[BrianLaverty]

I've been one of the biggest supporters of this book for the last 6 months but there have some subtle moves that have been making me feel very uncomfortable the last couple of weeks... and then this happens Sunday night..

Im playing blackjack and get an AJ.... nice... so then next hand I get blackjack again, this time with AQ, but my account never gets credited and they take the risked money out of my account.



So I'm on the phone and live chat with them for a total of about 3 hours on Tuesday trying to get this straightened out. Well, I eventually get them to send me the full hand history for my live blackjack play on Sunday Night:

http://www.2shared.com/file/10814910...af/p10938.html


It shows that I did get credited for the AJ blackjack, but never got credited for the AQ blackjack and was proof that I'm right. So finally, Carlos (casino manager) comes to the conclusion that I am right and that he just has to send a message to the tech support people in Singapore as is required by the company. He says that he will credit my account 112.50, and a little extra for the inconvenience and patience that I showed. He says that he will credit my account on Wednesday once he hears back from the support team.

So then yesterday comes and its the same thing. I call, and he says the people in Singapore gave him the wrong answer and to give him until today. I alos had a very interesting chat with Jeff Robinson yesterday and I will post that in the next post.

So onto today, I call twice this morning and Carlos isn't there. FInally, Carlos calls me around 12:30 EST and leaves a voicemail. I get back to him and he tells me that the tech support people in Singapore said that the documents are right and i never risked or played that hand. I said WTF, how can that be when I have a damn screenshot that shows otherwise. After arguing on the phone for 10 minutes, it gets nowhere and it ends up with Carlos calling me a cheater. He basically said that I photoshopped the picture and that the documents are always right. For one thing, I have no idea how to photoshop and I'm pretty sure you couldn't make it look that perfect even if you were an expert at it.

This is an email he sent to Jeff Robinson about it:

Brian, I got this email forward from the casino manager carlos, I suggest you get in touch with carlos about this email we got from our casino host. carlos@betphoenix.com
Thanks,
Jeff R

The backend clearly shows no record of him placing $45 on game 068DQN.


I believe the attached screenshot belongs to game 067DQN, not the game 068DQN he claimed.

The Game Id of 067DQN (which you did spot out), and Net Win of previous game 066DQN ($20+$20=$40) do betray him.



So chances are he cleverly performed following steps:



Step 1. After placing $45 on 067DQN, right before the cards were dealt, he captured the screen. (blank with no card).

Step 2. He chickened out the next game (068DQN), which later he found out that was also a Blackjack hand.

He regretted that, so he captured the video screen, and photoshopped it with the previous 067DQN screen.










Not a good sign that they are willing to go to this length over a measly 112 dollars. I am very offended with the whole situation and can't believe Ive actually got cheated over 100 dollars. This is a joke of a company and I think all the posts out there are more then likely legit and warranted. I am done with BetPhoenix, and hope I can get that money so I can cash out.

[BrianLaverty]

And here's a very wtf chat that I had with Jeff Robinson. He threatens to close my account:


info: Please wait for a site operator to respond.
info: You are now chatting with 'Alex'
Alex: Hi Brian
Alex: how can I assist you today ?
Brian: can i speak to chris please
Alex: he is off today
Brian: jeff please?
Alex: please hold
info: Please wait while I transfer the chat to 'Jeff'.
info: You are now chatting with 'Jeff'
Jeff: Brian
Jeff: What's going on?
Brian: can you call up Carlos from the casino and ask whats going on with the money they owe me
Jeff: I already took care of that on monday
Brian: ?????
Jeff: I credited 10% of your casino losses
Brian: Im talking about a blackjack that i never got credited for
Jeff: Yes it was
Brian: what?
Jeff: I gave you back the losses on blackjack and everything else you played
Brian: this is different
Jeff: No it's not
Jeff: I'm looking at your account right now
Brian: I never got credited for a blackjack sunday night... it was a software malfunction...
Jeff: I took care of this on monday
Jeff: Brian I did
Brian: ??????
Brian: Im not talking about the losses
Brian: i know i got credited for 10% of my losses.
Jeff: So what are you talking about then?
Jeff: We don't owe you anything
Brian: yes you do
Brian: i dealt with this for 3 hours yesteday
Brian: and the casino manager told me i was right but he had to file a formal complaint
Brian: and that i would get the 112.50 that they owe me because i had an AQ but it never showed upp.
Brian: I have the goddamn screenshot... and the hand history to prove it, that i never got paid for it.
Jeff: I just spoke to carlos, he told me he is waiting for software provider to get back to him
Jeff: Told me to give him time till tomorrow afternoon
Brian: WTF
Jeff: wait
Jeff: hold on brian
Jeff: don't get like that
Jeff: Or else I will close your account for good
Jeff: ok
Jeff: You are the only person that has this problem
Brian: this is ridiculous, jeff
Jeff: No brian you know what
Jeff: your account is closed
Brian: what?
Brian: why?
Jeff: Yeah your account is closed
Brian: why?
Jeff: To many problems with your account
Brian: ??? like what?
Jeff: We are trying to help you
Brian: i didnt get credited for 112.50
Brian: Ask Chris about it, jeff... we talked all day yesterday and he was very understandable
Jeff: And in return you tell me to F off
Jeff: Forget about it
Brian: when did i tell you to f off?
Jeff: I really don't like your attitude brian
Brian: I never said to f off
Jeff: Yes you did
Brian: well i apologize
Jeff: Your account is closed
Brian: and what about the money you guys owe me?
Jeff: I have prove of this chat
Jeff: I will take this to upper management
Brian: yes... so do i.
Brian: i never said f off
Jeff: For now your account is closed till further notice
Brian: i dont get it
Brian: Ask Chris about everything we went through yesterday
Jeff: I already spoke to carlos
Brian: It lasted 3 hours... and then they told me I was right all allong.
Jeff: I don't need to talk to chris
Brian: Carlos and Chris both said that i was extremely patient and they really appreciate it.
Brian: and I was supposed to get a call this morning... which is why i was very agitated case i didnt wanna deal with this all day long again.
Jeff: Well your not patient with me
Jeff: So I really don't appreciate your attitude problems
Jeff: I'm trying to help you out
Jeff: In return you give me problems
Brian: im sorry... and i think i always have been... even with what happened to my bank account from u guys
Brian: i said "wtf".. it wasnt at you, it was at the situation.
Jeff: Yes and I am going to help you on that
Brian: plus... you were telling me that i was wrong.. so i was kind of offended.
Jeff: Yes but I don't accept attitude problems on the chat from nobody
Jeff: Well I was not aware of the situation from yesterday
Jeff: I mean I gave you $135 in cash back from losses
Jeff: And now you come up to me and tell me we still owe you
Brian: yes... i kow you werent. which is why i didnt like being called wrong
Jeff: You know what I mean
Brian: yeah.. i get it... and im sorry.
Brian: its jst been very frustrating.
Jeff: ok
Jeff: Alright your apology is forgiven
Brian: thank you.
Jeff: I will take care of your casino deal with carlos tomorrow
Brian: okay... thanks alot.
Jeff: He told me to remind him tomorrow
Jeff: So soon as I come in tomorrow I will ask him
Jeff: ok
Jeff: Bye for now
Brian: bye

[landers781]

Wow I dont like that chat session one bit. Was getting warm to BP and was even going to make a deposit within the next week...but after seeing this, I am not so sure I want to take a risk. Hopefully richard will come here and clear up the situation

[MichaelC]

Hmmmm....wow on both posts....GL

[acarmelo1]

That Jeff Dude is a DICK, is that the way you treat your customers?

**** BETPHEONIX

[landers781]

You said it Acarmelo. I am picky with my books and BP was starting to win me over as one of main ones I was going to use, but I dont know if I would feel so comfortable anymore. Like I said hopefully richard will clear it up

[MBENZ]

When everybody learns to not listen to these PT Barnums of the offshore world,we will all be in better shape.There is a reason why the major books don't put out bullshit to come join them,they don't need to,word of mouth is their best advertising.How many of these books like Phoenix with their big bonuses and reduced juice have lasted?They live by the creed"there's a sucker born everyday".Fukkin bunch of buy here,pay here used car salesman.

[blix177]

Jeff on PSM

[BrianLaverty]

LMAO



Please wait for a site operator to respond. You are now chatting with 'Diego'
Diego: Hello Brian
Brian: jeff please
Diego: one sec pls
Please wait while I transfer the chat to 'Jeff'.
You are now chatting with 'Jeff'
Jeff: Brian
Jeff: Your account is closed
Brian: why
Jeff: If you have any more questions email phill@betphoenix or fred@betphoenix.com
Brian: id like to know why
Chat session has been terminated by the site operator.
You are not currently in a chat session.

[BrianLaverty]

I just called up and asked for Phil... this is how the conversation went.


me: Why is my account closed.

Phil: You used foul language to the staff.

me: When?

Phil: last week.

me: No i didnt.

Phil: Well, you're not allowed to play here. Bye.


And they hung up.... such a joke...

[durito]

So saying wtf in a chat gets you banned?

[blix177]

BP just earned themselves a $4k withdrawal from me!

[G's pks]

bp overreacted!

[G's pks]

give this guy his money and leave out a fp with a crazy rollover..

[trumpdown]

Interesting thread. This CS rep. must have some major insecurity/power trip goin on. Have they had other "issues" with your account in the past? Are you always asking them for things or having problems? The true nature of all this quite possibly is rooted deeper than first glance.

[BrianLaverty]

yeah... the "problem" is that they charged my bank account twice on a deposit when i wasnt expecting it and caused my account to overdraw as I have an account just for gambling and I put cash in as I deposit. Never got the money back from that, and they just paid the overdraw fees. I spent them the bank account statement info and it showed... but thye didnt give me a refund. Is that a problem? Yes, on there part...

I've also had a ton of freeplays from them... but they offer them to me so i may as well take it. Besides that, can't really think of anything else.

[trumpdown]

Sounds to me then this rep. should be fired on principle alone.

[tltaylor89]

That rep should be fired their is no excuse for that guy you need to email richard@betphoenix.com he is the only one that matters at that shop.Sounds like that guy has forgotten that if no one wagered he would probably be serving drinks to the tourists of Costa Rica .

[betphoenix]

I just got to this item, and info in from our end was delivered by email. Singapore sent me hand history, server records, and screen shots and telling me you are photo shopping the image you copied and pasted with proof that this occurred. I need a day to look at this because they are on the other side of the world, and that I need to determine what they are trying to show me. On the other hand I am not looking for World War III over $100 dollars either. Please give me the grace until tomorrow to go over this item completely.

[Santo]

Are archives not kept of the video feed?

[Stumpage]

"...Jeff: Yes but I don't accept attitude problems on the chat from nobody..."

How long has Tony Montana been working at Phoenix?...

[tomcowley]

The video part is real. The claim is that he shopped his bet from another hand onto that hand.

[icsky3]

Wow....I would be getting a plane ticket to kick that Jeff dudes ass.... He sounds like a women lol...Or appears to be one since I can't here him

[BrianLaverty]

Originally Posted by betphoenix

I just got to this item, and info in from our end was delivered by email. Singapore sent me hand history, server records, and screen shots and telling me you are photo shopping the image you copied and pasted with proof that this occurred. I need a day to look at this because they are on the other side of the world, and that I need to determine what they are trying to show me. On the other hand I am not looking for World War III over $100 dollars either. Please give me the grace until tomorrow to go over this item completely.

this is such a joke. I have never used Photoshop in my life and have no clue how I would even do this.

Its clearly a problem with your software and now you guys are making me look bad....

Also, you never even mentioned anything about my account getting closed for absolutely no reason. I have shown nothing but patience with you guys.. especially getting charged twice for one of my deposits. And this is how you guys pay me?

Finally, you can check my name with any well known book out there.... bookmaker, 5dimes, the greek, bet jamaica, matchbook, beted, etc. and I have never once had a problem with any of them. Never had to even speak to a manager at any of them... I've been on here for 2+ years and at covers for close to 5 and again, never had a thread complaining about a single sportsbook.

Now all of a sudden I'm photoshopping pictures of blackjack so I can win 67.50? Wouldn't I bet the maximum $100 if I was gonna do that?

I am both annoyed and offended that I am getting accused of cheating just because I did the right thing, like I do with every blackjack I get and every wager I make... take a damn screenshot.

Such a joke and you guys show your true colors if I dont get credited and my account doesn't get reopened.

[BrianLaverty]

And I also laugh that I "chickened" out of betting 45 dollars....

I bet a total of $2366.50 on Sunday Night in blackjack

I bet a total of over $4,000 on Monday morning in blackjack.


Hell, I tipped the dealer 20 dollars when I won alot on Sunday night....But yet I'm cheating to get an extra 67.50? No, it doesnt work like that

[tltaylor89]

Personally if that Jeff guy talked to me that way he wouldent have an ass left to be kicked.

[Stumpage]

Based on the chat alone, as someone who has played at Phoenix regularly and is considering redepositing at some point, this episode makes it is very difficult to justify sending money back to this place. I'd always be dreading that I someday have to deal with this absolutely Epic Twat, aka Jeff. Phoenix is not a must-have book, so they have to be much more careful regarding the little things, in my opinion...For example, try to avoid hiring assholes whenever possible.

It's weird; I've read and reread the chat multiple times, and I still can't seem to locate the part where Brian tells him to F*** Off. I'll keep searching.....

[Raven66]

He didn't tell him to F-OFF, he just said WTF!!

WTF can stand for anything....What the Frig.

[tltaylor89]

Originally Posted by Stumpage

Based on the chat alone, as someone who has played at Phoenix regularly and is considering redepositing at some point, this episode makes it is very difficult to justify sending money back to this place. I'd always be dreading that I someday have to deal with this absolutely Epic Twat, aka Jeff. Phoenix is not a must-have book, so they have to be much more careful regarding the little things, in my opinion...For example, try to avoid hiring assholes whenever possible.

It's weird; I've read and reread the chat multiple times, and I still can't seem to locate the part where Brian tells him to F*** Off. I'll keep searching.....

Richard is a class act the rest either are really underpaid or they dont get laid

[Stumpage]

Originally Posted by tltaylor89

Richard is a class act the rest either are really underpaid or they dont get laid

No doubt...I agree completely. Richard goes well above and beyond the call; I'm amazed at some of the shit he puts up with on the Forum to be honest.

But this other guy...Well, I guess you get polar opposites at any workplace.....

[laziie]

Originally Posted by tltaylor89

Richard is a class act the rest either are really underpaid or they dont get laid

agreed!!

[robmpink]

If you take a screenshot of every blackjack you get don't you have back to back screenshots with the cards shown and the game #'s? IF so post the other one. It may better your case in regards to trust.

[tltaylor89]

If he did photo shop these things he must have sent the to TMZ because it looks real to me

[Chuck Sims]

Bet Phoenix is rated B+? Let me guess, they advertise here at SBR.

[robmpink]

Originally Posted by tltaylor89

If he did photo shop these things he must have sent the to TMZ because it looks real to me

I'm sure he is telling the truth but I like to play devils advocate. It is just something small that he passed along, screenshot of every bj. If he got back to back bj then he should have two screenshots of games #'s in a row.