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  1. 10-29-09 08:32 AM #1
    BigWoolyMammoth
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    Default Please read this- not getting paid.

    Here is my latest fiasco. I will release this book after I speak with their GM at 11am. For some reason they do not want to pay me.
    I recieved my 1st payout on Tuesday- I called weds morning and they told me I wouldnt get that payout until Thursday or Fri. I called this morning to process another one and find out why the payout I requested yesterday still has not been deducted from my account. I got this strange live chat and when I call, they hang up. my balance is $3190 with $110 on VaTech pending. I am a nervous wreck right now. I went through all the security stuff. They know me. Why are they doing this. This is an A book I believe. the guy I spoke to tells me there are no more payouts anyway this week because everyone won the patriots game on sunday so they reached their payout limits. so I am not getting one anyway????
    I am about to pull my god damn hair out.



    You are now speaking with Mark of Customer Support.
    me: I processed 1 yesterday and want to process another today
    me: what time today can I get the 1st payout
    Mark: What is your account number...?
    me: why was it not deducted from my balance yet buddy? I requested that payout at 8:45 am yesterday
    me: account number XXXXX
    Mark: Your account has to be approved for payouts....by Mr XXXXX...
    me: what are you talking about?
    Mark: Please contact him at 800-259-5005
    me: he processed a payout for me yesterday.
    me: what are you talking about
    Mark: It is in the security department
    me: security department? I already went through all of that.
    me: I spoke to him yesterday
    me: he said i was getting 1 payout today
    Mark: He will be in at 9am our time in 2 hours
    me: now i am processing 1 for tomorrow
    me: mark you dont know what you are talking about.
    me: look at my account.
    me: process my payout.
    Mark: Sir please call at 9am and it will become clear to you at that time
    me: what will be clear?
    me: process my payout. stop trying to give me a hard time.


    he then ended the chat- every time I call he hangs up.
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  2. 10-29-09 08:40 AM #2
    PAPSMEAR
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    BWM you have more probs with books than any other poster on SBR
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  3. 10-29-09 08:47 AM #3
    BigWoolyMammoth
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    They made an error and fixed it. The clerk was looking at the wrong thing. Exactly what i told him he was doing. Clerks are so rude sometimes. This matter is fixed. Glad i didnt report the book in question.
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  4. 10-29-09 08:48 AM #4
    BigWoolyMammoth
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    I know- its ridiculous. it is fixed though. it was nothing that i did wrong. thanks for reading though papsmear i appreciate it.


    Quote Originally Posted by PAPSMEAR View Post
    BWM you have more probs with books than any other poster on SBR
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  5. 10-29-09 08:54 AM #5
    HedgeHog
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    I recognize the phone # as Jazz and they are a decent Book (B rating).
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  6. 10-29-09 08:57 AM #6
    thespeculator
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  7. 10-29-09 09:04 AM #7
    Stumpage
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    Mammoth, in all seriousness I would consider getting out of the online gambling world. To put it mildly, you seem a little high-strung for this type of entertainment. I just have this mental image of you constantly shaking, eyes darting furiously all akimbo as you panic hysterically over your latest sportbook skirmish.....
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  8. 10-29-09 09:25 AM #8
    pokerplayer22
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    I dont know how much of this thread by Wooly is true but I can say that about a year ago, i played with Jazz and tried to request a payout on a monday and one of their managers names Alex Powers came to the phone and told me that because they took a big hit in the NFL sunday, that i would have to wait till the following Monday (a week later) to request a payout. I did end up recieving the payout at the end of the following week (about 11-12 days after requested) via ** or **...dont remember which one. Even though i did get paid, they will not be getting my business any more.
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  9. 10-29-09 10:53 AM #9
    BigWoolyMammoth
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    I deal with a guy named Harvey and he handled it perfectly. The clerk was too lazy to look further and every time I called him back he would say he cant discuss my account and then hang up. It was pretty frustrating.
    Stumpage, I respect your opinion and yes I get worked up when something strange happens, but I am player that sends money every week and has fun playing. I give books lots of money. So when I DO win, I want it back.
    Harvey is very classy though. He wouldnt screw anyone over. I wish they were allowed more payouts then 300 per day, but that is not jazz's fault. Their clerk Mark should not be handling customers.
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  10. 10-29-09 11:03 AM #10
    Stumpage
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    Well, good luck Mammoth Man...Incidentally, I agree with you regarding Harvey. I had a major problem with a Jazz Family book a few years back and it took a while, but Harvey eventually got everything resolved. Based purely on my own experience, you would do well to get in touch with him immediately in the event another problem arises in the future.
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  11. 10-29-09 11:11 AM #11
    BigWoolyMammoth
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    most gamblers are high-strung. your dealing with peoples money.
    although this book is fantastic, this rep ruined my morning with the bullshit he was telling me on the phone. then he would hang up. He was mean. I thought I handled it right. I didnt report the book. I didnt bad mouth them.
    I guess it doesnt matter what I type here, you guys will always bash me.
    I thought i did this the right way. Although I wish I could get a daily pay out, jazz is a good book. Just stay away from that rep mark. go to harvey!



    Quote Originally Posted by Stumpage View Post
    Mammoth, in all seriousness I would consider getting out of the online gambling world. To put it mildly, you seem a little high-strung for this type of entertainment. I just have this mental image of you constantly shaking, eyes darting furiously all akimbo as you panic hysterically over your latest sportbook skirmish.....
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  12. 10-29-09 11:15 AM #12
    BigWoolyMammoth
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    thanks stumpage, yeah I should have waited longer and talked to harvey, but at least this topic and thread will let everyone know that he is cool and will take care of ya.


    Quote Originally Posted by Stumpage View Post
    Well, good luck Mammoth Man...Incidentally, I agree with you regarding Harvey. I had a major problem with a Jazz Family book a few years back and it took a while, but Harvey eventually got everything resolved. Based purely on my own experience, you would do well to get in touch with him immediately in the event another problem arises in the future.
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  13. 10-29-09 05:44 PM #13
    316316
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    Any updates for this???
    You already get the money or still in processing status???
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  14. 10-30-09 08:44 AM #14
    BigWoolyMammoth
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    suppose to get $800 today. you can only take out 800 a time.
    i think its fine.
    thanks for caring!
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  15. 10-30-09 09:21 AM #15
    BigWoolyMammoth
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    yes control number is ready and paid. these guys are great. they do what they say.
    cant ask for more then that!
    contact harvey and sign up here. they have great odds as well.
    thanks again for reading.
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  16. 10-30-09 10:59 AM #16
    Johnpoints
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    This guy is something else...
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  17. 10-30-09 11:17 AM #17
    shantystar
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    sad one
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  18. 10-30-09 12:18 PM #18
    HeeeHAWWWW
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    Quote Originally Posted by pokerplayer22 View Post
    I dont know how much of this thread by Wooly is true but I can say that about a year ago, i played with Jazz and tried to request a payout on a monday and one of their managers names Alex Powers came to the phone and told me that because they took a big hit in the NFL sunday, that i would have to wait till the following Monday (a week later) to request a payout.

    Personally I prefer that to the usual approach (ie just to lie and pretend all payouts will be processed as normal).
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  19. 10-30-09 01:36 PM #19
    Guido810
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    what a joke
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  20. 10-30-09 01:40 PM #20
    BigWoolyMammoth
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    Why am I something else? what do you mean?
    cause I reported a book doing a good job? you know whats amazing to me? when you bash a book for stealing from you, half the people bitch at you, if you praise a book, the other half bitch at you. so how am i something else? go put your headset and fanny pack back on and sell those fries.



    Quote Originally Posted by Johnpoints View Post
    This guy is something else...
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  21. 11-02-09 03:48 AM #21
    316316
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    Quote Originally Posted by BigWoolyMammoth View Post
    suppose to get $800 today. you can only take out 800 a time.
    i think its fine.
    thanks for caring!

    Well good to know that your getting paid finally...
    Good luck and hope this will be the last time for that situation
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  22. 11-02-09 12:22 PM #22
    Guido810
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    yeah man good to see your getting paid. It seemed like u were getting hassled by a book and see that way to often these days
    Its really a shame
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