[dwaechte]

This post is mainly nitpicking, but I feel like getting some perspective so I’m going to throw it out there.

I planned on throwing some money into BetJam this year to be full prize eligible on their football pools.
So I’m scrolling around their site and see a $100 deposit/$100 FP bonus for people to test them out and decided that would be pretty perfect for my situation.

Unless I have funds in my MB account, I like to use ************ for small deposits and have had zero problems at any sites. BetJam automatically direct you to contact CS for CC deposits, so I send an email saying I’m interested in their $100/$100FP bonus and would like to deposit with ****, and ask about the appropriate steps. They reply telling me to fill out the authorization form etc…

Issue #1: After I send documentation, they reply saying that since my **** was issued through CIBC they can’t accept it. They say that all 5 major Canadian banks do not allow their cards to be used for gambling. Since this is news to me, I respond asking where they heard that from and saying that I’ve made dozens of deposits with my CIBC **** without problem.( On the board, Scotiabank has been the only issuer to have a problem with gambling.) Then, puzzlingly enough, they respond saying they changed their mind and my card has been approved. Now, I’m glad they approved the card and all, but they didn’t tell me how they got the impression any bank but Scotia rejects CC deposits. Why the hell did they completely change their tune after a simple email from me? Were they being honest in their reason for why they initially rejected it?

Issue #2: With the card approved, I deposit the $100. I send an email asking that the bonus I had previously inquired about be entered into my account. Their response… “Credit Card deposits are not eligible for bonuses”. I check their bonus page(betjamaica.com/asi/WPBonuses.asp), and sure enough, under their regular 20% cash bonus offer, it lists that CC deposits are not eligible for bonuses. However, under the section I read listing the $100/$100FP bonus, this information is not listed. In the “Important Notes” section which I had also read, it mentions nothing about certain methods of deposit not being eligible.

The fact that the only place the policy is listed is under a separate bonus offer bothers me slightly. But I’m more bothered by the fact that I told them I wanted the bonus and was going to be depositing via CC, and they said nothing to warn me I wouldn’t be eligible.

It’s a $100 FP, so in the end it doesn’t really matter(though I'm still of the size where it's not completely irrelevant to me either), but the email exchanges were surprising to me in their lack of completeness. I’m interested to hear if I’m just being a douche or if this actually represents poor CS.

[hawkeyes24]

Call them and ask for Scotty...My guess is that he will take care of you. He is a class act!!!

[relaaxx]

just my opinion--------no mention of CC use not getting bonus from cs you spoke with or being clear in all bonus offers------you're right--------they're wrong-------worth the call asking for bonus

[rumple]

Just use ** or **, i dont understand why people use ************, just a big headache!

[weezy]

I agree, I funded an account once using my check card and it was a pain faxing in all the authorization forms so i could make a cashout. Every other time I use ** and have never had a problem. I also joinded BETJAM for the $100 FP and didn't have any problems. Just my opinion

[316316]

Every sports book is very willing to TAKE your money... but the real test is what happens when you want THEM to pay you. And that is where Bet Jamaica shines high above the rest of industry.---------------ARE YOU AGREE ON THIS?!!!

[cj1356]

wow!. shines at all?! haha.. I dont agree!.... what the hell is he talking about! lols!

[andrea]

shining or blemishing? lols!

[THEGREAT30]

BetJamaica pays out

[THEGREAT30]

Use prepaid cards, gift cards, **, or ** and you want have these problems. I don't see why anyone would use a CC knowing that you are gonna have to wait a minimum 14 days to make a withdrawal anyway.

[mmike032]

rules do state no bonus with CC deposits.
I also suggest you ask to talk to Scotty. IMO if you've gave them enough business before he will make it right.
at least he did for me.

[BouncedCheck]

Just use ** or **, i dont understand why people use ************, just a big headache!

When making an extremely small deposit, the **/** fees aren't covered by the book, and so the only real way to get money into a book without surcharges and fees is by CC most of the time. Even B2B transfers usually have a minimum. For a non-professional player who doesn't keep more than $50-100 on deposit at any book, it can be the cheapest, most convenient way to make a quick bet.

[CollegePro]

i vote poor cs as well... that's why you need to talk to Scotty.No one but Scotty

[Scooter]

dwaechte - "I’m more bothered by the fact that I told them I wanted the bonus and was going to be depositing via CC, and they said nothing to warn me I wouldn’t be eligible."

For the future, memoralize the conversation in an email to their cs, and ask for confirmation. (I.e., recount the conversation and your understanding, then ask "Is this correct?"). Deposit only after they confirm via email.

If it was strictly a conversation with their cs, they can deny it. Plus the person you spoke with may have misunderstood, may not have been paying attention, may not have been aware of the rule himself, etc.

If a cs staffer has confirmed your terms in an email, you have proof, and your chance of getting the bonus increases greatly - it would be tough to turn you down.