[rookie]

If yes, shouldn't they have at least waited for the response ? I get the impression that the complaint led to downgrade.

http://www.sportsbookreview.com/News...nfl-wager.aspx

Ladbrokes (SBR rating A) voided an NFL wager worth $1360. The bet type was a double result proposition on the outcome of the Bills and Jets game on October 18th. The player wagered $170 at +1600 on the Jets winning the first half, and the Bills winning the game. The same proposition was available at Bet365 (SBR rating C) at +1400. The player's bet won netting $2890. On the morning of October 19th Ladbrokes debited $1360 of winnings citing an obvious odds error. SBR has contacted Ladbrokes to discuss this dispute. Ladbrokes has been downgraded from A+ to A | Ladbrokes discussion

[Justin7]

Horrendous customer service. I think that any book that completely ignores player questions is not deserving of an "A+" rating. They had plenty of opportunities to resolve this before it was reported. They gave non-intelligible answers to the player and SBR. If someone with a clue had responded, it would not have been reported.

[Chuck Sims]

How long should they wait for a response? Ladbrokes ignored e-mails. Never responded to questions or the complaint. Thats not a A+ sportsbook.

[rookie]

Yeah I agree. Maybe SBR can cite the reasons alongside upgrade/downgrade. Bad customer service is a lot different than voiding winning wagers. Btw, any idea if 5dimes earned an upgrade (to A+) due to improved customer service ?

[durito]

Pretty funny considering how long it took to downgrade WSEX.

They had to arrest half of betonline before they got downgraded.