[SBR Forum]

Mobibet support claims that a Director is reviewing the cases SBR passed along, which include reports of fund confiscations, irregular betting patterns, bonus violations, allegations of terms changing and being applied retroactively...

http://www.sportsbookreview.com/sbr-...mplaints-6131/

[hristo1971]

@tony cash

I don't think anybody blamed Skrill. I think victims of theft reported to Skrill that scams are using them to perform their fraudulent activities. And this is a normal thing to do, not only in my opinion, but also in Skrill's opinion - see their website for details Tony:

Your co-operation is vital to the successful fight against crime and terrorism.

[Tony Cash]

If Skrill closes their account (Mobibet account) how will all those people get paid?

But this is not seen in betting industry:

16. Use of the bonus is subject to our review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses. This includes any of the following actions but are not limited to:
Low margin betting
Equal betting
Zero risk betting
Hedge betting

Just take a look at this "rules".

Maybe best thing to do is let them play your rollover on whatever they want. If a book posts this rules and expects to attract people, than something is wrong with their brains.

Low margin betting? Are you kidding me?

[gica]

I saw that there are 9 complaints against mobibet , totally 10k . It seems that they have some good bonuses, they can't pay and they stole now money from everybody.
Was ever somebody payed by this mobibet ? (mobiscambet)

[fronescu87]

(...) they can't pay and they stole now money from everybody (...)

Let's not engage in speculations Gica. Maybe they CAN pay but that would be against their newly introduced rule:

Use of the bonus is subject to our review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses. This includes any of the following actions but are not limited to (...)on acceptance of a bonus, the minimum wagering requirements are met and funds are immediately withdrawn(...)

so basically a player who took a bonus and released it is not allowed to withdraw... to be honest I don't understand why they don't simply take out of their website the withdrawal page, so that they avoid any confusion

[SBR Forum]

Mobibet complaints update

[cazamof]

Mobibet theft update

I was informed that they decided to steal my balance of 1100 eur and I have 48h to withdraw my deposit, otherwise they are happy to steal that too! They did not give any particular motive, only invoked 10.16 (introduced of course a few weeks after my registration).

[rakovica]

Same thing is happening to me.

They locked my account for 'iregular betting pattern investigation'.

My balance 2200 € and change.

I opened an account under the old terms I believe, although I do not have screenshots of old terms. I bet almost all on horse racing and a few bets on football. I never bet two different events on the same game, all different games or races. Most of my bets were 50€ and two were a 100 €. Bonus was 200€.

They asked for a picture of me holding my ID, waiting for a friend to come over to take it so I can send it to them and see how this pans out.

But judging by other stories on here ... I've done nothing wrong I don't know what's the problem.

Will SBR take a class action on this? There are many people being wronged by this I think if more people come together we have a better chance of proving them wrong.

[cazamof]

Mobibet irregular stealing pattern: they did not bother so ask me send any documents like they seem to do with other victims.
Another fact: they didn't steal only my sports balance, but also my casino balance, where I managed to win almost 100 eur, giving a try to many of their slots, but without taking any bonus.
Can anyone please explain to me what do these mean: Low margin betting, Equal betting, Zero risk betting, Hedge betting?
Zero risk betting sounds like a paradox, I thought definition of betting is risk. Equal betting must be when you wager the same amount every time? Please correct me if I am wrong.

[dirtdog52658]

Mobibet irregular stealing pattern: they did not bother so ask me send any documents like they seem to do with other victims.
Another fact: they didn't steal only my sports balance, but also my casino balance, where I managed to win almost 100 eur, giving a try to many of their slots, but without taking any bonus.
Can anyone please explain to me what do these mean: Low margin betting, Equal betting, Zero risk betting, Hedge betting?
Zero risk betting sounds like a paradox, I thought definition of betting is risk. Equal betting must be when you wager the same amount every time? Please correct me if I am wrong.

Low margin would be when they are off essentially arbitrage betting. You play team A at -200 but market value dictates that Team B is +210.
Equal betting i'm assuming is betting both sides of a game to complete rollover.
Zero risk betting again only assuming would be playing after a game had started or outcome was known, therefore placing a bet that will either win or be cancelled.
and Hedge betting having a parlay or future that is going to cash big and betting the other side of the last game to guarantee a profit.

[Itsamazing777]

Stop playing no name sites just because they offer bonuses. It's to sucker you in. You all need to stop being greedy and use your own money at a real book.

[cazamof]

Dirtdog52658 - thank you for the information. It is funny because guess what: you can only bet 1 time on a specific event as long as you are using bonus money. Second attempt will be denied, so for example you can't bet on team X winning against Y and then on the same game Under 2,5 goals, your second bet will be automatically rejected. Hence it is physically impossible to bet on both sides of a game - supposing you are idiot and try that the system is smarter and won't let you do that. In any case I have my whole betting history saved so I can prove none of those irregularities has happened. In case I received a meaningful response from them but unfortunately that is not the case, apart from standard messages copy/pasted to all their victims they don't give a shit on communicating to their customers. They steal their money and that's it, 10.16 was designed as a panacea to prove customer is betting irregularly regardless how their actual betting records look like. What is the most disgusting aspect of this story is that it happens now, daylight, people are robbed without any shame, and these rats are untouchable. If they disappeared with everybody's money OK, reactions might be useless, but it happens now and nobody cares. It is like some of these mobibet rats rape an old lady in some open space during some beautiful Sunday afternoon and thousands of people observe and move on but don't intervene. It is the lack of attitude, tolerating this monster rats amongst us, responsible for their well being and proliferation. Our society is sick. Have you seen "Dallas buyers club"? The weak and poor has no chance against the powerful and greedy rat. We must put our efforts together and exterminate the rats if we want our children breathe a cleaner air.

[cazamof]

Stop playing no name sites just because they offer bonuses. It's to sucker you in. You all need to stop being greedy and use your own money at a real book.

I admit I made a mistake trusting these rats. Of course it won't happen again. Thank you for your advise, it was more sarcastic than helpful, as it has already been proven a wrong decision giving these rats a try.
But for now what is your opinion? Don't you think we should do our best to get the rats punished and keep other innocent people away from them? If you get cheated what do you do? Keep it to yourself and hope silently that other people will be cheated too? Or speak out load and share information and try to prevent other people from the same misery?

[Itsamazing777]

You are doing the right thing

[Mexes]

das anyone had problems paying out from mobibet without taking the bonus??

[4-8-15-16-23-42]

das anyone had problems paying out from mobibet without taking the bonus??

Hello,
The results of the investigation are now complete and we are pleased to say that your account has now been reopened and can be used again. We apologize for any inconveniences caused and would like to offer you a 20 Euro Freebet for the inconvenience under the following conditions -
1. The bet is for 1 single bet only
2. Odds 1.01 or higher
3. Any sport or match
4. No turnover required
5. After the bet is placed the winning will be credited to you, the stake returns to us
note the freebet will not show on your account, if you place a bet of 20 Euros the system will then prompt you to use the freebet.
If you have any other questions, don't hesitate to contact us.
Kind regards, and good luck!
Your mobibet Support Team.

[mrka0404]

Hello,

I have same problem like all of you here.I have there about 1500 euros and when I make my first withdrawal they send me a e-mail with point10 and paragraph 16.I think that they are scam sportboook and that they only take all deposit with no pay out.I want to know what can we do now to get our money from that scam.What chance we have against him,I don't even know from what country they are.Can we sue them?

[dirtdog52658]

Check out thread below.

http://www.sportsbookreview.com/forum/sportsbooks-industry/2825126-any-info-odds-matrix.html

[kluka]

I regret all that who I suffered from this site, also they answered me that my account is blocked and is investigated.
I accepted conditions and placed the first bet on February 23
they changed conditions on February 26 or 27. And now they me will be accuse that I placed the first bet for the sum of bonus of means of 120 euro which I placed on February 23. But then were old a condition. Further I did all bets on 50 euro. Why they will be accuse me that I placed bet on February 23 more than 50% of bonus of means if then that day conditions it allowed?
It is clear to all that they accuse us backdating having added new rules. I consider these actions of this sportsbook are very dangerous.
They stole my 296 euro

[manev]

I sent them what they request , but still idont get money just email solved,and solved on second mail,and solved..........they dont have money that is problem nothing else
'Hi Dragan to make a final decision we would Need a Picture of you Holding your Id-card. Can you please submit this photo? '

[actioncip]

You are happy I guess since ar least they gave you some attention requesting papers. I made a withdrawal 1 week ago and they simply ignore it and all the follow up emails. So I did a search online and found this thread. Looks like the number of scammed people is huge but not everybody is reporting here.

[romulus78]

It is amazing how they treat their customers. After completed the wagering requirements I still placed many more bets for 2 weeks or so and then I said to myself lets see if they pay, otherwise what the heck am I doing here. So I requested a small withdrawal, nothing happened for 2 days, then today I tried to log in and surprise, account blocked. Of course they didn't consider I deserve to be announced about that so I have to contact support to ask what is going on. Standard answer:

Your funds have currently been suspended pending an investigation by our security and fraud team into suspected irregular betting patterns contravening our terms and conditions, in particular paragraph 10 subsection 16. This process may take up to 72 hours. If there are no signs of irregular betting then your funds will be released once more, however if there is a material breach of our Terms and Conditions the funds including any winnings from bonuses money may be forfeited. We are sorry for any inconvenience this may cause. However, in order to assist with the investigation please provide a photograph of yourself holding your ID-Card.

I sent them my photo with me holding ID. Let's see what they do now.

[cazamof]

Incredible how they continue to rob people and nobody cares. I sent them many emails asking to give me information.
For example

This is an abuse and I do not agree with your decision. I saved all my betting history, there is nothing like you said, irregular or whatever. I have some questions, you said "If you have any other questions, don't hesitate to contact us." So I hope you will answer them:
1. Can you indicate the numbers of the bets that made you steal my money, and also which rule exactly you applied?
2. Can you confirm that you changed your rules and applied them retroactively in order to justify your abuse?
3. Can you indicate the name of authority that licensed Mobibet and their contact details. I am going to report there as well

They never answer. I also filed a complaint with SBR, emailed Skrill, Oddsmatrix and so on. Nobody cares.

[SBR Forum]

Mobibet has agreed to call tomorrow at 10AM and is reviewing the list of complaints submitted by players. If someone hasn't already done so, submit a sportsbook complaint.

[rakovica]

I have just submitted. Thank you for your help.

[Bass386]

I have an open bonus there. When I not make the turnover , I will lost my money. So I must turnover the money and then I must hope that they pay my money out???

Should I directly fill in a complaint? Or should I wait untill my withdrawl from them?

[bettingju]

I sent them what they request , but still idont get money just email solved,and solved on second mail,and solved..........they dont have money that is problem nothing else
'Hi Dragan to make a final decision we would Need a Picture of you Holding your Id-card. Can you please submit this photo? '

HI guys, same story , same problem and same request of send a picture of me holding id card.I reached 1600 eur and then asked for two payments of 500 and it was ok, they payed me.
I tryed to withdraw 500 more and started the famous investigation
I have 550 eur confiscated, already sent a complain to sbr... let's see what happen

[rakovica]

So has the phone call happened? What did you learn?

[hristo1971]

I tried to log in and received this message

Dear customer,
We have updated our Terms & Conditions. Please rest assured that these changes do not have an impact on your gaming experience or customer relationship with us, but we need to ask you to accept the current terms & conditions before you can continue to play.
Feel free to contact customer support if you have any questions.
Thank you,
Customer Support

I emailed them to ask what happens if I dont sign, and what if I sign that, because it looks like a trap, they currently have a point 17 that only some countries are eligible to take a bonus. So if you already have bonus money (from the previous offer and TCs with all the countries being eligible) and sign up this new TCs they might have a reason to confiscate your balance. Because you agree with the new TC saying you are not entitled to have a bonus. See the trick?

[bettingju]

Looks like they're trying to make new rules to legitimate the stealing

[SBR Forum]

SBR spoke with Mobibet. Three of the players who filed complaints have since been paid. The remaining 18 players we will receive an update on. SBR advised Mobibet on how to better manage undesirable players - that is, pay their winnings and close their accounts. Mobibet is considering cutting off bonuses for certain regions. Mobibet has claimed that in few extreme cases there are concerns of fraud.

SBR will continue to provide updates until all complaints are resolved.

[fronescu87]

SBR spoke with Mobibet. Three of the players who filed complaints have since been paid.

Q.E.D.! so somehow they admit their guilt and now they are trying to cleain their image.
Thanks SBR for helping the victims. I wonder how big those 3 solved cases were. Maybe they paid a few hundreds and keep the big prey - in my case 1700. Did they say anything about changing the rules and applying these new ones retroactively?
I can see they deleted the idiotic rule "a gambler who requests a withdrawal has his money confiscated" - so there is some hope.

[rakovica]

Exactly! So can you tell us which ( at least amounts ) accounts they paid to? Let me guess, the 3 smallest ones they paid and the rest they keep?

I absolutely agree with your advice how to handle unwanted players if we were indeed unwanted, but not paying winnings on some point from their T&C which they changed afterwards which I haven't even broken, is definitely not a way to do it.

I haven't been paid today, which means I fall in the "rest" category, the remaining 18 that weren't paid.

I DEMAND an explanation WHY, WHAT RULE DID I BREAK and whatnot... is this too much to ask?

Honestly.

I wish silkroad was still online, so I could hire some Russian hackers with botnets to destroy their servers.....


Is SBR's involvement finished with this or will you take further action?

Much appreciated all the help.

[a4u2fear]

"irregular bet patterns"; aka as "winning", anyone who places bets online is begging for trouble. I used to do it but until its regulated by the U.S., it will be a nightmare.

[rakovica]

I tried to log in and received this message I emailed them to ask what happens if I dont sign, and what if I sign that, because it looks like a trap, they currently have a point 17 that only some countries are eligible to take a bonus. So if you already have bonus money (from the previous offer and TCs with all the countries being eligible) and sign up this new TCs they might have a reason to confiscate your balance. Because you agree with the new TC saying you are not entitled to have a bonus. See the trick?

but how can the new terms apply to the already settled bets?