[danyel]

They canceled my valid bet on Stephen Hendry

90938073 07 Dec 18:47 1.00 3rd Frame Winner Hendry S. @ 3.00 300.00 EUR 300.00 EUR cancelled
Bet won, bet voided after Hendry won the frame

Such big shits like GameBookers I have never seen

[Dunder]

Another day, another complaint from a first time poster about a live bet giving no discernible detail.

[danyel]

well excuse me not wasting my time like you all day posting on forums

what details can a bet on frame have ?

I placed my bet during frame 3 , Selby was leading, and several seconds after my bet, he missed.
Hendry won the frame in the end, 2 minutes later

Gamebookers voided my bet after result.

[Dunder]

I guess it really comes down to what "several seconds" means, if you were watching outside the UK your pictures may well have not been live and delayed by "several seconds".

But you will have to excuse me for............... not giving a toss.

[danyel]

get a life!

do you even know how UK Champs is played?

[danyel]

Gamebookers response:

Dear Daniel,

Thank you for contacting us.


Please note that the bet with ID: 90938073 on Hendry S. that you have placed, has been canceled because the bet was placed after the start of the game. Keep in mind that all bets must be made and accepted before the start of the relevant Event. Any bet placed or received after the start of the Event will be void unless the betting offer is clearly intended to be available after the start of the Event (i.e. live betting, outrights).

so my frame betting in-play bet was voided because it was placed before the start of event

omg

[Hareeba!]

Gamebookers and Party Bets are cheats.
They cheated me on a tennis sets bet a few years ago, with an interpretation contrary to their rules.
I took it to IBAS and WON!!
Gamebookers then changed the wording of their rules to justify their cheating interpretation. Party Bets had the same rules.
DON'T BET TENNIS SETS WITH THEM.

[Dunder]

get a life!

do you even know how UK Champs is played?

With a cue?

[danyel]

Well they did it again

90948922 07 Dec 22:42 1.00 12th Frame Winner O'Sullivan @ 1.72 740.00 EUR 740.00 EUR cancelled
Bet placed at 22:37

[Dunder]

Did you even read the message that Gamebookers sent you?

The markets you are trying to bet on are NOT in-play/live markets.

[danyel]

Are you serious ?

I am betting in-play.
Man oh man I lost more than 900 because I covered my bets at betfair

[danyel]

ID CET Odds Bet details [-] EUR [+] EUR Status
90948922 07 Dec 22:42 [single] 1.00 12th Frame Winner O'Sullivan @ 1.72 740.00 EUR 740.00 EUR cancelled
90946206 07 Dec 22:25 [single] 1.75 11th Frame Winner O'Sullivan @ 1.75 43.00 EUR 75.25 EUR won
90945731 07 Dec 21:33 [single] 1.40 10th Frame Winner O'Sullivan @ 1.40 291.00 EUR 407.40 EUR won
90943015 07 Dec 20:29 [single] 4.00 8th Frame Winner Hendry S. @ 4.00 135.00 EUR 0.00 EUR lost
90938073 07 Dec 18:47 [single] 1.00 3rd Frame Winner Hendry S. @ 3.00 300.00 EUR 300.00 EUR cancelled

When I bet small, they paid
When I bet big and won they void,

My bets are perfect valid man, I have broken no rule,


How can this bookmaker have a B rating?

[Toit]

I am betting in-play.
Man oh man I lost more than 900 because I covered my bets at betfair

And you didn't hear a small alarm bell go off when you noticed that the odds on betfair were lower than the odds at gamebookers?

[nitzantal]

arbing is a dangerous game if you dont know what you are doing.

... and by the way Gamebookers is a great book ... very honest book.

[danyel]

It wasn't lower at the time I placed my bet.
1.833 was offered at sportingbet

anyways, this was 5 minutes before the end, time while odds grew up to 2.5+ on Ronnie

[nenad]

have bad expirience wtih gb cashier service pksers.com they charged my CC twice by misteke lol?than refound that money after 10 days without apolgize.scam

[danyel]

arbing is a dangerous game if you dont know what you are doing. ... and by the way Gamebookers is a great book ... very honest book.

Gamebookers is the most poorest book I have ever played with

[Toit]

It wasn't lower at the time I placed my bet.
1.833 was offered at sportingbet

anyways, this was 5 minutes before the end, time while odds grew up to 2.5+ on Ronnie

Were you playing at Gamebookers and laying off to avoid Betfair's Premium Charge?
otherwise it's much safer to just trade on Betfair, although I'm fairly sure you're aware of that...

[Dunder]

Are you serious ?

I am betting in-play.
Man oh man I lost more than 900 because I covered my bets at betfair

The message from Gamebookers says that your first bet was not in-play, albeit from your list of bets it is obviously not the case.

I would have some sympathy for you, if you weren´t such an arse!

Why were you still betting there after the first bet was cancelled?

[Dunder]

Were you playing at Gamebookers and laying off to avoid Betfair's Premium Charge?
otherwise it's much safer to just trade on Betfair, although I'm fairly sure you're aware of that...

Odds of this numpty ever paying Premium Charge?

[cooler]

Beafore you place any bet be more informed about sportbook. Partybet and Gamebookers are same house, they have very good odds on sport,horce racing ..
I never have any problem with them ...

PS. Only I don't like when they call me ..

Sorry for English...

[danyel]

The message from Gamebookers says that your first bet was not in-play, albeit from your list of bets it is obviously not the case. I would have some sympathy for you, if you weren´t such an arse! Why were you still betting there after the first bet was cancelled?

because I'm stupid

[Dunder]

because I'm stupid

OK. I apologise, I have had a rough weekend myself.

The message you have from Gamebookers does say that the bet was not in-play. Meaning that, to be valid it would have to be placed before that start of the frame.

I can see that Gamebookers did have live frame-by-frame betting on this match and assume that your bet was placed from the "Live Betting" section.

As such the response you have from GameBookers is incorrect and you need to highlight that to them.

The only other valid reason they could have for voiding the bet would be "past-posting" i.e. the bet was accepted after Selby missed. If you are sure this is not the case, ask the customer service to refer your case/complaint to the trading desk to double check the details.

[varin18]

this seems a past posting case...

[Betaddict]

this seems a past posting case...

I don't think so. No one would past posting and lay it at betfair

[danyel]

How can we defend against shit books like this ?

[Hareeba!]

How can we defend against shit books like this ?

Quite simple ... do as you have done by publicising what they did to you and as I have done in abandoning them forever

[danyel]

Dear Daniel,


Thank you for contacting Customer Service.


Please note that your bet 12th Frame Winner 07/12/2009 22:30, slip ID 90948922, was placed after the outcome of the event was known and before the odds were changed. Therefore, the bet was voided due to unreal odds.

To check your Betting history, please go to Gamebookers.com and put your log in details. Then click on Betting History and there you have the option to select open or settled bets from the drop down menu.



In case you have any further queries, do not hesitate to contact us back. We are available 24/7 to assist you.


Thank you for choosing us as your online gaming site.


Kindest regards,


Pavlina


Customer Service


Have Fun and Gamble Responsibly.

There you go, it ends to their word against mine, and is nothing I can do about it.

You place a bet in the middle of the frame.
Then, after hoping you win, you wait until the end to see Gamebookers doesn't validated your bet and it voids it

Gamebookers the shittiest bookmaker I ever played with.

Withdrew the rest of my balance!

If this is a B bookmaker , what would a C or D bookmaker do ?

[Santo]

We had one of these in the past. The Betfair forum log often provides a good idea of what time things changed. Your log is CET, Betfair's is GMT.

Let's look at your Hendry v Selby bet, matched at 18:47 (17:47).

Here's the Betfair log:

richieboy44 07 Dec 17:45
1.01 gubbed !!!!




scarecrow 07 Dec 17:45
1.01 gubbage frame 3




Isotonic. 07 Dec 17:46
gwan hendry u legend




SwindonBoy 07 Dec 17:46
8k smashed



Max Cady 07 Dec 17:46
SMASHED




Johnny Fontaine 07 Dec 17:47
4K smashed Swindon get it right.




Sir Denis Eton-Hogg 07 Dec 17:47
that brown was quite a thin one but still a bad miss




scarecrow 07 Dec 17:47
schalke skint again




SwindonBoy 07 Dec 17:47
4.1k actually get it right




Johnny Fontaine 07 Dec 17:48





SwindonBoy 07 Dec 17:48
lol blimey luck




Johnny Fontaine 07 Dec 17:49
When was the money matched ?




SwindonBoy 07 Dec 17:50
1.8 selby looks huge




SwindonBoy 07 Dec 17:50
no idea mate sorry




Max Cady 07 Dec 17:50
just needed to pot a pretty simple brown, not a gimme though




Johnny Fontaine 07 Dec 17:51
1.01 was taken out after the green then ?




Max Cady 07 Dec 17:52
yeah

So it looks like it yo-yo'd, but there was a discernible shift at :46

[Dunder]

We had one of these in the past. The Betfair forum log often provides a good idea of what time things changed. Your log is CET, Betfair's is GMT.

Let's look at your Hendry v Selby bet, matched at 18:47 (17:47).

Here's the Betfair log:



So it looks like it yo-yo'd, but there was a discernible shift at :46

LOL, nice find!
Conclusion, the OP was either unknowingly watching delayed pictures or was taking a shot.

[danyel]

Dear Dunder, what would it take to believe me?

Santos, nevertheless I thank you for the log,
May I ask to help me find one for the 2nd void also ?

Dunder, Those are the times the bets are validated!

My bet was placed earlier than the discernible shift
My bet was at :45
Jeez, My bet was correct, man! I wouldn't make such a case if I was cheating

May I ask Bill, Justin or anyone to please help me?
Gamebookers will not change their decision. They always respond my bets were late bets...

[AimingHigh]

What does the 18:47 stand for in the second column in from the left, if not the time the bet was placed, which I see the pop-up you've highlighted shows as 1?:45 (I'm guessing 18:45, but I'm having trouble being sure the second digit is an 8 not a 6)?

[danyel]

Is the time the bets have been settled.
In this case voided !

[AimingHigh]

Ah! Well that changes things a lot, then.

Another poster here, Teddybreak, had a dispute with Gamebookers over the rules governing a bet placed. It might be worth PMing him to see how he got on as I think he was planning on filing a dispute with the regulators. Here's the relevant thread: In an argument with Gamebookers Headgames' helpful post with the regulators' contact info is towards the end of the thread.

[Santo]

I looked at the second match but there's nothing useful there, I guess the main UK coverage was showing the other table at the time.