[beach nut]

Yesterday I tried using live help for the first time while logged into my Bookmaker account because I had a question about one of my teasers. The live help operator asked for my account number and my password. I provided my account number but I refused to give my password.

From my experience gambling online on both poker and sports sites this seemed like a highly unreasonable spot to have customer service request my password. In fact the poker sites I play on (PokerStars and Fulltilt) specifically state that their customer service representatives will NEVER ask for your password.

I was not requesting any private info about my account nor was I making a withdrawal request. I just had a question about one of my teaser tickets and I was already logged into my account from the same IP I always use.

Is this normal for Bookmaker customer service to expect me to give my password just for asking a question about one of my bets? This might just be Bookmakers method of helping customers but it seems like an unnecessary breach of security. Any feedback would be appreciated, thanks.

[michael777]

bookmaker always asks for your password when using live chat,they have been doing so for years

[Marauders]

I wasn't comfortable either at first giving them my password when talking with livechat. But eventually I gave in and give it to them to have my questions answer. Everything has been fine so far.

[beach nut]

Thanks for the responses. It still seems like an unnecessary breach of security to me, but I'm glad to see that some employee wasn't fishing for my password.

[acarmelo1]

well if you dont give them your password. I can enter into live chat and tell them your account and get all your info XD