[Gabriel]

Unibet has blocked my account and the only explanation they gave is:
"your account is blocked due a routine security check"

I created my account on 28th July
I won and lost some money and when I tried to withdraw they blocked my account
So my account was blocked and verified on 24th sept.
I understood this is common procedure for any client.

I have several payments from my account processed.
So you think my account was ok now.
it seems No!
Now they blocked my account without any real explanation.
I know it's because I won alot on their live betting.

And now they don't answer anymore!
They only say to "wait a few days."
My account is blocked since 8th oct.

Their customer support is bad, no one answers the phone, I'm always in a queue, their live chat is always offline
Thank you for any help!

[moonbeam]

Unibet has blocked my account and the only explanation they gave is:
"your account is blocked due a routine security check"

I created my account on 28th July
I won and lost some money and when I tried to withdraw they blocked my account
So my account was blocked and verified on 24th sept.
I understood this is common procedure for any client.

I have several payments from my account processed.
So you think my account was ok now.
it seems No!
Now they blocked my account without any real explanation.
I know it's because I won alot on their live betting.

And now they don't answer anymore!
They only say to "wait a few days."
My account is blocked since 8th oct.

Their customer support is bad, no one answers the phone, I'm always in a queue, their live chat is always offline
Thank you for any help!

I agree their customer service is really bad.
But normally they don´t even block your account when you use multiple accounts. Maybe there are some countries they don´t like. Where do you live?

[varin18]

It sometimes happen with them....but usually solved in a few days...

[Gabriel]

Thank you for your comments
I think you're right, they don't like us so much, maybe they shouldn't advertise so much here then.
Anyway, my account is still blocked with 1500 € in. Do SBR respond to complain forms? I submitted one, 6 days ago

[rookie]

Thank you for your comments
I think you're right, they don't like us so much, maybe they shouldn't advertise so much here then.
Anyway, my account is still blocked with 1500 € in. Do SBR respond to complain forms? I submitted one, 6 days ago

You should have got an initial response from SBR. Check your spam folder (email) or contact them.

[Gabriel]

Well I haven't. :|

[Gabriel]

no response from this bastard Bookmaker
B+
oh yes!

[Gabriel]

Dear Customer,
Thank you for contacting Unibet.
Please request a withdrawal to your bank account from your Unibet account.
Best regards,
Desislava
Unibet Customer Support

But my account is still blocked. And cannot log in to request a withdrawal.
Hilarious

[yobinad]

Very strange... that behavior is not normal at Unibet...
Fill a complaint here on SBR they could help you... i think

[raddle_snake]

Unibet must speak up here.. Im not familiar with that bookies,good thing that i haven't got one.

[betpartners]

no response from this bastard Bookmaker
B+
oh yes!

You seem to be an unlucky person seeing that both Unibet and SBR dont respond to you.

Do you call everyone bastard, is that like a welocming greeting or something.

You never mentioned were you are from btw

[316316]

Unibet Better to give your opinion or your comments here we still waiting