I have an Ias account and never had problems although I live in Australia, it is heavily regulated so there are courses of action The NT government oversees all issues for online bookies an extract and contact number for disputes is below. IAS are now part of the Sportsbet group after being taken over recently that may be another avenue to pursue. Good luck,
Licensing, Regulation and Alcohol Strategy
Mission
Licensing, Regulations and Alcohol Strategy (LRAS) aims to effectively administer legislation and develop policy that minimises harm related to gambling, liquor, tobacco, private security and escorts. The division also aims to build best practices in community associations and licenced businesses.
Service Charter
To ensure quality service delivery, LRAS has developed standards for client interaction, the
Service Charter provides the basis for obtaining key performance measures and helps fulfil qualitative reporting requirements.
LRAS provides enforcement support for the
Northern Territory Licensing Commission.
LRAS manages all licensing matters and the daily enforcement of relevant legislation, including:
- audit and compliance checks;
- assessment of licence applications;
- complaint and dispute handling; and
- monitoring the technical quality of gambling systems.
Contacts
General Enquiries
Telephone: 61 8 8935 7777
Facsimile: 61 8 8935 7779
Operating Hours: 8.00 am - 4.30 pm (0800 hours - 1630 hours)
Postal Address: GPO Box 1722 Darwin NT 0801
Website Email:
dojwebmanager.doj@nt.gov.au