I posted this last week in another thread. I was waiting to give it its own thread, but I have not heard back from SBR and BetOnline has graded it a loser...
I am having a major wager dispute with this book now. They are saying my future bet on Syracuse to win the Big East Championship (made in November) was actually for the Big East Tournament. I have been battling them all week and have filed a formal complaint with SBR, but haven't reached a resolution as of yet. It is very frustrating. Here is a copy of the email I sent to Bill Dozer. I'm sure he is working on it. What do you guys think? I hope my tone is not too harsh, but I feel they are completely wrong here...
>>Hi Bill. I filed a formal complaint yesterday about a wager dispute at BetOnline. This morning I called the Operations Manager at The Greek and he confirmed you were the right people to handle it. It has been over 24 hours and I haven't heard back from SBR. I am also expecting a call from the Director of Wagering at BetOnline, and haven't heard from him either.
I have done some more research and have more evidence that something fishy is going on over there. A friend of mine is having the same problem as I. He bets at a site called MVP Club Pro, which offers the EXACT same wagers and the EXACT same odds as BetOnline. Clearly it is an affiliate or credit shop for BetOnline.
Anyway, he said that on his wager detail page, there is an "event date." When he printed his wager detail in February, the event date was 3/1/2010, which is BEFORE the conference tournament. Now, when he looks at his pending wager, the event date has been changed to 3/14/2010, which is AFTER the conference tournament.
It seems to me as though they don't want to pay this bet. The Operations Manager at The Greek concurred with my sentiment. For all of the reasons described on my complaint, the wager was clearly for the regular season. This latest evidence now suggests the management at BetOnline knew it was for the regular season but then changed it when they decided they didn't want to pay.
BetOnline is a B+ rated book, so I hope I am wrong about the intentional changing of the event date. Either way I am still hoping you can help get me paid.
If you haven't seen this already, please see below complaint filed with SBR yesterday.
Thanks!
Date/Time: 03/10/2010 09:44 AM
Sportsbook: BetOnline
Account #:
Type: {_CFWagerDispute_}
E-mail Address:
Alt Contact:
Name of Account Holder:
Forwarding Sportsbook Email: Yes
Authorize to Disclose Dispute Info: Yes
Forum Screen Name to Create:
Description: I bet Syracuse to win the Big East conference championship in November. I made similar wagers at several books all within a day or two of each other. BetOnline is now saying the wager was for the Big East conference TOURNAMENT champion. I feel they are trying to get out of paying the bet.
The bet ticket is simply worded "Conferences - To win the Big East Conference Championship - Syracuse +1200." No mention of a tournament whatsoever.
Some things to consider:
I have never heard of a book offering odds on a NCAA conference tournament in November.
The proposition came off the board right before regular season conference play began.
At the same time they offered odds to win the Big East, Pac-10, Big Ten, etc., they also offered odds to win the SEC East and SEC West divisions. Those are determined during regular season conference play, with the tie-breaker being who is the #1 seed in the tournament. Why would some bets offered at the same time be for the regular season and some bets be for the conference tournament? In November??
SBR A+ rated books like The Greek have already graded the wager as a winner. Note that the wager was worded EXACTLY the same by The Greek. I cut and pasted the info from my graded wagers page at The Greek and emailed it to BetOnline.
Finally, if the bet in November was truly for the conference tournament, why is it worded differently now if you actually bet the conference tournament futures at BetOnline?
I spent at least 2 hours on the phone with them between yesterday and today. I spoke with at least 5 different people there, ranging from Wagering to Account Services to Claims.
JR from Account Services said they were going to turn in all of the facts to their Director of Wagering and he will make a final decision. Today I received a call from Erica in Claims that the final decision was to leave the bet pending.
I feel that I am 100% correct here and I cannot accept their decision. It is CRYSTAL CLEAR to me that when the wager was offered in November it was for the regular season championship. Teams hang banners in their gyms for regular season championships, not conference tournament championships. My research indicates that possibly they are under new management now and perhaps this fact was not conveyed to the new team that took over.
Thank you for your help.