[cristianbet]

Hello team SBR and members of SBR Forum.

My name is Cristian, I am a member of expekt.com.

Yesterday evening, I placed 5 bets on the soccer match: Portsmouth - Manchester United over/under 2.5 bets. 4 bets with 100 EUR stake and 1 bet with 96.34 EUR stake. All on the odds of 2.30 for under 2.5 goals.
Portsmouth - Manchester United match started at 21:45 (GMT +2) and my bets were placed at half-time (22:29-22:31 GMT+2) when the score was 0-1 for Manchester United. These are not late bets!
The lines were not erroneous, there was a goal scored in the match and was half-time the lines for under 2.5 goals were between 1.90-2.30 on more than 5 sportsbooks. And not only that the lines were not erroneous but after the start of the second half, Portsmouth managed to score in '55 goal no. 2 for 1-1. At this point, my bets were still pending. At this point, the average odds for under 2.5 goals were 1.40.
The match went on but no goals were scored next. In the last minutes of the match both Manchester United and Portsmouth had several scoring occasions, both managed to received a red card, a few yellow cards, but for my hopes, no penalty was given and no more goals were scored.
After the game finished, Expekt.com have not validated my bets and at 03:14 last night, they have cancelled all my bets with the result... "cancelled".

I contacted them civilised on e-mail and live support and they answer only when I contacted them on live support. Their answer was that they had techincal problems with the live betting and all bets placed after 21:10 were to be declared void.
They also quoted the following article:

4.3.8

(8) We further reserve the right to cancel bets even subsequently if any such bet was won by the customer as a result of a technical fault or error, inclusive of but not limited to an error or fault in transmission. In any such case, the stake of the bet or game shall be re-credited to the player’s account. Nevertheless we reserve the right to hold a customer liable for any damage caused to or suffered by us as a result of such customer knowingly taking advantage of a technical or administrative error when making and/or receiving payments.

They said this is the final decision.


I ask Mr. Bill Dozer and the rest of SBR team to help me in this problem and to get the winnings that I deserve.




Best Regards,

Cristian

[cristianbet]

I did made screenshots and prints of my account if anyone is willing and can help , please let me know

[Lucas]

that is really very stupid approach by expekt
i hope sbr helps, expekt tries for better rating i think
my advice is to edit your name and nr. of account, i think there is no need to tell it to the whole world

[cristianbet]

edited.
thanks.

yes, this is very dissapointing as I'm an active member of Expekt from nov 2006.

[Lucas]

it is true that they have the worst servers i have ever seen
do not be angry, take a beer
if the story is true and you really have the screenshots, i hope expekt will pay it with SBR mediation

[cristianbet]

i wonder what was the correct line if that was an error. it was half time and it was 0-1 and we are talking about a Premiership match with Man Utd.

if 2.3 is wrong, im just curious what is the correct line. And I'm more than glad to receive my money on the correct line.

[cristianbet]

After I contacted them, they said they had technical problems with the site and all the bets (winners and losers) were canceled and declared void.
I feel I've been scammed.

Please if you have losing bets and they haven't been canceled, post here and start defending yourself. They gone too far with this fraud method.

Thank you.

[cristianbet]

http://img178.imageshack.us/my.php?i...ulartgy9. jpg

1. bets placed at regular time

http://img178.imageshack.us/my.php?i...nceleyr9. jpg

2. 20 minutes left of the match, bets not canceled contrary to their response saying they canceled before ending.
results are updated instantly and matches are removed from the live-betting list after game finish

http://img249.imageshack.us/my.php?i...esultem2. jpg

3. after all matches finish, bets are still pending with the result updated

http://img178.imageshack.us/my.php?i...anceledmc2.jpg

4. next day this is how the bets looks like

http://img444.imageshack.us/my.php?i...laterxa3. jpg

5. this is how their mails notification looks like. at 5:00 GMT+2 they sent notifications that they canceled my bets.



edited: to show the clock and make an opinion how things evaluated during the game

[LGBoots]

Odds look about right to me

Expekt have no valid reasons (IMO) for not paying you. Shame on them if they don't

[cristianbet]

You can check the clock and make an opinion how things evaluated during the game,
if they had so much problems with their site how come after and after every time a match was finished, they removed it from the live section?
How can the system accept bets when they are experiencing technical problems? How can I place bets on the betting section if the board is suspended?
It should alert me of the problem and eventually ask me to try again later.
How come they could update the score on live betting section? And also the bets were updated with the result after the game finished.

And very important, I was also checking Reading - Chelsea match very often and the match was updated all the time with new lines. I'm sad I did not took a screenshot to that also, but never thought they will do something like this.
That's why, now, I seek on all sports-betting forums for people that did place a bet on one of those matches and I am sure I will find someone that placed a bet on this match or Chelsea match or Sevilla's or Arsenal's matches.
and I will investigate if they indeed void everyones losing bets in these matches.


I, very much, don't like to act like this and hoped from them to resolve my issue like gentlemen but, now, they don't even bother responding to my e-mails.

Their last response:

Dear Mr Neacsu,

Please notice that this match started 21.00 U.K time.

Should you have any other questions, please, do not hesitate to contact us.

Kind regards

Mats Lundgren
Customer Service Representative
Poker, Casino, Sportsbook, Bingo, Games
Expekt.com Ltd

which is a very big lie or lack of taking my matter seriously.

Portsmouth - Manchester United started at 19:45 U.K. Time

Sorry for my poor english.

[Spike Spiegel]

Originally Posted by cristianbet

And very important, I was also checking Reading - Chelsea match very often and the match was updated all the time with new lines. I'm sad I did not took a screenshot to that also, but never thought they will do something like this.

That´s not true. I was betting with them that night and all soccer games were down or with wrong odds sooner or later (what they later explained as technical problem) including Reading - Chelsae.

What you should do in my opinion is following - try to find what was the price of other bookies at the time you bet. Key is if you bet wrong line or not imho. A bet on correct line should not be cancelled but if it was wrong (due to technical problems) then cancelation would look logical to me.

[cristianbet]

Please...

I did found something.

I found someone who bet at the same time (well 2 minutes later than me) on Moya - Djokovic, and he lost his bet on Djokovic,

They validate his bet as lost, of course :|

[Spike Spiegel]

Originally Posted by cristianbet

Please...

I did found something.

I found someone who bet at the same time (well 2 minutes later than me) on Moya - Djokovic, and he lost his bet on Djokovic,

They validate his bet as lost, of course :|

Sounds a bit strange as I don´t remember that they would be offering something else than couple of soccer games that time... Any screenshot or something like that?

[Jamie_UK]

I have used Expekt, they are shit, but surely the point here is that your bets were not validated, so in effect all you did was request a bet that was never actually placed or accepted, so I dont really see how you can get paid? Your only real complaint is the software screwed up and your bets were never accepted, but they have TC's to get around this so I dont think you have a leg to stand on really.

[Spike Spiegel]

Originally Posted by Jamie_UK

I have used Expekt, they are shit, but surely the point here is that your bets were not validated, so in effect all you did was request a bet that was never actually placed or accepted, so I dont really see how you can get paid? Your only real complaint is the software screwed up and your bets were never accepted, but they have TC's to get around this so I dont think you have a leg to stand on really.

They were accepting bets. The games were on live betting page and it was possible to bet (you received confirmation too) but it was without refresh for long time and so a lot of wrong lines that night...

[cristianbet]

have you checked one of my screenshots,

how can you say the bets were never accepted??

@spike, i will show you screenshots,
will you validate my bets then ?