[bergerac]

I would strongly advise anyone thinking of depositing at Sports-1 not to bother.

I have been trying to get a payout from these guys since before Xmas and have been continuously fobbed off with reports of "a pending wire to our account." Nobody can tell me when I will be paid or give me a reason for the delay. Indeed, not only can nobody give me any useful information, the CS reps are also brusque to the point of rudeness.

To exacerbate my concern, I logged on today and found that my limits had been reduced to $100. I presumed this was just because I had been blacklisted for having the temerity to ask for a payout but, upon asking CS, was informed that the house limits had been set to $100 for everyone according to a senior management directive.

So, no payouts, and house limits of $100. Might as well write that cash off then.

[AimingHigh]

What method are you requesting? If it's something like Moneybookers, they could be waiting for deposits to come in. That said, I thought that the whole Phoenix group (Phoenix, Sports-1, Mania, don't know about WagerChief) used the same Moneybookers account, so they should have sufficient funds sitting in their account from deposits to their various books.

As part of the Phoenix group, your funds are safe. Sorry it's taking a while.

[michael777]

my limits at sports-1 are not limited to $100, of course i have always lost there

[Ruifgalmeida]

dont worry you will get your money, as for the limits stick with pinnacle

[Mikelo]

bergerac, what method?

[bergerac]

Moneybookers.

[Thremp]

Same book, same problem with Neteller. Payout has been pending for some time.

Maybe they're just out of money.

[pjesnik24]

they are backed by DSI I believe...

[Thremp]

Is BetPhoenix processing payouts or are they busto? Don't they all share CS. Seems someone is lying since they all process via the same merchant accounts. Book reeks.

[durito]

I got a *********** (4 *1k) requested late last week. requested another today.

[siabdo23]

[raddle_snake]

Moneybookers and Neteller is not a problem right? It will be process immediately and credited in sprtsbook acccount

[nenad]

12x rollover is just bad

[Ruifgalmeida]

they are not bad book, but sometimes are realy ameteurs in some basic suport, i dont believe any money is in trouble they are backed by bet phoenix

[Anacart]

They say at their chat that a wire is finally completed and that the payouts will be processed today maybe tomorrow...

[pjesnik24]

I got my first moneybookers withdrawal from sports-1 few minutes ago

[Anacart]

They already pay me too...

[Thremp]

Maybe I'll harass them soon. Or are you folks all MB?

[pjesnik24]

yes, moneybookers, but this payout was on their "urgent" list because it is 2 weeks old. still have not received the other one...

[bergerac]

I've also received a withdrawal after over 2 weeks of waiting. My limits haven't been reinstated though!

pjesnik24, if you've received a withdrawal and are awaiting another, I wouldn't hold your breath. CS told me that you can only have one withdrawal request pending at any one time so, regardless of the fact that you might have been waiting 2 weeks for it, you can't raise any subsequent ones until it has been processed.

I'd contact them and raise another if I was you (although they'll probably make you wait another week).

Joke book.

[S1 Ali]

Hi bergerac, I am sorry to hear about your payout problem with Sports-1. My name is Ali and as the manager of Sports-1, I would like you to contact me directly at ali@sports-1.com so I can have this resolved ASAP.

[Subtle]

Hi bergerac, I am sorry to hear about your payout problem with Sports-1. My name is Ali and as the manager of Sports-1, I would like you to contact me directly at ali@sports-1.com so I can have this resolved ASAP.

I've sent you an email, as well.

[Thremp]

Can you get your site up and pay me as well?

[S1 Ali]

The site is fully functional now, email me to the address above and I will follow up with you.

All best,

Ali

[Champi]

I still wait for payout from 30 December with MoneyBookers.I talk with April from support,because cashout option is not functional on the site...and still wait.

[S1 Ali]

Good day Champi,
Please send me your PIN number to my email address (ali@sports-1.com) so I can follow it as well.
Best,
Ali

[Champi]

Payment received after quick response from Ali''The Great''

[bergerac]

Wish I could claim to be as satisfied but it appears that I am obliged to leave my money in a book for another 7 days (and another 7 days after that, and another 7 days after that) despite the fact it took 2 weeks to process a withdrawal, the site is constantly crashing, and my limits have been reduced to $100. Oh well.

[S1 Ali]

Sports-1 has a limitation of a max. payout per week of 4000 USD or the equivalent in Euros, or GBP, etc. That been said:

During the past week, Sports-1 Sportsbook experienced a variety of issues related to our Internet server connectivity. Our San Jose, Costa Rica based server facility experienced some unexpected and catastrophic hardware issues that essentially cut off their incoming and outgoing connection to the Internet.

As our way of saying 'thank you' for your patience and understanding during this situation, we will be offering all depositing customers free play bonuses. *

Please contact me (ali@sports-1.com) at any time you have have questions or concerns about anything related to your experience as a Sports-1 client.

Best,
Ali

[Thremp]

I like how you're limiting payouts based on your slowpays.

[martinello]

I sent an e-mail directly to Ali (ali@sports-1.com) and I have to give him full credit for an excellent service, contacting me immediately and only after two days time - my payout request was processed and in my MB - account

Thanks

[martinello]

I wrote directly to Ali - he gave me an outsatnding service , so my payout request eas due in only two days time..

thumps up for ALI

[Thremp]

Apparently Sports-1 policy is that they can only process 1 payout per week, but in their mind here is how a week works:

Day 1: Request Payout
Day 7: Get Paid
Day 14: Able to request new payout
Day 21: Get Paid

Am I the only person that thinks there is something wrong here? Other than the outright lies that their processor needs to have funds wired in, when they use the same processor as the rest of the group?

[yobinad]

I'm thinking on opening an account with Sports-1, do you think is secure?
I heard that they belongs to the phoenix group and i never had problems with betphoenix.

[bergerac]

Yobinad, I'm with Thremp on this one... if you want your cash to be locked away for a prolonged period of time for no apparent reason, go with Sports-1, otherwise look elsewhere.

Martinello, thanks for signing up just to give us that impartial advice