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  1. 04-12-10 06:47 PM #71
    Piratematerial
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    Hey Justin,

    i filed a complaint about BWIN through the system but i haven't heard from you or BWIN as of yet. Did you receive my complaint? nickname: Piratematerial

    I'm new to sportsbetting, and a player from the Netherlands, signed up @BWIN, subsequently placed a couple of bets maybe 3 or 4 and they fairly quickly closed my account.

    they did not notify me of this in anyway.

    when i emailed them about this, they requested documents (ID and cc copies). Promptly i provided them with all requested documents even though this was hard as it is not possible to access the section to upload documents with a closed account.

    they quickly replied that now they finished their investigation and my account would be closed and my funds frozen permanently.

    i haven't breached their TOC in any way. The closing of my account baffles me but the seizing of my funds is unacceptable.

    i really hope you hold some influence with them.

    regards,

    Bram
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  2. 04-13-10 08:59 PM #72
    allday
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    any update on the creditwagering post you had justin7?
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  3. 04-17-10 10:46 AM #73
    Piratematerial
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    havent heard from SBR yet.. was wondering if you received it or are too busy? did you receive my complaint? i submitted 2x and put it in this thread.
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  4. 04-17-10 04:32 PM #74
    Justin7
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    Pirate,

    I haven't seen your complaint yet (I don't think). If I have, I've replied.
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  5. 04-19-10 07:59 PM #75
    Piratematerial
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    hope you can help me out in my problems with BWIN.


    Being a new user on BWIN i made about 3 or 4 bets i don't remember the exact
    amounts but i think it was between 200-300 euro's of bets after which they
    closed my account without any notice.

    I had to ask them what happened to my account upon which they informed me that
    my account was under investigation and this couldnt be completed untill i
    provided them with a copy of my CC front and back and a copy of my
    passport. All of which i promptly provided.
    Last edited by SBR Lou; 05-22-10 at 01:21 PM. Reason: removed posters full name, email, account #, all should be private/ kept to email exchanges with SBR dispute handlers only.
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  6. 04-20-10 02:42 PM #76
    blackbox
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    Yes-made a 500 deposit with Bookmaker-w. union-kept trying to log in after I gave them the control #-they said everything was perfect-finally called and asked for internet support-man said in 06 I had debts!!!!! well that was untrue--i was charged 90 by my bank because their echecks numbers were inputted wrong-they were paid and I still had to pay 90 more to my bank for bet-chris 0r bet-us mistakes!!! i told them 4 over 3 months my balance was incorrect in o6-and I was told no it was not-until one day i received a notice from citadell that they were wanting 300.00-i called bet-us/or bet-chris-or whoever it was and they still said i was wong-so i read them the letter from citadell-after a 25 min wait they said they were wrong-and sorry-then this happens today with bookmaker-bullshit-bullshit--
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  7. 04-21-10 04:17 AM #77
    fill
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    who can really help with bwin ?
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  8. 04-23-10 02:09 AM #78
    fill
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    Justin, did you recieve my compaint about bwin???
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  9. 04-25-10 03:34 PM #79
    acarmelo1
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  10. 04-28-10 03:00 PM #80
    slowhand666
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    I submitted a complaint.......how do I know if there is any contact or followup needed?
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  11. 04-28-10 11:11 PM #81
    Justin7
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    Quote Originally Posted by fill View Post
    who can really help with bwin ?
    If you're in the right, I can.
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  12. 04-28-10 11:12 PM #82
    Justin7
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    Quote Originally Posted by fill View Post
    Justin, did you recieve my compaint about bwin???
    I receive a lot of Bwin complaints, so I don't know if I have yours. I generally respond to complaints within 24 hours of them getting forwarded to me. If you have waited that long and haven't hear from me, I have not seen it yet.
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  13. 04-29-10 08:05 AM #83
    FattyMcFatso
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    I'm re-filing a complaint I have with Wagerhub that dates back to December 21, 2009. Wagerhub still owes me $1,400 in winnings. Justin7 has all the details of my case including emails. I cut off contacting Wagerhub to let things cool down and I see they are still in business. Please SBR, help me out with this case. Thanks.
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  14. 04-30-10 10:29 AM #84
    torola
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    hi alll : )
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  15. 04-30-10 11:38 AM #85
    chrikar
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    So, any news-updates from the bet911 complaints?
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  16. 04-30-10 10:13 PM #86
    dark_knight
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    Regarding Bet911, I was hoping someone could confirm they received my complaint? I got the automated response when I submitted but nothing since then. Not sure if you're just dealing with several complaints against Bet911 at once. Thanks.

    Gavin
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  17. 05-11-10 02:19 PM #87
    ekoajalah
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    haven't receive my $11 for 8points at DSI...
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  18. 05-15-10 08:58 AM #88
    allday
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    *update on creditwagering for justin7*
    after I filed a complaint, creditwagering finally emailed me back and told me i would have my money by ** by the weekend...i emailed them yesterday to make sure I was in line for it and they NEVER responded. I got on live chat and was told "processor Issues" AGAIN...continuous run around.
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  19. 05-17-10 06:24 AM #89
    fill
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    Justin many thanks to you for a help with bwin problem
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