[cristianbet]

Hello team SBR and members of SBR Forum.

My name is Cristian, I am a member of expekt.com.

Yesterday evening, I placed 5 bets on the soccer match: Portsmouth - Manchester United over/under 2.5 bets. 4 bets with 100 EUR stake and 1 bet with 96.34 EUR stake. All on the odds of 2.30 for under 2.5 goals.
Portsmouth - Manchester United match started at 21:45 (GMT +2) and my bets were placed at half-time (22:29-22:31 GMT+2) when the score was 0-1 for Manchester United. These are not late bets!
The lines were not erroneous, there was a goal scored in the match and was half-time the lines for under 2.5 goals were between 1.90-2.30 on more than 5 sportsbooks. And not only that the lines were not erroneous but after the start of the second half, Portsmouth managed to score in '55 goal no. 2 for 1-1. At this point, my bets were still pending. At this point, the average odds for under 2.5 goals were 1.40.
The match went on but no goals were scored next. In the last minutes of the match both Manchester United and Portsmouth had several scoring occasions, both managed to received a red card, a few yellow cards, but for my hopes, no penalty was given and no more goals were scored.
After the game finished, Expekt.com have not validated my bets and at 03:14 last night, they have cancelled all my bets with the result... "cancelled".

I contacted them civilised on e-mail and live support and they answer only when I contacted them on live support. Their answer was that they had techincal problems with the live betting and all bets placed after 21:10 were to be declared void.
They also quoted the following article:

4.3.8

(8) We further reserve the right to cancel bets even subsequently if any such bet was won by the customer as a result of a technical fault or error, inclusive of but not limited to an error or fault in transmission. In any such case, the stake of the bet or game shall be re-credited to the player’s account. Nevertheless we reserve the right to hold a customer liable for any damage caused to or suffered by us as a result of such customer knowingly taking advantage of a technical or administrative error when making and/or receiving payments.

They said this is the final decision.


I ask Mr. Bill Dozer and the rest of SBR team to help me in this problem and to get the winnings that I deserve.




Best Regards,

Cristian

[cristianbet]

I did made screenshots and prints of my account if anyone is willing and can help , please let me know

[Lucas]

that is really very stupid approach by expekt
i hope sbr helps, expekt tries for better rating i think
my advice is to edit your name and nr. of account, i think there is no need to tell it to the whole world

[cristianbet]

edited.
thanks.

yes, this is very dissapointing as I'm an active member of Expekt from nov 2006.

[Lucas]

it is true that they have the worst servers i have ever seen
do not be angry, take a beer
if the story is true and you really have the screenshots, i hope expekt will pay it with SBR mediation

[cristianbet]

i wonder what was the correct line if that was an error. it was half time and it was 0-1 and we are talking about a Premiership match with Man Utd.

if 2.3 is wrong, im just curious what is the correct line. And I'm more than glad to receive my money on the correct line.

[cristianbet]

After I contacted them, they said they had technical problems with the site and all the bets (winners and losers) were canceled and declared void.
I feel I've been scammed.

Please if you have losing bets and they haven't been canceled, post here and start defending yourself. They gone too far with this fraud method.

Thank you.

[cristianbet]

1. bets placed at regular time



2. 20 minutes left of the match, bets not canceled contrary to their response saying they canceled before ending.
results are updated instantly and matches are removed from the live-betting list after game finish



3. after all matches finish, bets are still pending with the result updated



4. next day this is how the bets looks like



5. this is how their mails notification looks like. at 5:00 GMT+2 they sent notifications that they canceled my bets.



edited: to show the clock and make an opinion how things evaluated during the game

[LGBoots]

Odds look about right to me

Expekt have no valid reasons (IMO) for not paying you. Shame on them if they don't

[cristianbet]

You can check the clock and make an opinion how things evaluated during the game,
if they had so much problems with their site how come after and after every time a match was finished, they removed it from the live section?
How can the system accept bets when they are experiencing technical problems? How can I place bets on the betting section if the board is suspended?
It should alert me of the problem and eventually ask me to try again later.
How come they could update the score on live betting section? And also the bets were updated with the result after the game finished.

And very important, I was also checking Reading - Chelsea match very often and the match was updated all the time with new lines. I'm sad I did not took a screenshot to that also, but never thought they will do something like this.
That's why, now, I seek on all sports-betting forums for people that did place a bet on one of those matches and I am sure I will find someone that placed a bet on this match or Chelsea match or Sevilla's or Arsenal's matches.
and I will investigate if they indeed void everyones losing bets in these matches.


I, very much, don't like to act like this and hoped from them to resolve my issue like gentlemen but, now, they don't even bother responding to my e-mails.

Their last response:

Dear Mr Neacsu,

Please notice that this match started 21.00 U.K time.

Should you have any other questions, please, do not hesitate to contact us.

Kind regards

Mats Lundgren
Customer Service Representative
Poker, Casino, Sportsbook, Bingo, Games
Expekt.com Ltd

which is a very big lie or lack of taking my matter seriously.

Portsmouth - Manchester United started at 19:45 U.K. Time

Sorry for my poor english.

[cristianbet]

Please...

I did found something.

I found someone who bet at the same time (well 2 minutes later than me) on Moya - Djokovic, and he lost his bet on Djokovic,

They validate his bet as lost, of course :|

[Jamie_UK]

I have used Expekt, they are shit, but surely the point here is that your bets were not validated, so in effect all you did was request a bet that was never actually placed or accepted, so I dont really see how you can get paid? Your only real complaint is the software screwed up and your bets were never accepted, but they have TC's to get around this so I dont think you have a leg to stand on really.

[cristianbet]

have you checked one of my screenshots,

how can you say the bets were never accepted??

@spike, i will show you screenshots,
will you validate my bets then ?

[Jamie_UK]

They were accepting bets. The games were on live betting page and it was possible to bet (you received confirmation too) but it was without refresh for long time and so a lot of wrong lines that night...

ohhhhh OK, so OP were they out of line compared to Betfair? I just cant see why you would want to place these bets with expekt unless you were getting value over the exchange prices?

[cristianbet]

I did not check the lines at Betfair, I have money at expekt.com so I bet where I have money

[cristianbet]

Of course I cann´t validate your bets. But if you make clear that you bet correct line then there´s a chance that someone could help you to get the money. Without that you have no chance I guess...

I bet on 2.30 odds for under 2.5 goals before two minutes of 1st half ending in Portsmouth - Man Utd match.
What program does it tell you which line is the correct one?
There are many sportsbooks that offer a lot of matches and sometimes their odds vary so much you can win by arbitrage.

If this would make an excuse that would make all the sportsbooks to have freedom canceling their bets at their own discretion.

There is no program to tell you what is the perfect line!

If it was 23.0 odds, that would have obviously made it a wrong line and of course no respectful Sportsbook would have paid that.

But Expekt.com which is supposed to be a respectful and trustable Sportsbook doesn't even pay at the correct line. Instead, they try to motivate themselfs using an excuse about their technical system, which does not even grant them the right to void winning bets 6h later after result.

And how about showing me some losing bets that actually have been voided by the great Expekt.

Well, there aren't any, only winning bets are voided here!

I get it . it is my fault I didn't check Betfair or bet on the lowest odds I could find.
It is my fault?

Maybe my only mistake was that I bet too much for this poor bookie to be able to pay.

[cristianbet]

They are the fraud and their scheme is as following.
They leave some odds a little higher and if a lot of people bet on that line, which is very possible to happen, they wait!
They wait even after full time.
For a few hours they have time to check which matches have a big amount of winning bets and ta da, they cancel all winning bets on the pretext they had a system problem with their live betting.

Smart huh?

[steelerfan]

live betting sucks for these type of reasons. don't think i'll be doing any of it anytime soon!

[experte007]

live betting sucks for these type of reasons. don't think i'll be doing any of it anytime soon!

I wouldn't say that. You don't come across problems like that @ Betfair as far as I know. Also Betfair are more co-operative than expekt at least they were in the past. Hope it doesn't change anytime soon.

[cristianbet]

bla bla bla... I don't pay customers because i just can

You be the one to prove I bet on an incorrect line !!

I placed my bets and All bets are subject to acceptance by EXPEKT.COM and will be confirmed to the customer at the time the bet is made.

Of course I am pissed off when I get scammed and I will do anything I can to expose your scamming scheme

(1) As our Customer you declare that: - You do not know or are not aware of the outcome of the event when placing the respective bet.

How could I know the result of the outcome when I place an under 2.5 goals FT at 2 minutes before HT

(2) The live betting schedule can be amended at any time due to changes in transmission plans by broadcasters.

The live betting was perfectly fine and the technicians removes the HT betting after HT, updated the score in live betting, updated results in pending bets, removed the match from list after game finished.
what more proofs do you need.

(3) Should a bet be placed at an incorrect price due to delayed ‘Live’ coverage of an event and where a team has gained a significant advantage, bets will be voided.

My bets were placed very correct and no team has gained any advantage until '55

(4) Where we have reason to believe that a bet has been placed after the outcome of an event is known (even if it is known just to the person placing the bet) we reserve the right to void the bet.

Irrelevant. I placed under 2.5 goals FT at 0-1 '45 '47 '48 , I couldn't knew the outcome.

(5) We reserve the right to suspend betting during an event due to failed transmission or other technical related issues or if we suspect fraud.

You suspended and also unsuspended. You updated lines, scores, removed matches after finish. You have absolutely no proof your system was broke at that time and you have absolutely no losing bets voided, only winners.

And the ToS points move on. You have no rule in your ToS saying that you can void bets after finish.

This is just pure scamming and I'm surprised a top bookie like yours resorts to such measures.

You say I don't have proof that I bet on an incorrect line.
But can you prove the contrary?
No you can't

Is 1.00 the correct line?
Ok, say the correct line you think it is and pay my bets on that line.

I rest my case

[cristianbet]

still scam

[cristianbet]

Any updates? So are they going to pay you? If not, are you going to close your account? You should, if they don't.

they did not pay a dime, i told them to close my account but I still receive stupid offers from them to put money in

expekt is a nordic swindler

[cristianbet]

this has been forgotten, expekt grew in rating, is now rated a B sportbook

what a joke!

[irazvan]

All I can say is: Don't play live betting here!

Correctly placed live bet canceled after result:

live! Slip created Sun 08-06-08 22:06 (cancelled)

stake: 275.00 EUR
win 605.00 EUR
date event type bet result odds
Sun 08-06-08 20:45 Germany - Poland (Corners & Cards)
Total corners Euro 2008 - Matches under 7.5 under 7.5 (2-0) 2.20

Funny is I have other bets on over under 7.5 corners and they were validated, but this one was canceled.

When questioning the customer support, I received the following answer:

Dear customer,

Thank you for your e-mail.

The reason why we have cancelled this bet is because you have done an late live bet on this event, you betted after the closing time on this, therefore have we cancelled your bet.

Should you have any other questions, please, do not hesitate to contact us

Best Regards,
Lasse Le Saux

This bet was a live bet like many others I betted tonight.

How could I betted after the closing time on this?

Dear customer,

Thank you for your e-mail.

The bet where still open after the closing time, and therefore your bet have been cancelled because of this.

We can't not reverse your bet and pay out the correct winnings to you.

Should you have any other questions, please, do not hesitate to contact us

Best Regards,
Lasse Le Saux

B+ Rating? Be serious!
They even don't bring arguments on their bet canceling decisions
scums

[bigboydan]

If you feel you need some assistance with this issue. Please feel free to fill out a complaint form and one of us will inquire to them on your behalf.

[DIF]

expekt are idiots.

dont use them anymore.

[DIF]

thats a big scam. unfortently they are not alone in this business.