[SBR Lou]

Bet911 stands by decision to retroactively change agreed upon bonus terms



On 1/12, SBR reported that Bet911 (SBR rating C-) declined to process the withdrawal request of a player citing that he had not fulfilled his rollover request. Through discussion with the player and Bet911, SBR discovered that the player wagered "six-packs", or daily perks, in his process of completing rollover. At the time the bonus was accepted from then manager Carl, the wagers were counted as eligible play. Bet911 has conceded that it never updated its website after November 1st when it states that the decision was made to discontinue counting the daily perk wagers toward the initial bonus promotion, but feels within its right to do so as the terms of service grant the sportsbook total control to change any offering without prior notice. Many sportsbooks have such rules in-print, yet the application of the rule in this instance is unfair to the player. SBR has asked Bet911 to reconsider its decision and to honor the agreed upon bonus terms.

[Peep]

Good post SBR, thanks for the update.

Agree with you, not good.

[BigDaddy]

if they don't pay this player i would stay far away from this shit book. hell i would stay far away from them for just trying to pull a stunt like this.

[Toit]

Just pay the guy and add the new rules to the T&C's.
This is bad publicity.

[Dunder]

Just pay the guy and add the new rules to the T&C's.
This is bad publicity.

Surprised they didn´t take the opportunity to save face.

[JoshW]

It amazes me how many sportsbooks don't feel they need to actual post their rules. The put up some T&Cs, maybe change them once a year, and how the manager decides to act, is how they really operate.

I have to say SBR mediation with Justin, Lou, and the rest of us have gone a long way to force regular updating of rules and Terms and Conditions by sportsbooks. But even then, some books just do what they want.

[HedgeHog]

This is why Bet911 will never be an A or B Book. I tried to tell Carl this in his thread, but I guess he ended up getting shafted too.

[SBR Lou]

Bet911 has agreed to pay the player in full.

[BigDaddy]

Bet911 has agreed to pay the player in full.

as they should.

ggod work lou and sbr

[HedgeHog]

Bet911 has agreed to pay the player in full.

Will Carl get paid in full, too?

Seriously, good job in getting the player's complaint resolved.

[dark star]

They are constantly changing their rules.My opinion of these guys has changed big time

[patswin]

Good job sbr

[koan153]

Bet911 has paid up on my complaint and has asked me to comment on the situation,i just would like to say i thank them for honouring the terms and conditions i signed up on and i hope there will be no more issues in the future.

[Toit]

Bet911 has paid up on my complaint and has asked me to comment on the situation.

Or else?

[wisky]

Good to read they paid up

[Donadon]

Bet911 payed me $1500 no fees yesterday by an e-wallet, same day payout. So far, so good

[backo]

Bet911 payed me $1500 no fees yesterday by an e-wallet, same day payout. So far, so good

snap, had a couple of £900 payouts in the last 7 days, both in my moneybookers account within 24 hours of requesting

[Dunderfisk]

Good work SBR. I will tell everyone I meet about this cra.p.

[whatsgood5]

Glad the paid up though