[Carteblanche]

Hi,

This week I joined tipico.com who were offering a 100% to 100euro bonus. I joined & deposited 100euros giving me a balance of 200euros. I then placed the entire balance on a single wager.

When I logged in later I saw that the pending wager had been cancelled & the bonus removed giving me a balance of my own 100euros. This is because Tipico have retrospectively changed their terms to disallow UK players their bonus.

When I saw this I attempted to withdraw my own balance however when I do so I get the message: "A bonus or a voucher has not yet been used for betting, so this amount cannot be paid out yet."

This is clearly nonsense since I have not received any bonus.

I have messaged & emailed Tipico four times but they have ignored all four emails, save for a stock response saying that all emails are dealt with in the order they are received.

So to summarise, Tipico have:

- offered a bonus
- retrospectively changed ts & cs
- cancelled a pending wager without informing me
- removed the bonus because of the new ts & cs
- locked my funds
- not responded to any enquiries

You may well be hearing from other disgruntled punters as I gather they have done this to a lot of people, including many who had actually met the WR (600euro rollover) on the bonus!

[moniker]

Sounds like a scam book, imo

File an official complaint, gotta be careful on these ponzi books

[Ganesh]

I am in a similar condition. Deposited 50€ with Moneybookers, after 100€ with ****, in T&C my country was allowed, after they change the T&C and I never receiv the offer.

I am wainting for a 150€ withdraw.

[bluefish]

f'ers

[Gnasher]

Signed up when the 100% bonus first appeared few weeks ago. Completed 600eur WR, asked for my money, withdrawl cancelled, bonus stolen. What can we do, if anything?

[Reload]

Thanks for sharing the story, Carte.

[Toit]

Signed up when the 100% bonus first appeared few weeks ago. Completed 600eur WR, asked for my money, withdrawl cancelled, bonus stolen. What can we do, if anything?

Maybe keep posting here so the bad stories will end up higher on google and they might decide to honor the original T&C's

There is such a thing as bad publicity and SBR can help.

According to http://www.valuatemysite.com/www.tipico.com the site is only estimated at $20,885 USD.

FWIW.

[doowahdiddy]

Maybe keep posting here so the bad stories will end up higher on google and they might decide to honor the original T&C's

There is such a thing as bad publicity and SBR can help.

According to http://www.valuatemysite.com/www.tipico.com the site is only estimated at $20,885 USD.

FWIW.

They upped their bonus from 20% to 100%, that should have been enough to put people off. Stinks of Betchance.

On the poster above's theory here's another about to bust http://www.valuatemysite.com/www.betphoenix.com is worth $33k

[johns75]

They've done the same here to:

Deposited 100 euro got 100 euro bonus, couple of days later they change the terms and conditions to UK not allowed and take back the 100 bonus.

As I never placed any bets I now want to withdraw my 100 deposit but the 100 is locked and cannot be withdrawn, several emails to get it 'unlocked' so I can withdraw and no response.

[member140103]

I completed the WR, resulting in a balance of over €1500. The bonus has been removed, I am unable to make a withdrawal and there is no reply to emails.

[natrass]

What timescale or we talking about .. was the offer up for months or days or hours ... was the 100% a typo or something .. were you all arbing?

As for tipco .. sound like a supermarket ... havent heard of them before so cant comment.

[Carteblanche]

What timescale or we talking about .. was the offer up for months or days or hours ... was the 100% a typo or something .. were you all arbing?

As for tipco .. sound like a supermarket ... havent heard of them before so cant comment.

The offer was first put up at the beginning of September. (prior to that it was a 20% bonus since around the beginning of the year).

It wasn't a typo - they honoured it OK & were paying out people OK until this week. As of this week they changed the bonus to exclude UK players. That would be fair enough, but as I mentioned, they've ALSO retrospectively applied the new terms, seemingly to anyone with funds still in their account, removing bonuses, in some cases removing winnings & in many cases locking funds. They are also ignoring all correspondence.

As for arbing - their odds seemed fairly average, not the worst, certainly not the best. I never saw any arbs on the day I placed my bet. I don't think that is part of the issue.

I'll fill out a form, haven't done one before.

cheers

[bad_ass]

Confirm scam books, avoid at all costs.

[Ganesh]

How I can fill a complaint form here in SBR?

[AimingHigh]

Here:

http://www.sportsbookreview.com/Spor...Complaint.aspx

[andrea]

Thanks for info and good luck to your case!!

[doowahdiddy]

Now was this a few in the UK got hit by a t&c change or was it a Money Saving Expert bonus abusing pile in arbing the arse off them type thing?

[natrass]

Does look funny ... five new posters all posting within a few hours of each other ... cant help thinking the number "piling in" must have been massive and all betting the same lines for deposit + bonus at the same time.

[questa]

What they have done is maybe not 'fair' but probably they had absolutley no choice - the offer was posted on the very damaging Moneysavingexpert site and slammed into by non-gamblers following a step by step guide to extracting the bonus money as profit. Thousands upon thousands of people signup to your business with no intention of gambling, they are simply going to reliev you of 100 euros each. You head that business, what do you do?

Some of them on that site boast about using fake accounts to claim the bonus ove and over again. Hundreds posted to boast of their profit, thousands more will have done it without posting. Many of these will ahve used fraudulent accounts to claim several bonuses. The cost would have been hundreds of thousands of euros, maybe millions.

Their business is scamming books, this time they got screwed back. Thems the breaks fellas, on to the next victim - maybe this time they will be more of a pushover and just hand over all their cash to you and let their business go under instead

[JoshW]

I have got two complaints on Tipico that I am going to try to help resolve. I will be sending a email to the players who submitted complaints. If you have an issue with Tipico and don't get an email from me in the next hour, feel free to email me your account number and all the details of your issue.

I will update in this thread as we attempt to get some resolution.

josh@sportsbookreview.com

[Carteblanche]

An update from me:

Tipico have finally replied. Their reply isn't what I'd have liked to have received but any reply is a step forward...

First line of their email:

"According to our Terms & Conditions I.4. "Tipico reserves the right to make changes to these terms and conditions. "

Genuinely did LOL at that. Seriously, is there any point having ANY other Ts & Cs if that's going to be one of them & they're going to use it to justify retrospectively changing all of the others?

Anyway, the gist of the rest was "wager your deposit x1 & we'll let you w/d".

I haven't yet decided what I'm going to do: luckily in my case the amount involved is trivial, just my original 100e. I wanted to post back here to keep this up-to-date & I'll post again on any developments. Right now am going to forget these shysters & have a beer or two.

thanks all

[natrass]

. Right now am going to forget these shysters & have a beer or two.

I can understand your frustration but what do you really want them to do :

- pay thousands of scammers 100 euro each and go bust

- end the fiasco and save their business

Sorry .. but what can you expect them to do?

I think you put them in a position of literally having no choice but stop the abuse of their offer.

[Carteblanche]

I can understand your frustration but what do you really want them to do :

- pay thousands of scammers 100 euro each and go bust

- end the fiasco and save their business

Sorry .. but what can you expect them to do?

I think you put them in a position of literally having no choice but stop the abuse of their offer.

Are you serious? What I expect them to do is honour their promotion. If they want to change it or cancel it, that's fine but to do so retrospectively is NOT fine & never would be.

To impose a WR on my own funds, having already retrospectively changed their terms, merely adds insult to injury.

But as I've already said, there is never & can never be any justification for retrospective changing of terms & any suggestion that this is acceptable behaviour is just plain wrong.

Incidentally I'm not a scammer so kindly don't insinuate I am one.

[natrass]

there is never & can never be any justification for retrospective changing of terms & any suggestion that this is acceptable behaviour is just plain wrong.

Incidentally I'm not a scammer so kindly don't insinuate I am one.

So, for example, if that "idiots guide" site sent 40,000 bonus scammers .. not saying they did oif course ... but you are saying that they should pay out 100 euros to every one of them.

Even if they didnt have the money, this well-respected book should go bust and pay as many bonus scammers as they can?

You say there can never be any justification .. Thats ludicrous obviously when the amounts became so massive because of an "step-by-step" bonus scamming site in the uk.

And, you were scammer .. ie scamming the bonus. You joined under the pretext of being a new customer there but never gambled a penny.

Did the terms require you to wager ... and I bet you arbed instead (the site you were all from even boasts about every step to take without ever risking a single cent) ... thats a breach right there. Maybe with a different book, but please save the "innocent little lamb" being ripped off bollocks.

Thousands of you tried to rip money out of them en masse and theyve cancelled their offer .. no big deal IMHO.

[member140103]

"this well-respected book should go bust"

I take it you are just being argumentative for the sake of it.

If not, you are talking out of your septic tank.

[Toit]

Thousands of you tried to rip money out of them en masse and theyve cancelled their offer .. no big deal IMHO.

I think you're going over the top here with 'thousands'
And it IS a big deal if a bookie changes the T&C's retrospectivly.

Not involved myself btw, just commenting.

[natrass]

I think you're going over the top here with 'thousands'
And it IS a big deal if a bookie changes the T&C's retrospectivly.

Not involved myself btw, just commenting.

That site is massive in the UK .. the guys on telly all the time ....

Previous bookies have canceleed offers and actually named the site as the reason why.

But, yes, its all guesstimation I agree.

Also, we are seeing quite a few Euro/Australian bookies renege on or ammend offers now or become a little hostile over the last couple of months .. so to assume bonuses being paid to UK members from a lot of bookies is a little dangerous right now.

Even in the US, I believe BetJamaica and Cris are not "UK friendly" now.

Small bookies simply cannot withstand the sheer volume of numbers driven by sites such as that one.

[questa]

just chatted with a guy who knows another dude who signed up here 72 times in 24 hours.

doubt he's the only one which is why the book had no choice but to take this action. they are protecting their staff and customers rather than a load of chancers and scammers and its difficult to see what else they could do in the circumstances

no wonder uk isnt welcome at so many sites any more

[StickyIcky]

just chatted with a guy who knows another dude who signed up here 72 times in 24 hours.

doubt he's the only one which is why the book had no choice but to take this action. they are protecting their staff and customers rather than a load of chancers and scammers and its difficult to see what else they could do in the circumstances

no wonder uk isnt welcome at so many sites any more

ok so if you can prove you are who you say you are they should have no problem paying out balance inc bonus? assuming of course you gnome friend doesnt have 72 passports, birth certificates, drivers licences or utility bills? Surely there are better business models than simply changing TnCs? cant believe that anyone thinks that reasonable?

If pinnacle/betfair/5dimes or any A+ book decided to do it and seized literally thousands of pounds/dollars for no other reason than people were not losing enough i think some people here might take a different view to thinking only solution is to retrospectivally change TnCs?!?!? .

Likewise i have no money in tipico either.

[AimingHigh]

If pinnacle/betfair/5dimes or any A+ book decided to do it and seized literally thousands of pounds/dollars for no other reason than people were not losing enough i think some people here might take a different view to thinking only solution is to retrospectivally change TnCs?!?!? .

Likewise i have no money in tipico either.

A+ Greek are currently considering pulling a similar scam on me. I requested a withdrawal of my current balance - if there'd been no fee, I'd have withdrawn a bit, bet occasionally, and then withdrawn again. I only bet sporadically - like one or two big bets every few days unless there's an event on I'm interested in or it's at a stage in a sporting season where I think I might stand a better than roll-of-the-dice chance of making money (eg. US Open tennis, start of soccer season, mid MLB season, etc.) - so never enough to be an "active" user apparently. So, because my account is "inactive", they asked me whether I would *really* like to withdraw and forfeit the reload bonus. I met the rollover and then some, but I don't place bets every day or whatever like they want. The "Operation Manager" is going to review my request. So A+ are apparently not immune from similar practices.

[kiwi]

As for arbing - their odds seemed fairly average, not the worst, certainly not the best. I never saw any arbs on the day I placed my bet. I don't think that is part of the issue.

Indeed there are many arbs as their odds don't change fast.

So far they have a quite good reputation concerning withdrawals.

But I agree to change the terms and conditions after they already credited the bonus is inacceptable.

[kiwi]

A+ Greek...

... doesn't offer much in my opinion...

Their soccer AH odds cannot compete with asian books. Their odds in US sports cannot compete with Pinnacle and then additionally they come up with stupid 'inactivity fees' and similar things.

[AimingHigh]

... doesn't offer much in my opinion...

Their soccer AH odds cannot compete with asian books. Their odds in US sports cannot compete with Pinnacle and then additionally they come up with stupid 'inactivity fees' and similar things.

I don't have a Pinnacle account, though I suppose I should look into it. I took the reload for the US Open, as I wanted a book with a 2-set rule for voiding wagers - it's a nice compromise on retirements if a player might be carrying an injury. I'm not keen on the smaller tournaments - too much unpredictability (for me, though that's where others make money!), so I won't be using them for a few weeks, and I'd rather have my money in my bank account than "waiting" in a bookies, no matter how reputable. Anyway, I'll have to wait and see whether they try and take back the bonus I rolled over or not.

[Sorry, Tipico people for completely taking this off on a tangent. I'm just frustrated than an A+ would even consider doing similar. Not that Tipico should either. Hope it works out for you guys.]

[Ganesh]

I have 150€ in my account, I request a withdraw and they said me this:

Dear Sir/Madam,

thank you for your e-mail.

Unfortunately, your withdrawal request must be cancelled, because your
deposit has not yet been turned over, and there are no winnings to be paid out
in your account.

Please note point IV.2. of our Terms and Conditions:

The customer may at any time request a payout from the existing balance of
his/her betting account in whole or in part provided that all payments have
been confirmed and all amounts deposited have been used at least once for
placing bets or Casino games.

Thank you for your understanding.

I dont know I should play the balance, I am not sure if the payout will be a reality.

I accept advices.

[Carteblanche]

So, for example, if that "idiots guide" site sent 40,000 bonus scammers .. not saying they did oif course ... but you are saying that they should pay out 100 euros to every one of them.

Even if they didnt have the money, this well-respected book should go bust and pay as many bonus scammers as they can?

You say there can never be any justification .. Thats ludicrous obviously when the amounts became so massive because of an "step-by-step" bonus scamming site in the uk.

And, you were scammer .. ie scamming the bonus. You joined under the pretext of being a new customer there but never gambled a penny.

Did the terms require you to wager ... and I bet you arbed instead (the site you were all from even boasts about every step to take without ever risking a single cent) ... thats a breach right there. Maybe with a different book, but please save the "innocent little lamb" being ripped off bollocks.

Thousands of you tried to rip money out of them en masse and theyve cancelled their offer .. no big deal IMHO.

You appear to just be trolling for a reaction. You're also making several wrong assumptions, one of which is that I'm a moneysavingexpert user (never have been) along with comments like "you were scammer" & "Did the terms require you to wager ... and I bet you arbed instead". Quite pathetic really.

Many thanks to others for their sensible/helpful input.