[annina]

I won some $$ at theprick (sponsored by Betmania) and i rolled over and over
Today I asked for Neteller payout: $320
every payout not possible from website, only by chat or email!!! (ranked B ???)
Ok.. I chatted: Francisco told me I can make withdraw, but only $200 (they game me Christmas free play???)
Ok, better $200 than nothing
Francisco told me $20 tax for payout (200-20=180, not 220-20=200)
OK, better $180 than nothing
Finally, Francisco told me about 5 weeks needed!!! Usually for neteller i wait 0.5/1 day!!!
francisco told me: too many requests for neteller and moneybookers payouts

[BigDaddy]

if you won prick money

you can win as much as you want.

200 is bullshit if that was from beat the prick money

contact a manager at mania

fred,richard

[BigDaddy]

i guess the biggest issue would be 5 weeks for a payout?

WTF!

hello what is going on with this book?

[katstale]

Ewallet withdrawals have always been a little problematic with the Phoenix group. For them to ever gt to that next level they will need to get this stuff worked out.

I know its not feasible for everyone, but looking for transfer options or checks makes some sense in this spot.

[annina]

[quote=katstale;3120720]Ewallet withdrawals have always been a little problematic with the Phoenix group. quote]

So not B rating....

[Santo]

I put in for a Moneybookers withdrawal Sunday, received it Wednesday.

[wisky]

that is insane !

[BET THE HOOK]

Have you contacted Richard?

[BET THE HOOK]

Surely Richard doesnt know about this

[annina]

How can I contact Richard

[annina]

[COLOR=#000000 !important]How can I contact Richard?[/color]

[annina]

I chatted.... this

Paula: Welcome, how may I assist you?
annina: Hi Paula...
annina: ... is there Richard? Or other manager?
annina: ?????
Paula: HI Anna
Paula: RIchard is not here
Paula: so what do you want right now?
Paula: Tell me what can I do for you and I will try to do my best
annina: I want know when my payout (possible $300) will be!!!
Paula: When did you make the request?
annina: yesterday.
Paula: If you make the request between 9am and 1 pm eastern time the re is a possibility of it been processed same day
Paula: otherwise it will be process on Monday
annina: about 6am
Paula: ok, so let me check
annina: i'll wait
Paula: what method did you request?
annina: neteller
Paula: The request is still pending
Paula: it is a Neteller
Paula: and the max amount you can request is $200
annina: usually neteller no max $$
Paula: Anna, first, payouts can take form 24 to 48 hours to be process
Paula: and we are talking business days
annina: why max $200?
Paula: because you received a christmas promo that had a maximum payout of $200
annina: but I had other $$ in my account!!!


finally Paula told me: monday $300 (not $180) in my Neteller account: .... i hope so

[Bill Dozer]

Annina,
It sounds like BP might be confused with all the promo money in your account. If you always had enough of your own $ (BTP winnings) to cover the bets, you should be paid it all.

[robmpink]

long time

[annina]

Tuesday... no $$ in my account

[annina]

Last chat...


Please wait for a site operator to respond.
You are now chatting with 'Kathy'
Kathy: Welcome, how may I assist you?
annina: Hi kathy
Kathy: Hi Anna
annina: Is there Richard or other manager?
Kathy: I am sorry Anna, no managers at the moment in the office, you can reach Richard at richard@betphoenix.com
annina: No problem, 06/02 I chatted with Paula
annina: I asked for a payout
annina: Paula: Welcome, how may I assist you? annina: Hi Paula... annina: ... is there Richard? Or other manager? annina: ????? Paula: HI Anna Paula: RIchard is not here Paula: so what do you want right now? Paula: Tell me what can I do for you and I will try to do my best annina: I want know when my payout (possible $300) will be!!! Paula: When did you make the request? annina: yesterday. Paula: If you make the request between 9am and 1 pm eastern time the re is a possibility of it been processed same day Paula: otherwise it will be process on Monday annina: about 6am Paula: ok, so let me check annina: i'll wait Paula: what method did you request? annina: neteller Paula: The request is still pending Paula: it is a Neteller Paula: and the max amount you can request is $200 annina: usually neteller no max $$ Paula: Anna, first, payouts can take form 24 to 48 hours to be process Paula: and we are talking business days annina: why max $200? Paula: because you received a christmas promo that had a maximum payout of $200 annina: but I had other $$ in my account!!! finally Paula told me: monday $300 (not $180) in my Neteller account: .... i hope so
annina: Now is tuesday
annina: no $$ in my Neteller account
annina: and BetMania $$ available always 300.3
Kathy: ok Anna, let me check on that with the accounting department, please allow me a few minutes
annina: 300.20
Kathy: Ok Anna, your withdrawal request is pending at the accounting department for $270 (there is a $30 fee on the Neteller withdrawals)
Kathy: we have had experienced a small delay on the transactions due to the amount of requests received
Kathy: however, they are informing me from the accounting department that all transactions should be completed this week
Kathy: most likely between tomorrow and Thursday
annina: fee from 20 to 30?
Kathy: It has always been $30 fee for amounts up to $2500
annina: Paula (and Francisco) told me 30
annina: and paula told me $300 payout!!!
annina: Paula (and Francisco) told me 20!!!!!
Kathy: please allow me one moment to check with accounting
Kathy: do you have the transcripts for those chats?
annina: All this chat will be on Sportsbookreviw
annina: Unfortunately I've not
Kathy: no problem Anna, I am trying to get the history for your chats, but it seems that you are using a different computer, let me talk to accounting one more time
annina: I'm working (!!!!) so I'm using differnt computer
annina: Francisco 05/03
annina: Francisco 05/02
annina: Paula 06/02
Kathy: thanks!
annina: But no problem... 270? Ok $270
annina: but I want get out from BetMania!!!
Kathy: Ok Anna, I just got the authorization to charge you $20 instead of $30
annina: tx, when?
Kathy: so they will change the withdrawal amount from $270 to $280
annina: whwn?
annina: when?
Kathy: all Netellers should be completed this week
Kathy: most likely between tomorrow and Thursday

annina: I'll wait
Kathy: we appreciate your patience!
Kathy: Is there anything else that I can assist you with?
annina: Be sure, SBR will control
Kathy: just one more thing Anna, could you please confirm your Neteller account number?
annina: sure
annina: XXXXXXXXXXXX
Kathy: thank you very much!
annina: bye
Kathy: have a great day!

[annina]

Friday.... $300 again in my account, not transferred to Neteller!!!!

[MBENZ]

It sounds like the same operators take calls for this place and Phoenix,never played at this one but I can say it gets frustrating when you go from one operator to another in there.

[annina]

My last chat with Betmania...

ALEX (operator) : let me check with accounting please old
ALEX: accounting reports that today we should received the funds in the Neteller account, and we will be processing all Neteller pay outs we have panding. Hopefully by today you will be receiving the funds in your Neteller account


Hopefully???? A Bookmaker rated B??????

[BigDaddy]

you still haven't been paid?


unreal


i would stay far away from the phoenix family of books at this current time.

[THEGREAT30]

5 weeks for neteller is a crime

[juuso]

Are they not offering a free or cheap ** or ** to compensate their slow ewallet processing?

[annina]

Oh yes... they are offering $30 payout fee, instead than $20!!!!!
UNREAL

[annina]

Friday gone....
.... and no $$ !!!!!

[MBENZ]

Originally Posted by annina

Oh yes... they are offering $30 payout fee, instead than $20!!!!!
UNREAL

I had trouble with a check that never came,it was a postal error and they gave me a free **.Sounds like they should be doing the same for you,just keep hounding the shit out of them,sooner or later they will pay you just to get rid of you.I zeroed out at Phoenix and I will have to see some dramatic changes before I consider reloading there.

[HedgeHog]

Mania promised me a check by Monday at the latest, but I can't get a control # from them. Doubt it'll arrive on time, but I'll post when I get it.

[annina]

Last news, after new chat (new operator.... sic)


annina: ALEX: accounting reports that today we should received the funds in the Neteller account, and we will be processing all Neteller pay outs we have panding. Hopefully by today you will be receiving the funds in your Neteller account
annina: again nothing
annina: I'm tired
Sylvia: I understand Anna
Sylvia: ok Anna
annina: OK?????
annina: what OK?
Sylvia: I am checking your payout
Sylvia: one moment please, OK??
annina: ok
annina: ok
annina: ?????
Sylvia: you will be receiving 280
Sylvia: since there is a 20 fee
Sylvia: ok?
annina: OK, but WHEN????
Sylvia: check your account in the next 3 hours
annina: OK I'll check
Sylvia: ok
annina: bye
Sylvia: bye


Only 3 hours???? WOW!!!

[BigDaddy]

i hope you get paid anna and then get out of this book.

[annina]

WOW!!!
Logging in Betmania ... "Wagering has been suspended. Please contact us for more information"

But in my email....
"Dear XXXX YYYY,

BETPHOENIX.COM has sent 280.00 USD to you, and is currently in your NETELLER account.

Thank You"

!!!!!!! WOW WOW WOW WOW WOW WOW WOW WOW WOW

For me now BP family is out!!!!

[wisky]

Glad you got paid.

[HedgeHog]

Got my $2000 check from Mania yesterday. Just a day later than they said.

[Patrick McIrish]

B rating is ridiculous, no other way to say it! Too many requests? How dare players ask for their money!!