Hello,
Circlebet took from me 1281 Euros, letting just my 200 euro deposit to withdraw in my account after i made a request for outpayment with full amount, obviously after i finished the requiered turnover 4000 Euros according to their terms. The reason for this seized funds is an unbelivable one - because i break a rule who was not a rule at the moment when i opened my account with them. The rule in case is:
"You made a deposit to our sportsbook of €200 and your maximum stake should have been €100 for each bet and for that reason our bettingmaneger have decided to cancel your bonus and winnings made by such."
When i opened my account and deposited (22.03.2013) , the rule was: Maximum stake per bet must be equal or less then the deposit amount. (200 euros in my case) - The rule come from the 200 euro 100% bonus terms and conditions.
They had a few and very rare replies at a lot of emails of mine like:
"Dear Adrian,
We apologize for not answering your latest emails faster.
Its impossible to monitor every single bet as they are being completed for T&C violation.
That is why this occured at the time when you tried to make a withdraw.
Since it clearly states that general terms of service apply together with the current rules it falls on you as a player to follow these rules.
To make it even further clear in the future we will lift this T&C to promotion section to avoid any unclearty in the future."
my answer:
I don't understand much. As i said, my first bets were 200 stake who left me no choice of winning, cause you add new terms (if you really added) in dicordance with what i signed up and applyed retroactively to my account. Nowhere is written that i should follow everytime before i place a bet the new terms and conditions (thing that uncontiously did anyway -looking at terms frequently could i say, and didn't seen the half of deposit rule- but if i was seeing it, no chance of following, never heard of such enormities, it's just a THEFT really).
CircleBet reserves the right at any time change the conditions or cancel the campaign. - This rule from my terms, that i think you rely on, is a standard one, on all promotions and it reffers for your knowledge to your right to change the terms, even if a promotion is dated to last a certain period of time, and yes the new player should follow the new terms. Doesn't mean that the players who signed for other terms are do to follow. It is my right to accept some terms or not and i accepted what i accepted . As a result, a bookie could add some impossible to do turnover requirments anytime an act who doesn't make sense from a goodwill, reasonable, fair and legal point of view" "Maximum stake per bet must be equal or less then the deposit amount.". - this is what i signed up with you for! I accepted THIS, and played respnsably.
They replyed:
"Adrian,
It is understandable that any player who breaks the T&C will state his/her case that nothing is wrong in the way he/she acted. We can not have a player breaking the general T&C in this case you did break those general T&C that were implace when you activated the bonus.
We are not trying to create badwill or build a case of stealing players money.
The bonus money is CircleBet's money and any winning from it.
Stealing would be taking your original deposit.
We will not change our decision in the matter since we have the right according to the T&C to void the bonus and any bonus winning when you bet more then 50% of the bonus amount."
And my last reply - without an answer is:
"You're a bookie, a player deposit with a purpose (winning) and winnings are his money by the time he achieved them and i dind't break the rule when i activated the bonus, the rule was "Maximum stake per bet must be equal or less then the deposit amount." not "50% of the bonus amount.". I have 1281 Euros seized. After i activated the bonus was none of my business how you change the terms, obviously the new ones could affect the new players who will or not to accept. You said 50% but you must be contient that you could bring any rule after a player sign that is impossible to achieve and by this act you basicly ruin it. Give me my money back, you got to understand that the justice is on mine and you're doing that just because my money are in your possesion and you don't want to pay.
Give me my money back, 1281 Euros, i will write even to Santa Clause of what kind of "business" are you doing, Malta, Curacao, all betting sites and forums,****, Maestro, **********, Skrill, Tain, Curacao police, Romanian police, i will write everywhere what you did to me, somebody have to help me to received my fair earned funds."
I already made a complaint about a week ago to their licence (info@curacao-egaming.com) and i didn't received any answer, at least an "we will be looking at your case", or an automated response. I writted to lga Malta and Sportsbookreview, no answer as well.
I seen here on Sbr some similar cases with Pointcasino same shit, same owners. Worse is that nobody seems to have anything to do about this, cases like this are multiple and this Curacao penetrates and their acquaintances continue to steal undisturbed. How this licenses are given and what importance they have?
What's the deal with them? How could you take somebody's money with a reason that don't last in any way
and go away with it? Is frustrating! All this with support by big names like ****, **********, Maestro, Skrill
and so on who get fees by transaction with these thieves. This particular bookie - Circlebet doesn't even have the options to check your transaction history.
I know that a vast majority of bookies have the rule "we could take your money if we want" in their terms - well is not legal nowhere. There are bookies not some "give me a donation" societies, even if they must think so.
Last to say, of course, i must admit my fault to, you could expect to some troubles with this unknown bookmakers, still, they shouldn't be able to do what they want with your money at their sole discretion.
I've been lucky, this guys aren't thinking much when stealing, just come with a reason whatever, not really matter, in my case I owed proves (Skrill print) and luckly I got my funds back, now I see that was not a mistake. About 1300 disappeard from my betting ccount and they replied: Hi Player
We have to inform you that our sportmanager have reviewed your account and accourding to our rules for our Sportsbonus you have clearly violated it by wagering on: Real Betis v Malaga - 1X2 - Real Betis (2.20) stake: €180 Evian Thonon Gaillard v Le Havre - 1X2 - Evian Thonon Gaillard (1.96) stake: €180 You made a deposit to our sportsbook of €125 and that should have been your maximum stake. Our bonus rules states: "Maximum stake per bet must be equal or less then the deposit amount."
Due to this fact we have no other choise than cancel your bonus and winnings made by this bonus and leave your initial deposit in your account.
If you have any questions please come back to us." At least they were right about the rules, but my deposit was 202 with fee and everything around 194 I send a print and in 3 or 4 days I got it back and eventually withdraw. Uhh.. ""Hi Player
please note that we had a minor error in our system and your account was mixed with our security check with another. You are correct that your first transaction to Sportsaccount was as you said and your bonus is now activated again.
Your funds will be restored to your account and we hope you accept our appologies.
We have added 10 Freespins into our Casino game " Soccer Challenge " for you as a minor gift for the inconvinience.
Please come back to us if you have any questions."
SBR Top-Rated Sportsbooks
A bookmakers with a big bonus € 200.
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