3/24/2010 4:17 AM - EST
Lost:
400.00
　　　　Item #1
　Wager Type:
Spread
Outcome:
Win
Sport / Period:
NBA Basketball / Game
Selection:

Cleveland Cavaliers 3/24/2010 8:05:01 PM - (EST)
-6 -110
　* Event Notes:
　NBA Basketball
　　Item #2
　Wager Type:
Total
Outcome:
Loss
Sport / Period:
NBA Basketball / Game
Selection:

Oklahoma City Thunder/Houston Rockets 3/24/2010 8:05:01 PM - (EST)
Under 206 -110
　* Event Notes:
　NBA Basketball
　　Item #3
　Wager Type:
Total
Outcome:
Loss
Sport / Period:
NBA Basketball / Game
Selection:

Cleveland Cavaliers/New Orleans Hornets 3/24/2010 8:05:01 PM - (EST)
Over 202 -110
　* Event Notes:
　NBA Basketball




Now I am going to post the bets graded on THURSDAY, a full day after I reported that my account had been broken into. Some of these bets were actually placed back on Tuesday, so pay attention to the date placed as well as the time. It seems the hacker bet the whole balance on Tuesday, then used the graded winning wagers to bet the balance again on Wednesday.

[KGambler]

1.
Wager Type:
Spread (or run line)
Wager Status:
Loss
Risk / To Win Amount:
250.00 / 227.27 (USD) Accepted 3/23/2010 2:17 AM - EST
Lost:
250.00
　　Sport / Period:
NCAA Basketball / Game
Selection:

Cornell 3/25/2010 9:55:01 PM - (EST)
+9 -110
　* Event Notes:
　NCAA Basketball - NCAA East Reogional - Semifinals - Carrier Dome - Syracuse, NY


2.
Risk / To Win Amount:
250.00 / 231.48 (USD) Accepted 3/23/2010 2:17 AM - EST
Lost:
250.00
　Wager Type:Spread (or run line)
Wager Status:Loss
Sport / Period:
NCAA Basketball / Game
Selection:

Washington 3/25/2010 7:25:01 PM - (EST)
+5 -108
　* Event Notes:
　NCAA Basketball - NCAA East Reogional - Semifinals - Carrier Dome - Syracuse, NY


Wager Type:
Total
Wager Status:
Loss
Risk / To Win Amount:
250.00 / 227.27 (USD) Accepted 3/23/2010 2:17 AM - EST
Lost:
250.00
　

3.
　Sport / Period:
NCAA Basketball / Game
Selection:

Washington/West Virginia 3/25/2010 7:25:01 PM - (EST)
Over 142 -110
　* Event Notes:
　NCAA Basketball - NCAA East Reogional - Semifinals - Carrier Dome - Syracuse, NY


4.
Wager Type:
Total
Wager Status:
Loss
Risk / To Win Amount:
250.00 / 227.27 (USD) Accepted 3/23/2010 2:17 AM - EST
Lost:
250.00
　　Sport / Period:
NCAA Basketball / Game
Selection:

Cornell/Kentucky 3/25/2010 9:55:01 PM - (EST)
Over 147 -110
　* Event Notes:
　NCAA Basketball - NCAA East Reogional - Semifinals - Carrier Dome - Syracuse, NY




Yes, these game took place a full day after I reported the hack.

FRIDAY'S graded wagers coming up.

[KGambler]

1.

Wager Type:
Parlay (6 team)
Wager Status:
Loss
Risk / To Win Amount:
500.00 / 20,856.21 (USD) Accepted 3/23/2010 2:20 AM - EST
Lost:
500.00
　　　　Item #1
　Wager Type:
Spread
Outcome:
Loss
Sport / Period:
NCAA Basketball / Game
Selection:

Saint Mary's CA 3/26/2010 7:25:01 PM - (EST)
+4 -107
　* Event Notes:
　NCAA Basketball - NCAA South Regional - Semifinals - Reliant Stadium - Houston, TX
　　Item #2
　Wager Type:
Total
Outcome:
Loss
Sport / Period:
NCAA Basketball / Game
Selection:

Purdue/Duke 3/26/2010 9:55:01 PM - (EST)
Over 129½ -110
　* Event Notes:
　NCAA Basketball - NCAA South Regional - Semifinals - Reliant Stadium - Houston, TX
　　Item #3
　Wager Type:
Total
Outcome:
Win
Sport / Period:
NCAA Basketball / Game
Selection:

Tennessee/Ohio State 3/26/2010 7:05:01 PM - (EST)
Over 134 -110
　* Event Notes:
　NCAA Basketball - NCAA Midwest Regional - Semifinals - Edward Jones Dome - St Louis, MO
　　Item #4
　Wager Type:
Spread
Outcome:
Loss
Sport / Period:
NCAA Basketball / Game
Selection:

Northern Iowa 3/26/2010 9:35:01 PM - (EST)
+1 -110
　* Event Notes:
　NCAA Basketball - NCAA Midwest Regional - Semifinals - Edward Jones Dome - St Louis, MO

　　Item #5
　Wager Type:
Spread
Outcome:
Loss
Sport / Period:
NCAA Basketball / Game
Selection:

Ohio State 3/26/2010 7:05:01 PM - (EST)
-4½ -111
　* Event Notes:
　NCAA Basketball - NCAA Midwest Regional - Semifinals - Edward Jones Dome - St Louis, MO
　　Item #6
　Wager Type:
Total
Outcome:
Win
Sport / Period:
NCAA Basketball / Game
Selection:

Baylor/Saint Mary's CA 3/26/2010 7:25:01 PM - (EST)
Under 145 -110
　* Event Notes:
　NCAA Basketball - NCAA South Regional - Semifinals - Reliant Stadium - Houston, TX



OK, there was only 1 graded on Friday.

[tltaylor89]

How much money did you have in their?

[KGambler]

I had over 7K but more than half of it was tied up in NCAA tourney futures.

[tltaylor89]

I got my money out but thats sad they had that kind of security break down

[KGambler]

Look how fast these bets were placed:

Early Tuesday morning (from 2:15 AM to 2:24 AM):

2:15 $200 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:19 6 team parlay
2:20 6 team parlay
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:24 6 team parlay


Early Wednesday morning (4:13 to 4:17 AM):

4:13 4 team parlay
4:15 5 team parlay
4:16 4 team parlay
4:17 3 team parlay

The idea that these were serious bets is totally and completey ludicrous.

[tltaylor89]

Looks like someone was trying to destroy you.

[KGambler]

There is another important thing I should mention... In the chat they told me they were busy with other investigations, so I asked if the same thing had happened to other people... THEY TOLD ME THAT SOME CUSTOMERS WERE REPORTING THAT THEIR ************ HAD BEEN CHARGED!

You have to be crazy to keep money with this book.

I gave these imbeciles my CC info, and my driver's license!

[tltaylor89]

There is another important thing I should mention... In the chat they told me they were busy with other investigations, so I asked if the same thing had happened to other people... THEY TOLD ME THAT SOME CUSTOMERS WERE REPORTING THAT THEIR ************ HAD BEEN CHARGED!

You have to be crazy to keep money with this book.

I gave these imbeciles my CC info, and my driver's license!

I can find you that story right now

[tltaylor89]

michael : this one on the 3rd of march i need to know about

Kathy: That transaction does not have an amount on it?

michael : yes it was deposited from my account for $500

Kathy: ok thanks, please allow me one more minute, I am with accounting on the phone

michael : the thing is that i didn't approve this transaction at all!

michael : let them know that

michael : i use a debit **** card and i check my online bank balance this morning and it showed a transaction from you guys for $500 on march 3rd

Kathy: Ok Michael, the situation is the following

Kathy: There was a system error at the processor that provoked a few charges by mistake, they are aware of this and they have started the process for the money to be credited back to your bank account / CC

Kathy: You can contact your bank to know exactly when the money will hit your account, please do not mention that this transaction is for gambling purposes

michael : are u serious?

Kathy: just tell your bank that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: and that you need to know when will it arrive

Kathy: I apologize for the inconvenience, the processor is taking care of that

michael : can u forward email to sam

Kathy: sure, I can inform Sam about the situation

michael : this is unreal

michael : if i never caught this you would have taken 500 from me

Kathy: as I am telling you there was a system problem at the processor

michael : this is very unprofessional of you guys

Kathy: and they fixed it right away

Kathy: the money is on the way back

michael : i am really upset that you guys would do this to me

Kathy: unfortunately we do not handle the processor's situations

michael : how long will it take to get my money back

Kathy: it is a total different company

Kathy: that will depend on your bank, you can contact them for that information

Kathy: tell them that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: you should be receiving it this coming week

michael : i need that money now

Kathy: The money is already on the way, I apologize for the inconvenience

QUOTE
SPEEDBARON View Space | Friends | Playbook


Prospect
Joined: Jan 2008
Posts: 58
Location:
#2Posted: 3/6/2010 10:43:40 AM
If this is happening... well I am getting out soon.!!!!!!!!!!!!

QUOTE
woopdurritis View Space | Blog | Friends | Playbook


All-Star
Joined: May 2007
Posts: 14413
Location: Virgin Islands
#3Posted: 3/6/2010 11:26:00 AM
That is pretty unreal if it happened. They can just "accidently" charge a CC $500? Any had no intention of return until you noticed the error? WOW
QUOTE
4seasons RSI View Space | Friends | Playbook


Captain
Joined: Oct 2004
Posts: 6405
Location: Florida
#4Posted: 3/6/2010 12:43:15 PM
"Kathy: There was a system error at the processor that provoked a few charges by mistake, they are aware of this and they have started the process for the money to be credited back to your bank account / CC"

They blame the system? The system only does what it's programmed to do. Thus, it's never "system" error. It's always human error.

"provoked a few charges by mistake"? Exactly how many is a few?

"they are aware of this"? If so, since when and how long have they known? And, was any notice given to the account holders to alert them of the situation? If not, they appear to be concealing inadvertent, if not fraudulent, finacial transactions.

QUOTE
shypoker View Space | Friends | Playbook


Prospect
Joined: Jan 2006
Posts: 215
Location:
#5Posted: 3/6/2010 5:06:34 PM
my account rep called and he said this happened to others as well

so if you have betphoenix be careful

QUOTE
iBets RSI View Space | Friends | Playbook


Prospect
Joined: Mar 2010
Posts: 23
Location: California
#6Posted: 3/6/2010 8:40:17 PM
I haven't been having any problems.
QUOTE
woopdurritis View Space | Blog | Friends | Playbook


All-Star
Joined: May 2007
Posts: 14413
Location: Virgin Islands
#7Posted: 3/6/2010 9:39:47 PM
I haven't had any problems either, but I don't see why a member of this website for 6 years would decide to make up a lie for no reason... this kind of stuff makes me not want to deposit with them
QUOTE
cappingstrong View Space | Friends | Playbook | My Sportsbook: Brobury Sports


Prospect
Joined: Oct 2007
Posts: 73
Location: Bhutan
#8Posted: 3/6/2010 10:49:22 PM
richard showing up to give this guy a free play and tell us all how everything at betpheonix is going great and not to pay any attention to the ton of issues in 5..4..3..2..
QUOTE
tep RSI View Space | Friends | Playbook


Veteran
Joined: Jan 2004
Posts: 3053
Location:
#9Posted: 3/6/2010 11:02:06 PM
Problem here is not with BP it is with the processor. People need to pay attention here and read. Even the author of this thread is blaming BP when he was told it is a problem at the processor not BP. They are not the same entity. He is probably right that BP would not have known of this until he made them aware of the problem. They also said the problem was in process of being corrected. Hey if they wanted to screw you it would have been done already. Your dealing with entities you have no first hand knowledge of, so when things gone wrong you need to understand this will happen from time to time. Funny how you see these problems with BP (still not good so many problems) and every time someone bitches in a forum the problem is usually already rectified. People need to man up because your not dealing with companies that are on the level. Gambling is still considered illegal here in the states.

GL
QUOTE
cappingstrong View Space | Friends | Playbook | My Sportsbook: Brobury Sports


Prospect
Joined: Oct 2007
Posts: 73
Location: Bhutan
#10Posted: 3/7/2010 3:28:58 AM
QUOTE
Originally Posted by tep:

Problem here is not with BP it is with the processor. People need to pay attention here and read. Even the author of this thread is blaming BP when he was told it is a problem at the processor not BP. They are not the same entity. He is probably right that BP would not have known of this until he made them aware of the problem. They also said the problem was in process of being corrected. Hey if they wanted to screw you it would have been done already. Your dealing with entities you have no first hand knowledge of, so when things gone wrong you need to understand this will happen from time to time. Funny how you see these problems with BP (still not good so many problems) and every time someone bitches in a forum the problem is usually already rectified. People need to man up because your not dealing with companies that are on the level. Gambling is still considered illegal here in the states.

GL

ive been gambling online for about 12 years, probably used anywhere from 12-15 different books regularly at some point. never have i had a CC charged out of the blue for no reason without my consent. and i totally disagree with you placing the blame on the processor. when i do business with BP or any other book, thats who im doing business with, and any company they are using to get my money from me, they are responsible for that companys actions. and randomly charging someones CC without their authorization is a scary thing that would keep me from ever doing business again with the book using that processor. what if this guy had written checks to pay bills using that $500 in his bank acct.

but like richard says, everything is just fine at BP. and lou said the building is really nice, so really how can anyone go wrong sending their money there??

QUOTE
MRSARATOGA RSI View Space | Friends | Playbook | My Sportsbook: BetPhoenix


All-Star
Joined: Mar 2004
Posts: 12950
Location: Massachusetts
#11Posted: 3/7/2010 9:17:39 AM
Cappingstrong--



Are you and Greenikes domestic partners?



QUOTE
paulc View Space | Friends | Playbook


Prospect
Joined: Jun 2006
Posts: 282
Location: United States
#12Posted: 3/7/2010 10:28:23 AM
QUOTE Originally Posted by cappingstrong:

ive been gambling online for about 12 years, probably used anywhere from 12-15 different books regularly at some point. never have i had a CC charged out of the blue for no reason without my consent. and i totally disagree with you placing the blame on the processor. when i do business with BP or any other book, thats who im doing business with, and any company they are using to get my money from me, they are responsible for that companys actions. and randomly charging someones CC without their authorization is a scary thing that would keep me from ever doing business again with the book using that processor. what if this guy had written checks to pay bills using that $500 in his bank acct.

but like richard says, everything is just fine at BP. and lou said the building is really nice, so really how can anyone go wrong sending their money there??

The Greek double charged my ******** card a few years back so it does happen at the top books as well.

QUOTE
4seasons RSI View Space | Friends | Playbook


Captain
Joined: Oct 2004
Posts: 6405
Location: Florida
#13Posted: 3/7/2010 12:39:17 PM
QUOTE
Originally Posted by tep:

Problem here is not with BP it is with the processor. People need to pay attention here and read. Even the author of this thread is blaming BP when he was told it is a problem at the processor not BP. They are not the same entity. He is probably right that BP would not have known of this until he made them aware of the problem. They also said the problem was in process of being corrected. Hey if they wanted to screw you it would have been done already. Your dealing with entities you have no first hand knowledge of, so when things gone wrong you need to understand this will happen from time to time. Funny how you see these problems with BP (still not good so many problems) and every time someone bitches in a forum the problem is usually already rectified. People need to man up because your not dealing with companies that are on the level. Gambling is still considered illegal here in the states.

GL

Like Cappingstrong says, we do business with the Book. If the Book chooses to use a 3rd party processor that they hire to work for them, the Book is still responsible for who they've chosen to handle their customers' funds.
If you buy a Toyota, and there's a problem with the gas pedal that is a part made by someone else, you still blame Toyota, don't you. Toyota would notify you if a problem exists, whereas the Book and processor try to conceal their wrongdoing.

And for the record, gambling is far from illegal in the States. Las Vegas and Atlantic City are open, as is Indian casinos from coast-to-coast. Just about every state runs a lottery and/or greyhound and/or horse track. Cruise ships and casino boats are also departing from U.S. ports.

QUOTE
Greenikes View Space | Friends | Playbook


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Joined: Aug 2004
Posts: 957
Location:
#14Posted: 3/7/2010 12:46:59 PM
QUOTE Originally Posted by MRSARATOGA:

Cappingstrong--



Are you and Greenikes domestic partners?



What a shocker...someone complaining about getting jacked by BP. If you would come up for air from Richard's jock, you might sense that there might be a slight problem with this book, but you choose to bob instead. Good luck with that.

QUOTE
sean2114 RSI View Space | Blog | Friends | Playbook | My Sportsbook: 5Dimes.com


Captain
Joined: Apr 2007
Posts: 8630
Location: Ohio
#15Posted: 3/7/2010 1:41:05 PM
QUOTE Originally Posted by MRSARATOGA:

Cappingstrong--



Are you and Greenikes domestic partners?



really cappingstrong used to be much like yourself, the betphoenix cheerleader, he has know seen the light like you will soon.

i don't know why you feel the need to jump into every negative betphoenix thread and defend the clearly troubled book, do you have alot of money with them and are trying to rationalize the book to yourself ?

QUOTE
MRSARATOGA RSI View Space | Friends | Playbook | My Sportsbook: BetPhoenix


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Joined: Mar 2004
Posts: 12950
Location: Massachusetts
#16Posted: 3/7/2010 4:44:05 PM
I have yet to see anything that holds any water. Errors and mistakes get made. You have a guy coming in here who has significant pull at the book which you never see from any other site (I wouldn't count BoDog Becky) and several in here want to call the nickle and dime foul on him.

Show me something that has substance and I will listen. I have had no payment problems with them at all. They book 105. If you are a regular player that is huge. It is like a discount everytime you play.

If you want to choose to hate like others that is no problem I guess. You just lose the credibility fight when you do. And putting up conversations with people who answer the 800 line is useless. Of course their pull is limited so you will often get answers that you don't want and yes they do sometimes act like they don't know what is going on but that is minimal to me and nowhere near anything resembling a core issue.

I guess we will just agree to disagree on this one.



QUOTE
tep RSI View Space | Friends | Playbook


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#17Posted: 3/7/2010 6:02:58 PM
cappingstrong

Why the hell anyone would use a CC for gambling reasons is beyond me. With identity theft so prevalent in Europe the exposure is too great to risk. Plus your gambling with borrowed money.?.

4 seasons

Your an ass to think I meant all gambling is illegal. Your also an ass to think a car manufacturer would notify you every time a problem arises with a vehicle. They don't.




QUOTE
cappingstrong View Space | Friends | Playbook | My Sportsbook: Brobury Sports


Prospect
Joined: Oct 2007
Posts: 73
Location: Bhutan
#18Posted: 3/8/2010 12:48:54 AM
QUOTE Originally Posted by MRSARATOGA:

I have yet to see anything that holds any water. Errors and mistakes get made. You have a guy coming in here who has significant pull at the book which you never see from any other site (I wouldn't count BoDog Becky) and several in here want to call the nickle and dime foul on him.

Show me something that has substance and I will listen. I have had no payment problems with them at all. They book 105. If you are a regular player that is huge. It is like a discount everytime you play.

If you want to choose to hate like others that is no problem I guess. You just lose the credibility fight when you do. And putting up conversations with people who answer the 800 line is useless. Of course their pull is limited so you will often get answers that you don't want and yes they do sometimes act like they don't know what is going on but that is minimal to me and nowhere near anything resembling a core issue.

I guess we will just agree to disagree on this one.



a guys CC was just charged $500 out of the blue with no authorization by the cardholder whatsoever, and the problem was pointed out by the customer TO the book instead of vice versa, and now the book cant even tell him when or how long it will take to refund him this money that was taken out of his bank acct for no reason..but yea theres no problems to report here that hold any water.

QUOTE
cappingstrong View Space | Friends | Playbook | My Sportsbook: Brobury Sports


Prospect
Joined: Oct 2007
Posts: 73
Location: Bhutan
#19Posted: 3/8/2010 12:51:13 AM
being as i was actually stupid enough to make a CC despoit with BP a long time ago now i feel the need to check my bank acct online every monring to make sure they havent went ahead and jacked money out of my acct. if it happened to this dude then why cant it happen to anyone else?

QUOTE
MRSARATOGA RSI View Space | Friends | Playbook | My Sportsbook: BetPhoenix


All-Star
Joined: Mar 2004
Posts: 12950
Location: Massachusetts
#20Posted: 3/8/2010 8:03:24 AM
Ho hum, all the girls are out again......Sounds like "the sky is falling" once again.

QUOTE
BET THE HOOK RSI View Space | Blog | Friends | Playbook | My Sportsbook: BetPhoenix


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Joined: Jan 2006
Posts: 726
Location: Florida
#21Posted: 3/8/2010 10:35:31 AM
MRSARATOGA you mus have got the new uniform being sent to BetPhoenix players. It comes with kneepads in the front and a zipper in the back. I wouldnt put it on so I had to go play with BetJamaica. If you dont see a problem with a players card being charged 500 you are an idiot. He gave the card info to BP and not their processor. Too many problems here.

I was a cheerleader for this book for a year and they could do no wrong. They gave me 100 cash bonus on EVERY deposit and even extended me credit when I was at work and couldnt get to **. Charles took 3 wagers on hand tickets from me on my way home from vacation because it took 2 hours for them to call back and take my deposit and when they won he refused to grade them. I had always accepted advances and paid them back a week or so later but he waited to see my plays win to say they were void. Had they lost he would have just waited for me to send the deposit to cover them. LOSERS. Richard,Kathy,Cynthia,and Sylvia are all great but they cant make up for all the dirtbags like Charles and Phil ruining all the relationships they work so hard to build.

QUOTE
Greenikes View Space | Friends | Playbook


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Posts: 957
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#22Posted: 3/8/2010 11:34:23 AM
Yeah, MrsSaratoga, it's probably all just a smear campaign against BP. Nothing to do with truth or actual player experiences....
QUOTE
cappingstrong View Space | Friends | Playbook | My Sportsbook: Brobury Sports


Prospect
Joined: Oct 2007
Posts: 73
Location: Bhutan
#23Posted: 3/8/2010 11:45:29 AM
Saratoga says hey big deal if theyre randomly charging customers ************ for no reason...show me a real problem! hahahha
QUOTE
MRSARATOGA RSI View Space | Friends | Playbook | My Sportsbook: BetPhoenix


All-Star
Joined: Mar 2004
Posts: 12950
Location: Massachusetts
#24Posted: 3/8/2010 2:56:24 PM
Ok so you are at another book then. Should be smooth sailing. I will stay with the rip offs that give me 105 lines. Is that ok with you?



QUOTE
Greenikes View Space | Friends | Playbook


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Posts: 957
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#25Posted: 3/8/2010 3:13:05 PM
You truly are dumb. They pulled the old bait and switch...they started off offering -105 to gain players, but soon took that away and moved those players to -110. Then they had multiple issues (wagers being erased, funds disappearing, website down, not answering phones...need I continue?) and all of a sudden brought -105 back, but only for recreational players and squares like you. Keep it up slappy.

[tltaylor89]

It happened to me but I kept getting charges from Verizon.

[Chuck Sims]

A B+ rating for this shit book? If this dump stopped paying SBR, we are looking at a major downgrade guys.

[AimingHigh]

KGambler, what evidence have Bet Phoenix provided that these parlays were placed from your IP address? Perhaps someone with some expertise in that field could take a look at it? I'm afraid I don't have any background in it, but really don't want to see you get stiffed.

[KGambler]

KGambler, what evidence have Bet Phoenix provided that these parlays were placed from your IP address? Perhaps someone with some expertise in that field could take a look at it? I'm afraid I don't have any background in it, but really don't want to see you get stiffed.

This is a good idea. I will ask to see their logs (if that makes sense). Of course, it took them almost a week just to send me my account activity after they locked my account, so I'm not holding my breath. It takes them an inordinate amount of time to do things which should take 15 minutes (look up IP addresses of log ins, cut and paste pending wagers). I think the term is "stonewalling", or "stalling".

They have clearly decided to steal my money. There is no way that I believe they don't know that my account was hacked, just like all of the others. I don't believe that they only see my IP address as having logged in. They are flat out lying. I don't really have high hopes at this point. I'm not giving up though.

[tltaylor89]

You should realllyblet Sbr run the point with this complaint K Gambler

[aggieshawn]

unreal. i used moneybookers.com only

[OnkelChris]

How can betphoenix still have a rating of B+ while Matchbook is downgraded to b-? Must pay you a lot of money heh?

SBR totally lost its credibility.

[vitalyo]

You would think any book that cares about their reputation would come out and make a statement.
"We need more time would do better then silence ". Betphoenix chose to ignore all of our concerns and clearly doesn't give a shit about their costumers .

My take or assumption
They keep luring new and old/losers costumers with the huge bonus offers that hard to resist. They use new deposits to payout winning punters . 50% cash bonus, no deposit bonus, -105 lines, 100% freeplay , What do you think? They have unlimited funds ? They use every trick in the book to keep you depositing your money . Call them they will drop roll over requirements anything goes to get your $$$.

[vitalyo]

KGambler, what evidence have Bet Phoenix provided that these parlays were placed from your IP address? Perhaps someone with some expertise in that field could take a look at it? I'm afraid I don't have any background in it, but really don't want to see you get stiffed.

By this time they could of flown "china man" from China that has an expertise in internet security to take a look in to this matter.

KGamblers wagers
2:15 $200 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:19 6 team parlay
2:20 6 team parlay
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:24 6 team parlay


Early Wednesday morning (4:13 to 4:17 AM):

4:13 4 team parlay
4:15 5 team parlay
4:16 4 team parlay
4:17 3 team parlay

This wagers has been done at the click of the mouse . You don't bet 6-4 game parleys for $500 EACH without double checking your bets . It would take any of us more then 1 min (even if you had them written on the paper ) . Bets has been done at the click of the mouse randomly without even looking at the teams that has been wagered .

[BigdaddyQH]

So let me get this straight. You allegedly wager with some off shore book in the Carribean, and they tell you that a company in Luxemburg is to blame? Welcome to the real world of money laundering. I suggest that you investigate Bet Phoenix completely. My first question is why are they using a processor half way around the world? This is like me flying to London to place a wager in Las Vegas. Hello?????

Now if this has happpened to you and others in here, who probably make up a small percentage of people who actually wager with them, how many others are gettng ripped off? But keep giving offshore books like this one your money guys. Then run out to your nearest freeway, lay down, and pray that you do not get hit by a truck.

[KGambler]

You would think any book that cares about their reputation would come out and make a statement.
"We need more time would do better then silence ". Betphoenix chose to ignore all of our concerns and clearly doesn't give a shit about their costumers .

Yes, they should make a statement. I have not heard anything from SBR, so I assume they aren't telling them much either. It seems to me that their strategy is to let this "blow over". Bad strategy...

If anyone at SBR has heard anything, please contact me.

My take or assumption
They keep luring new and old/losers costumers with the huge bonus offers that hard to resist. They use new deposits to payout winning punters . 50% cash bonus, no deposit bonus, -105 lines, 100% freeplay , What do you think? They have unlimited funds ? They use every trick in the book to keep you depositing your money . Call them they will drop roll over requirements anything goes to get your $$$.

When this first happened to me, I scoffed at the notion that BP would purposely do this to one of their customers. Now that I see they are lying regarding the IP addresses, it does seem a small possibility. More likely, they just want to cover this up because this (accounts constantly being hacked) is the kind of thing that can put a book out of business.

One thing I notice from the thread where the BP hacker lost customers' money in the casino, is that a victim had been limited to 100 Euro max bets (with 35K in his account ). In my case, they moved me from the -105 to the -110 lines because they had determined I was a "sharp player, not a recreational gambler". I get the feeling they would have liked to boot me as a customer. Maybe they decided to just outright steal my money instead? It seems like the victims have been sharp players, decent account balances, and who have all requested withdrawals shortly before the hack.

If you're a square without the ability to line shop, don't think that your few hundred dollars is safe there. I can't imagine that BP is long for this business, and when the run on the bank starts, you might be too late. There's no FDIC or SBR insurance for BP accounts.

[Glitch]

betphoenix sucks a big one.

[Bill Dozer]

KGambler,

You should have an email with Qs that should help us get to bottom of this. A few of which are:

What is your ISP? Do you connect wirelessly to the internet?

What site referred you to Phoenix? Do you log into this third party site? Did you use this password or variation of elsewhere? Is the IP that BetPhoenix gave you the same one they have you using on your valid bets? Do you know poster Marauders?

Assuming you don't use this PW elsewhere can you tell the forum what your password was?

I don't think there has ever been a fraudulent access to an account case where it couldn't be figured out what happened. I'm not suggesting anything with these questions but the simplest things should be ruled out first. We once had a complaint where the player's password was his SBR posting handle.

Marauders,
Same Qs. Can you show your bets as KGambler did?

[KGambler]

KGambler,

You should have an email with Qs that should help us get to bottom of this. A few of which are:

Hi Bill,

Thanks for looking into this. I responded to Lou's email and answered all of the questions. I will answer the ones here that I can put on the public forum.

Do you connect wirelessly to the internet?

Yes, I use wireless. I do use a secure network (my own). I have broadband internet access through my cable company.

What site referred you to Phoenix? Do you log into this third party site? Did you use this password or variation of elsewhere?

SBR is the referring site. I clicked on an SBR ad when I signed up. You should be the affiliate, assuming there is one. I do log into SBR (obviously), but my password is different. There is no way to guess the password from my SBR password.

Is the IP that BetPhoenix gave you the same one they have you using on your valid bets?

They have told me that they only see one IP address as having logged into my account. The IP address they cite is the same IP address I get when I visit whatismyipaddress dot com.

Do you know poster Marauders?

I do not know him. The only contact I have ever had with him would be right here on SBR. I am sure I have directed questions to him on the forum, but I am not even sure if he has responded. I would have to check the BP casino hack thread.

Assuming you don't use this PW elsewhere can you tell the forum what your password was?

All I can say right now is that the password was random and 100% un-guessable. I will share the password with the forum soon.

[Dark Horse]

There is another important thing I should mention... In the chat they told me they were busy with other investigations, so I asked if the same thing had happened to other people... THEY TOLD ME THAT SOME CUSTOMERS WERE REPORTING THAT THEIR ************ HAD BEEN CHARGED!

You have to be crazy to keep money with this book.

I gave these imbeciles my CC info, and my driver's license!

Terrible. If that is true their security is a disaster. The password in the URL was bad enough, but if there is CC fraud originating from Betphoenix I agree that they should be downgraded. (not Wagerchief, though. They do have their act together).

[RickySteve]

I heard BetPhoenix killed Kennedy and started the mortgage crisis.

[KGambler]

I heard BetPhoenix killed Kennedy and started the mortgage crisis.

If these new revelations are true, I think lowering BP from a B+ to a B+- should be considered.

[Marauders]

Hello Bill,

I will try to answer the questions you posted one by one.

Q) What is your ISP? Do you connect wirelessly to the internet?

My internet service provider is Telus. I do have wireless connection to the internet. However, I have placed a password on the router so as far as I know, nobody beside my household have access to the wireless network.

Having said that, I never log into my BP account or other sportsbook account for that matter on my wireless network. I am very careful and paranoid with regards to people hacking into my system and have designated a desktop that is only for online sports betting. I don't even use this desktop to download anything as I am afraid it will catch a virus or spyware. I also keep antivirus and anti spy ware program up to date and run it twice a month.


Q) What site referred you to Phoenix? Do you log into this third party site? Did you use this password or variation of elsewhere? Is the IP that BetPhoenix gave you the same one they have you using on your valid bets? Do you know poster Marauders?

I am not 100% sure which site referred me to BP, but I am pretty certain I click on the BP banner on the SBR forum since this is where I heard about BP in the first place.

I do log into the SBR forum. The password at SBR is totally different from the password at BP.

At the time of the account being compromised, I do use the same password at one other sportsbook (have about 10 active sportsbook in total) and at one bank. I have two other accounts that uses a variant of the password at BP. None of the other sportsbook that I use the same pw or variants of, have any problem with accounts being hacked into.

As of now, I have never receive information from BP with regards to the IP address that logged into my account and lose the money in the casino. That's why I turned my attention to SBR for help in talking with them. I am 100% certain however, that I only log into my BP with one IP address and it's strictly to place sports bet and never play in the casino.

I do not know Kgambler, pjesnik24 or chantech prior to the accounts being compromised. I have contacted pj and chantech but not kgamlber after the fact to discuss and share information as to what could be the problem and what we can do to get the money back.


Q) Assuming you don't use this PW elsewhere can you tell the forum what your password was?

Sorry, I am not very comfortable with giving my pw on a open forum. If you do want to know, I can send it privately to you.


Q) Marauders, Can you show your bets as KGambler did?

My funds were lost in the casino, not by placing bets. The hacker placed a $1 bet on a superbowl prop and then in two consecutive days lost the balance of my account in the casino playing roulette and craps. I have never received any IP log or gameplay information from BP. Everytime I contact Richard, he just said he is waiting for an update on the investigation.

Please let me know if you need any information from me. I am more than willing to cooperate and do my part to aid SBR in the investigation.

Thanks!
Marauders

[qhdlhdjtn]

time for IGON betpho