[Big Fundamental]

About 2 months ago I was up quite a bit after a nice little hot streak and requested a payout. Being a 3 year active client of theirs, I expected the lightning fast payouts I'd received in the past.

Long story short, put in 5 requests over a 2 week period and didn't see one dime. Sent numerous e-mails to their CSR department with 0 replies. Even put a complaint form in with SBR and eventually got a response saying they looked into it but Pinnacle could not provide details as to why there was no payment made. SBR said they'd take note.

Now, last week I put in another request for withdrawal after a decent hot streak and it still hasn't been processed. Earlier today I put in my second withdrawal request. I'll update this thread to indicate if/when I get paid.

Anyone else experiencing a downgrade in customer service/slow payouts from this longtime "A+" sports book as of late? Please note that I'm not talking about your experience a while back as I know they've been very stellar. I'm talking about thelast one to two months.

[Dunder]

No problems here.
Got a payment from them at the weekend, almost immediate to Neteller.

Last time I needed to contact their CS (email), they handled promptly.

[UV82]

Very unlike Pinnacle - their payouts are usually done within minutes and if a large amount is requested it may take a few hours... never had issues with them even when withdrawal VERY sums of money.

[20Four7]

customer service is not a pinnacle strong suit. But I've never had a withdrawal issue with them at all. Usually 2 minutes to moneybookers and usually 3 to 4K ......

[betyuda]

Withdrew 10k neteller took 20mins what method did u use?

[Stumpage]

Very strange BigFund. I had several transactions processed within minutes last week, but mind you these were Moneybookers. Also sent a couple of emails which were answered promptly.

I know finding their phone number can be quite a bitch, but maybe call them up and inquire as to what exactly the hell is going on.....Please keep us updated regardless.

[HeeeHAWWWW]

Had 3 or 4k last week, took 10 mins to moneybookers.

[Big Fundamental]

Thanks for the responses guys. I've requested withdrawal via ********** on both occasions. Hopefully that's the issue. I'll try and request another withdrawal via a different method if I don't get this one processed in the next 48 hrs.

Cheers

[Stacocakes]

I have never had a withdrawl issue with Pinnacle either.Might just be ********** having problems right now. I usually withdraw by interbook transfer or bank wire and have never had any problems.
Agree that emailing CS is a pain but they do answer fairly soon

[mihaita666]

pinnacle are the fastest from this point if view...

[Big Fundamental]

Update: Still no payout. Also sent an email and no reply yet (almost 48 hrs).

[twister]

This just seems very unlike Pinnacle.

[Dunder]

Originally Posted by Big Fundamental

Update: Still no payout. Also sent an email and no reply yet (almost 48 hrs).

The only problems I have heard of with Pinny were from people trying to use **********. They also don´t seem to like people who use proxy servers.

[thespeculator]

Originally Posted by Big Fundamental

About 2 months ago I was up quite a bit after a nice little hot streak and requested a payout. Being a 3 year active client of theirs, I expected the lightning fast payouts I'd received in the past.

Long story short, put in 5 requests over a 2 week period and didn't see one dime. Sent numerous e-mails to their CSR department with 0 replies. Even put a complaint form in with SBR and eventually got a response saying they looked into it but Pinnacle could not provide details as to why there was no payment made. SBR said they'd take note.

Now, last week I put in another request for withdrawal after a decent hot streak and it still hasn't been processed. Earlier today I put in my second withdrawal request. I'll update this thread to indicate if/when I get paid.

Anyone else experiencing a downgrade in customer service/slow payouts from this longtime "A+" sports book as of late? Please note that I'm not talking about your experience a while back as I know they've been very stellar. I'm talking about thelast one to two months.

if your payout is quite large they probably don't have the funds in their ********** account, all of these books are like that, since ********** is canadian only , they might not have many depositors since most canadians probably use moneybookers, just ask for another method, i am sure they would let you

[Ruifgalmeida]

48 waithing for a reply, I dont believe it, usaly take a few minutes to get a reply.

[Big Fundamental]

Update: Get the feeling I'm not going to get paid out using **********. Just put in another request for withdrawal of 1 k via wire. I'll post how it goes.

[Big Fundamental]

Update: still haven't seen one damn dime from Pinny. For a supposed A+ sportsbook, i'm starting to get really annoyed. I've been a patron of Pinny's for just about 4 years now and it irks me to get 0 response to e-mails and not get my money. I'm a very, very high volume better, so I slightly feel as if they're not paying me out so I can keep betting and lose everything. I've had enough - put in a withdrawl request via Moneybookers for almost the rest of my account. Signing up for a new bookie if they finally pay me out!

[miektheman]

have you tried calling them? sbr lists their number

[Big Fundamental]

not yet. where is it listed?

[Big Fundamental]

The message Pinny gave me after clicking withdrawal via Moneybookers is "Please allow 30 minutes for withdrawals under 3K USD..." My request was less than that, so I SHOULD be getting paid in the next 20 minutes or so. Yet, I have a disturbing feeling I won't.

[miektheman]

Phone Numbers:
Customer Service: 1-800-439-5197
Local: 011-5999-433-8725

[Big Fundamental]

Thx. Line is busy. I'll try a few more times, then call again tomorrow if no response. Cheers.

[Keith Richard]

I wish I could play at Pinnacle.

[betyuda]

Its very strange. I got a 5k withdraw recently using neteller and it took only 5 mins.

[Mikelo]

I really can't believe what I read in this thread. Pinny is not like this. Are you sure you didn't do anything against their rules?

[betyuda]

Agreed. I ve withdrawn quite a bit recently and the money is in neteller account in about 20-30 mins max

[xartix]

Big Fundamental, have you checked your spam box? Maybe there are responses from Pinnacle. They usually answer in a couple of minutes.

[alka07]

pinny are class bookie never herard problem with them

[UV82]

Pinny not offering 10% sign up bonus ? what happened?

[chano]

there is more to this than what he has told us....................

[Big Fundamental]

Wow, just because you've all had great experiences with Pinny means I'm lying. Why would I take the time to lie? I haven't broken any rules. In fact, I've still been wagering on a daily basis actively with them.

I've been with Pinny since 2006. Yes, that's almost 4 years now, betting on an almost daily basis. From 2006-2008 they were A+ for sure for me with 0 problems. I've only experienced problems in the last 4 months.

So to those who "Can't believe it", can I ask how long you have all been with Pinny??

[durito]

longer than that

[Big Fundamental]

FYI - Tried calling those #'s posted above repeatedly, yet always get the "busy" signal. Will keep trying.

[chano]

[quote=Big Fundamental;2757571]Wow, just because you've all had great experiences with Pinny means I'm lying. Why would I take the time to lie? I haven't broken any rules. In fact, I've still been wagering on a daily basis actively with them.

I've been with Pinny since 2006. Yes, that's almost 4 years now, betting on an almost daily basis. From 2006-2008 they were A+ for sure for me with 0 problems. I've only experienced problems in the last 4 months.

So to those who "Can't believe it", can I ask how long you have all been with Pinny??[/quote]
LONGER THAN THAT.....................

[betyuda]

Any changes to that payout? I m a little curious have they really not returned any of your emails?? I remember they admitted to have problems using Web$, but moneybookers should be fine. But whats really surprising me is the fact that they have not returned a single email to you.