[monkeyspanker mo]

Hello,

The information on your website under Moneybookers withdrawals clearly states:

FREE - If the following conditions are met:

• Previous deposit(s) were made through MoneyBookers
• A withdrawal of any type has not been made in the previous 14 days
• The account has been open and wagers placed each week for the last 30 days

All of these conditions have been fulfilled so no fee should be charged.

Regards,

xxx

In regards to the free withdrawal, we are aware that it is not stated on our website, however it is one of our policy.
Regards,
Kerieka
The Greek Customer Accounts

[MichaelC]

What policy is "Kerieka" referring to?

[Padael]

She probably referred to a free moneybookers withdrawal... which Monkeyspanker did not get.

They are all dishonest ... the only difference is the degree of dishonesty.... the most honest book is porbably Pinnacle ... I d give them 80% on the sclae of honesty... The Greek is about 60% IMO

[Dunder]

Fully agree, it is ridiculous.
The one thing you expect of a reputable book (have never played there myself, but they do have a good reputation) is that they honour their word. If they can´t do that, I would ask them to reconsider, if they don´t - head for the exit as a matter of principle.

[Peep]

They never charge me for MB withdrawals, and I have done three in one week one time. Still no charge.

[Toit]

I still don't really get it.
What was the situation before you received the email?

You asked for a free withdrawal and didn't get one, despite meeting the criteria?

[thespeculator]

greek the best unless you want to go to las vegas

[JoshW]

Hit me up with a PM with your account number if you think you have been treated unfairly. If a sportsbook has a whole section for rules on a situation, they shouldn't have hidden rules that are not known to players.

[Jontheman]

Their low level support is pretty poor (it is possible from the reply that the CS rep did not understand the question). However if you're persistent enough and write Emails in a way that they need to be escalated a step up the chain, the higher management is generally pretty good/fair. Just write back asking them to reconsider and requesting that a supervisor looks at your case. A link to this thread wouldn't be the worst plan in the world either....

[316316]

Yeah agree they shouldn't have hidden rules that are not known to players. Because this will caused confusion to the players..
All the rules or terms and constion must be well stated...

[Ruifgalmeida]

if it is a withdraw problem they will solve send lots of emails untill you speak with a representative

[Toit]

It would be nice if the person that opened this topic reacted to questions raised.

What's the use of opening a topic without responding?

[pimike]

Originally Posted by Toit

It would be nice if the person that opened this topic reacted to questions raised.

What's the use of opening a topic without responding?

[iceminers26]

The Greek is a top notch book.

[hawaii808]

The greek is the real deal

[droc]

what, exactly, is the problem?

[Ace_of_Spades]

Actual Greek people are dishonest.

[noyb]

greek states some conditions when moneybookers-withdrawals are suppose to be free (most notably: every week a bet should have been placed), yet when you in fact technically meet these conditions but only barely, they still charge you for the withdrawal. it happened to me two or three times, i remember complaining about it one time and got nowhere and basically the amount they do charge is too small to really start sending e-mail after e-mail about it or start filing complaints. the greek obv is a great book and i just pay the fee; yet, if they list these kind of clear conditions they should stick to them instead of arbitrarily decide whether an account is worthy.

[headgames]

I assume it's about the term "wagers placed each week for the last 30 days" which has left the player thinking he's able to take a free withdrawal but because he didn't place enough wagers each week he's not being allowed a free withdrawal. So if they require minimum of two bets (or whatever number it is) per week for each of the four weeks, it's more helpful to state that.

You wouldn't state that a bonus and deposit need to be rolled an unstated number of times because it leaves the book in a position of making it up as they go along. So clarity is best even on something like this I think.

[Peep]

They have over the years told me "they wanted more action" before pre-approving a bonus. But because it was money coming in, they usually (not always) said "OK this time".

Never a withdrawal charge though. Maybe I don't withdraw enough to be a problem for them....

[monkeyspanker mo]

Thank you all for your replies and sorry for not clarifying the issue before. I was pissed off for two reasons. First of all, because they were charging me a fee although I had met all the requirements they had listed. Second of all, they required a utility bill as proof of address which is an impossibility for me since I am renting a home and all the utility bills are in the owner's name. I respect security measures, but how can possibly fraud occur if money is withdrawn to a Moneybookers account that has the same name as the holder of the Sportsbook account. Also, this was the Moneybookers account I had made the deposit from. They still have not given me any other option for identification, so at the moment I have no clue how I'm going to make the withdrawal. Anyways, I am sure they read this forum because soon after I made this post, I got the following response.

Please be informed that our supervisors have made this one time exception in regards to the fees, however we will send you your balance then close your account.

Regards,
Kerieka
The Greek Customer Accounts

[coldhardfacts]

If they send you what they owe you then they're not dishonest.

Your landlord pays all of your utilities? That's a pretty sweet deal.

[Dunder]

Originally Posted by noyb

greek states some conditions when moneybookers-withdrawals are suppose to be free (most notably: every week a bet should have been placed), yet when you in fact technically meet these conditions but only barely, they still charge you for the withdrawal. it happened to me two or three times, i remember complaining about it one time and got nowhere and basically the amount they do charge is too small to really start sending e-mail after e-mail about it or start filing complaints. the greek obv is a great book and i just pay the fee; yet, if they list these kind of clear conditions they should stick to them instead of arbitrarily decide whether an account is worthy.

If you placed a winning $1000 bet with them at odds of 2.00 and they graded/settled it at 1.97, thus depriving you of $30, would you feel the same?

I can tell you, that I would not. I would kick up a stink.

I see no material difference between this and them imposing a $30 charge that they say they don´t charge.

Good to see that they have relented in the OP´s case.

[Thremp]

Their incompetence at lower levels can seem malicious, but I doubt anyone intends actual harm.

[8550937]

the greek is one of the best sportsbooks out there today

[Toit]

Originally Posted by 8550937

the greek is one of the best sportsbooks out there today

Yes sure, but they shouldn't charge a withdrawal fee.
To begin with.

[noyb]

Originally Posted by Dunder

If you placed a winning $1000 bet with them at odds of 2.00 and they graded/settled it at 1.97, thus depriving you of $30, would you feel the same?

I can tell you, that I would not. I would kick up a stink.

I see no material difference between this and them imposing a $30 charge that they say they don´t charge.

Good to see that they have relented in the OP´s case.

i don't know how it is for you or for the original poster, but greek is a pretty important book for me. not sure if you've read the whole reply, the guy might have gotten his fees back (which are not 30$ btw) but also had his account closed.
my greek account is worth much much more to me than a lousy 15, 30 or even 300 bucks for that matter. imo you have got to know when to fight for your right, but also when to back down because you need them more then they need you.

[Justin7]

Originally Posted by noyb

i don't know how it is for you or for the original poster, but greek is a pretty important book for me. not sure if you've read the whole reply, the guy might have gotten his fees back (which are not 30$ btw) but also had his account closed.

Greek is a fair book. I place 1000's of bets, and sure I might have an occasional minor disagreement with them, but they are professional. Write Wally, state your problem CLEARLY and BRIEFLY. He will deal with you fairly.

If your first step is to go crying to the forums, you have created two headaches: once for the book, and one for yourself.

If you ever have a real beef (and a mispay - even 1.97 vs 2.0 is serious), talk to the book, then SBR before screaming bloody murder.

[Dunder]

Originally Posted by noyb

i don't know how it is for you or for the original poster, but greek is a pretty important book for me. not sure if you've read the whole reply, the guy might have gotten his fees back (which are not 30$ btw) but also had his account closed.
my greek account is worth much much more to me than a lousy 15, 30 or even 300 bucks for that matter. imo you have got to know when to fight for your right, but also when to back down because you need them more then they need you.

If you are playing lines or have limits that you can only get at the Greek, so be it.

I do have a fair amount of experience to draw upon however, in life as well as betting. As a rule of thumb if you give an inch, the bookie will try for two next time.

Account closure doesn´t seem to be a big issue for the OP (assuming he gets his money back of course) and if, in fact, his account being closed has anything to do with this thread, then that says more about The Greek than the skimming of goodness knows how many $15.

For me it is a fairly simple issue. If they charge $15 for MB withdrawals they should say so, not that it is free subject to three conditions being met and then charge it anyway.

[StarPicks]

Greek is one of the top books that I use. I guess you want a book to cater to you. I don't care about catering, they give me quick payouts and betting options, what more can I ask for.

[Dunder]

Originally Posted by StarPicks

Greek is one of the top books that I use. I guess you want a book to cater to you. I don't care about catering, they give me quick payouts and betting options, what more can I ask for.

OK, I give up. They are a great book, always have been, always will be and they have every right to charge these fees.

[BigdaddyQH]

If you have to pay so much as one penny to withdraw monies that you have won, you are getting screwed. Bad enough you are giving away 10% or more to the book when you place a wager. Now they want you to pay some rediculous fee to recieve what is rightfully yours? And what is this caca about mispays? I lay down 11 large on a wager (10+ the vig) and they pay me 21 large if I win. What can possibly be complicated? I get a kick out of these people who wager $201.37 on some rediculous parlya, or teaser, to win some other oddball amount like $582.68. If you tried that in Vegas, they would run you out of the book, and you would deserve it. It seems as if some people go to great legnths to complicate matters.

If you play with an offshore book, you are begging for a screwing. If you have not been screwed by these guys, just give it time. These gys can not cover substantial losses, so they will screw you if necessary.


.

[BubbleBobble]

If noone would ever scream "bloody murder" on the forums, all the little wrong things that most books do wouldn't come up to light.

So the Greek is 100% safe, important for openers, blah blah blah...we all know that.
But an A+ book has to treat smaller bettors just as good as it's whales.
So THANKS for posting this, and ignore the "Greek is da best" lemmings.
Because they are surely not the best in CS terms, or for small bettors.

[Ruifgalmeida]

I already complain with books for 2euros i hate to be f...., i always read the rules and hate when they tried to get ther way with me

[kiwi]

Originally Posted by Dunder

OK, I give up. They are a great book, always have been, always will be and they have every right to charge these fees.

TheGreek is a legend here and even hard facts will not change this image.

In my opinion they are safe but apart from that just an average book with mediocre odds.

To punish inactive users is very stupid too as money in their account brings them interest even if it is not used for betting.