[peterneb]

I opened an account at Skybet, deposited 3000 EUR from my card. One day later my account has been suspended. I contacted to them, the habitual answer : they want my ID scan, card scan, statement. I sent all. One day later they replied : they want a new statement, which is not older than 3 monts. OK, I sent it. No answer, I write them again, 2 days later their answer arrived :

"Thank you for your email.

Your documents are now going through verification with our accounts department and provided everything matches up correctly your account will be opened shortly"

Next email, their reply :

"Thank you for your email.

I have chased this matter up for you and will hopefully have a response soon as to whether or not the account can be re-opened""

1 day later, email, reply :

"Please accept our sincerest apologies for any inconvenience you may have experienced.

Your details have been forwarded through to the relevant department to be further looked into. Be assured that you will be contacted with regards to feedback."

Finally I thougt they will open my account after 1 week, but no. They sent me this :

"Please be advised that to re-activate your account, we still require the full front and back copies of your card ***5829. We request that you do not blank out the card number on the card at all, as this forms part of the verification checks we are required to do."

Can you believe it? Have you ever seen a bookie who wanted the whole card scan? Of course I will not send it, I will not take the risk. Any staff member can steal my money! I replied them with this, however they wrote me :

"Be advised however that we do take the security of our accounts very seriously and your account will regrettably remain temporarily suspended, pending the receipt of the requested information as this is a part of our security protocol."

My ID scan, my card scan, two statements, but it's not enough for them. Now what should I do? 3000 EUR on my account, and it's suspended more than 1 week ago..

[chachi]

front and back is a not-so unusual request from European books ...

[mockingboy]

Cancel your card with the Debit Card company then send them what they want as far as documentation...You will get a new card with new number from the bank and have used your old card to deposit

[Tevez]

Why Skybet ?

4k in the first deposit ?



GL getting the money though

[peterneb]

"front and back is a not-so unusual request from European books ..."

Without blocking?

[peterneb]

"Why Skybet ?"

Bad decision I know..

[vanman]

just send them the copies of your card,you won`t have any problems with them i have been using them since they started up.

[Scorpion]

You can send the fron and back copies, when you account is reopened call your CC company and request a new card and number, they will do it!

[peterneb]

My account is still closed... For 2 weeks. Skybet has B+ rate, can SBR help me?

[vanman]

Just phone them,they will not rip you off this must just be a case of getting your wires crossed,i have been using them for about 5 years

[peterneb]

For what? What will happen if I phone them? Nothing!!

[vanman]

How do you know nothing will happen?thats a bit of a defeatist attitude.

[Santo]

It's quite simple. They will not (it may even be legally justifiable with the new UK legislation) now give you the money until you comply. You either send the details they want, or donate 3000 Euro. Your choice.

[vanman]

GL to spurs for today santo.Lets hope they can turn man u over

[Santo]

Yes, I'm about to head out to a sports bar in Copenhagen to watch it. I'm not supremely confident, I think we'll either get a result or get slaughtered, largely depending on how Man Utd react to their poor start to the season.

[Jamie_UK]

Originally Posted by Tevez

Why Skybet ?

4k in the first deposit ?



GL getting the money though

Probably thought the book is "arbtastic" which it can be, fact is Skybet will limit you to 1% after taking 1 or 2 out of line prices, also new UK legislation means books have to ask for scans, SKY are one of the biggest companies (same group as Fox news) if the OP was honest there in no reason to suggest they will fleece him.

[peterneb]

My account is still closed! I sent the whole bank card scan! Then they said you need to signature our Transaction Authorisation form. I sent this letter 3 times, but they don't reply. They always lie that they did not receivet yet. I requested them to send back my 3000 EUR.... look this mail what they sent to me.

"Dear Madam



With regards to the ongoing query you have with us.



We should be prepared to accept an affidavit from a notary public that the signature on the bank card matches the signature from the passport and a signature signed in front of the notary public. (notarius).



Matt Keir



Customer Care Team"




Can you believe it? Should I contact with Uk Gambling Commision? Who can help me to get back my money?

[dwaechte]

Just have a little more patience. While it certainly doesn't seem like a fun experience, I wouldn't be all that worried yet. They probably see your original unwillingness to supply the scans they wanted as somewhat suspicious and are now going through all of the motions possible to ensure legitimacy.

[jjgold]

Skybet is a very very bad book

[peterneb]

"They probably see your original unwillingness to supply the scans they wanted "

What are you talking about??? I immediatly sent all scans, except my full bank card scan, with my numbers, but after I garnished my card, I sent the scan, then they came with the Transaction Authorisation form, now they want my oath. Don't you see that they find always a new reason to keep my money??

[Santo]

Not at all. They're a registered UK book and part of the huge BSkyB conglomerate. I've given that information and more to UK books in the past.

[dwaechte]

Originally Posted by peterneb

"They probably see your original unwillingness to supply the scans they wanted "

What are you talking about??? I immediatly sent all scans, except my full bank card scan, with my numbers, but after I garnished my card, I sent the scan, then they came with the Transaction Authorisation form, now they want my oath. Don't you see that they find always a new reason to keep my money??

Sorry, I guess I should have said "reluctance". Anyways, my advice remains the same. Keep the pressure on them and keep bugging them, but I wouldn't be overly worried at this stage. Though that's easy for me to say I guess since it's not my money.

[dwaechte]

Ah shit nm. I just noticed this thread is from August. That is pretty ridiculous, and I retract all my previous statements. I really hope someone can step in here and help get this resolved, as this is completely unacceptable by the book if you're telling the whole story.

[Louisvillekid1]

The first book i ever gambled on i was 18 and i deposited $100. I got it up to $350 and attempted a W/D. They asked me to send copies of my ID and CC. A week later, i called and they said it was not clear so i sent them color copies. Another week later they said it still was not clear, so i realized they were B/S me. I went to kinkos and got the best copy you can get, They still said it was not legible, even though it was perfect. Sorry my man but sounds very familiar with my story, i never seen that money. They frustrate you so much until you quit.

[Santo]

Skybet are a wholly legitimate company. Ultimately owned by Rupert Murdoch.

[vanman]

I imagine there`s more to this than we are being told.

[bigboydan]

If you have sent them exactly what they want and still refuse to pay you. Then fill out this complaint form and one of us will inquire to Skybet on your behalf.

[20Four7]

Originally Posted by jjgold

Skybet is a very very bad book

OMG JJ you've heard of them? It seems lately you don't know any of these books.

[bigboydan]

24/7, The coach knows books when it's really applicable.

I guess a good example I would use in regards to a fair comparison of Skybet would be Bet365, and heres why. They both are very nit picky when it comes to sending in the proper documentation, and both will cut your limits to pennies if your marked as an advance player.

[Bill Dozer]

Originally Posted by peterneb

"They probably see your original unwillingness to supply the scans they wanted "

What are you talking about??? I immediatly sent all scans, except my full bank card scan, with my numbers, but after I garnished my card, I sent the scan, then they came with the Transaction Authorisation form, now they want my oath. Don't you see that they find always a new reason to keep my money??

Peterneb,

Got your latest email on this... Have you been able to get a notorized statement? Hopefully this is the last hoop you have to jump through.

[Scorpion]

Originally Posted by bigboydan

24/7, The coach knows books when it's really applicable.

I guess a good example I would use in regards to a fair comparison of Skybet would be Bet365, and heres why. They both are very nit picky when it comes to sending in the proper documentation, and both will cut your limits to pennies if your marked as an advance player.

Do all UK books do this?
It seems to me they all do this!

[bigloser]

A lot do
Paddy Power is bad too
and Coral

Lots of others will cut on line limits but will take big bets if you phone in. eg Stan James, Will Hill, Boyles.

[peterneb]

Originally Posted by Bill Dozer

Peterneb,

Got your latest email on this... Have you been able to get a notorized statement? Hopefully this is the last hoop you have to jump through.

We will process the request, but I doubt that we have any chance to get back our money. As soon we have any update, we will contact with you.

[bigboydan]

Originally Posted by Scorpion

Do all UK books do this?
It seems to me they all do this!

Most definitely pretty much all of them do sir.

As Bigloser stated above already PaddyPower and Coral are bad about it. However, the ones that stick out to me the most are 10Bet and BWIN. Now those two books are just brutal when it comes to these types of things.

[20Four7]

Bowmans (as of 9 am today) decided my max limit for hockey, hoops football is $10US and my boxing limit is $5. I requested a withdrawal for my balance as I'm sure I"m not going to be betting there anymore. Funny at 4 am my limits were still $500 (they cut them to that in December) and I had to wait for the Austrian hockey bets to clear before making the withdrawal.