[41c4p0n3]

Sportsbook: BoyleSports.com
Account #: Login: 41c4p0n3

Hello.

I use the site BoyleSports to play. My account is already certified with ID and confirmation of address. I made very deposits and withdraws there.

Is doing one week that my account is blocked, they do not know the reason. Just speak to the account is in investigation in iPoker (poker network). Only this.

Sent me wait 48 hours (2 days), but 7 days is doing today and nothing answer. My withdraw $182 was not paid yet for this reason. I want and need my money in my Neteller.

I am waiting a help here in SBR, please.

Thank you very much and good work for the team SBR.

[AimingHigh]

If I understand your post correctly, the root of your problem is with iPoker, and not with Boylesports? Boylesports is one of many, many books that has a poker room on the iPoker network.

Has Boylesports blocked ********** to Boylesports, including your sportsbook winnings because iPoker is investigating you? Or just to your poker winnings? Obviously, if Boylesports has blocked access to sportsbook winnings too, then you have problems with both Boylesports and iPoker.

You may wish to amend your title and add in "iPoker" so that people who have had past dealings / difficulties with iPoker notice it.

[AimingHigh]

It's a good idea to remove your login ID from your original post - we don't need to see it on the forums.

[41c4p0n3]

8 days and nothing answer!!!

Book category -Z

[AimingHigh]

While I understand your frustration, perhaps you could explain the issue - see my questions above - rather than just blinding criticise Boylesports, which is a reputable UK/Euro book?

[41c4p0n3]

The problem is that Boylesports not know the reason to have blocked the account. Just tell me to wait for 2 days, but 8 days is doing now.

For me, no matter if the problem is in Boyle or Ipoker, only sure that Boyle should treat customers with more respect and speak what is happening.

Emails do not respond, do not know the reasons they have blocked. Do not know anything.

Who is on with this injury is me, the customer, who deposited money in the site thinking it was an honest site.

I have bills to pay, I have to buy medicine for my son. I am not rich, I have little money, and they want me steal the $182 that I have, without any answer, without reason. Only blocked and nothing more.

[41c4p0n3]

Neither email nor phone of Ipoker they don't can speak to me, so I can't contact the Ipoker for to know what is happening with my account.

I just want to forget my money there, making me wait for hours, days, weeks, months, years ...

[AimingHigh]

Have you contacted Playtech? iPoker is run by Playtech, so they might be able to help. Playtech is FTSE-traded, so you shouldn't assume they're being dishonest. Like Boylesports, they're a large, reputable company. Here's their details: http://www.playtech.com/html/#page/player-inquiry

[41c4p0n3]

It is honest until when they don't steal your money.

Nothing satisfaction gives for you by email, they don't answer anything. They just say to wait, to wait, to wait... Until when? Next year?

They had spoken 2 days. Now is already in 8 days and nothing!!!

[41c4p0n3]

I am thinking about publishing my case in very other sites about reviews.

If it is to be without my money, I get to do with that other peoples leave and/or never open accountl in this site, never place $0,01 cent in her!

[AimingHigh]

So Boylesports has no idea why iPoker has locked your account? Have you used the Boylesports e-mail address given below? It's aimed at poker players who feel other players cheated, but it might be useful to you. I would also remind them - politely - that they say that they will treat innocent players with sympathetic concern: ask them how you can help move things forward.

Have you contacted Playtech, as I suggested? This would seem particularly worthwhile, given that Boylesports states the following on its site:

Question How do we prevent against cheating and collusion
Answer Our poker site employs a combination of automated and human monitoring tools to identify and
prevent any irregular play patterns or incidences of collusion between players, thus ensuring fair
gaming and a pleasant, honest poker environment. Advanced algorithms designed by veteran poker professionals and industry experts are set to trigger system events should any such patterns be identified; all gaming activity - every card, hand, move, win, loss - is recorded by the system to aid investigation.
Player collusion is something that all players detest, and is a form of cheating whereby two or more players are working together to gain an unfair advantage over other players on a table. We have enlisted the services of a team of experienced Poker players utilizing a sophisticated monitoring system that automatically detects suspicious play patterns in the Poker tables. Players using Playtech's software can be assured that the game includes a sophisticated suite of analysis tools used extensively by the Collusion detection team, and these tools, together with trained observers/surveillance executives working 24/7 will keep cheats where they belong - well away from our games!!
Although we will always adopt an 'innocent until proven otherwise' policy, the intricate play-pattern analysis and corresponding game behavior will create the necessary information needed to arrive at accurate conclusions. Depending upon the seriousness of the overall findings, players may be asked to provide valid explanations for their suspicious behavior, in more extreme cases, we reserve the right to remove players from the site.
We are absolutely committed to keep cheaters away from our site, so that our players can enjoy their
games with us reassured in the knowledge that their play is backed supported by fairness and total integrity. It will be our firm policy to deal in the most determined and severe ways available with any individual or group of individuals who threaten or attempt to affect the game to the detriment of others in this way. Any information gathered about known cheats, colluders or others guilty of fraudulent activity will be distributed to other online gaming sites and, where appropriate to regulators and government authorities in the jurisdiction of the player(s) involved. Innocent players, the victims of such activity, will be treated with sympathetic concern.
We encourage any player who believes they have been cheated, to report the offender (in complete confidence) by email to care@boylesports.com. Complete records and a history of every hand are maintained at all times, and such records can be easily accessed and reviewed by the player.

I couldn't see any further information on their site about why accounts get blocked. Note that the latter part of the extract above suggests you could be blocked for being on a list shared between gaming sites so it's important to get this sorted out (or have you already had problems elsewhere, and this has followed you here?).

Honestly, without any more information to your story, posting it elsewhere is unlikely to deter people from using Boylesports. I'll continue to use them as normal.

[41c4p0n3]

Like me already said, Boyle doesn't know absolutely ANYTHING about the reasons that are making my bill it is temporarily in investigation for iPoker.

In the same day in that she was blocked, I besides made withdraw of a part of my balance of there.

I participate in tournaments of poker on line, with players of my city, and we used the network ipoker for the games. Each player, chooses the site of the ipoker that wants to use.

We played to each other, who is going losing the money, it is disqualified of the championship. The departures do in tables of sit go heads up.

Before announcing using my bill of Boyle, I sent email to know if there would be problem in that, in playing in table of sit go heads up championships with players of my city, and they spoke that would not have problem. If the players no used illegal money of fraud or money of bonus, it would not be problem any to play.

Then, I decided to use my bill in Boyle in this championship. I was among the better 8 (there were 128 players in the beginning), I won 4 opponents. But as my bill was blocked, I could not play the decisive games, I was eliminated by W.O

[41c4p0n3]

Yes.

I am always using the email care@boylesports.com to try contact with Boyle. They just answer message pattern, ordering to wait, to wait, to wait, to wait, to wait...

[41c4p0n3]

9 days!!!

[The General]

Welcome to SBR. I am in receipt of your complaint and we will try to assist you. I recommend that you not post more information until we try and contact the company. It is just a good idea to let the mediator [SBR] work on the matter. Feel free to write me back anytime via email.

All the best,

Pete

[41c4p0n3]

Just today, with the help of SBR, I got to speak with Boyle.

They ordered me to wait, again.

I don't know more than to think, what to do.

If/when they reactivate my bill, I will never again play there poker, just to bet in sports.

[41c4p0n3]

41c4p0n3: Is my case priority? Or is it in the end of the wait list?
41c4p0n3: How long time more me to wait? 1 year?
Sinead: We do not have a time frame. As soon as we receive a response we will contact you via email.
Sinead: As I am unable to assist you any further I will now disconnect. If you require any further assistance please contact us.
Sinead has disconnected.



I am already tired of this. Always the same chat, seems that all the messages are automatic, robots.

[moonbeam]

Their sportsbook now also has closed my account.
Ok they dont closed it. I´m limited to maximum stakes of 0.12 Euro for every bet (even for -500 bets)

[AimingHigh]

whats the story on this book, whats the parent company or SBR rating?

Boylesports is an extremely large, safe European bookie, registered with IBAS and regulated by the Isle of Man Gambling Supervision Commission.

Like all large Euro books, they limit sharp players, like Moonbeam (presumably).

The OP's issue is a bit different as it relates to their Poker room, which is part of the iPoker network and run by Playtech. If you read the OP's most recent post, it appears that OP and others set up a poker contest across various bookies in the iPoker network specifically set up for players living the same city. Presumably the combination of locations, IP addresses, etc. triggered a chip dumping/other collusion type trigger with Playtech, who are now investigating the OP's account. Whilst Boylesports have been remiss in their customer service with OP in ensuring that Playtech make progress with this, I see it as a rather unique situation.

[41c4p0n3]

Day 10, July:

41c4p0n3: Transfer-me for agent support Derek, please. Thank you [11:34:48 PM]
Sinead: Derek is no longer in the office he will be back after 12.00 midday tomorrow [11:35:39 PM]

Day 11, July:

41c4p0n3: Hello [06:43:50 PM]
41c4p0n3: Transfer-me for Derek, please [06:43:56 PM]
Catriona: Unfortunately Derek is not here at the moment. [06:46:02 PM]
41c4p0n3: When he will here? [06:46:13 PM]
Catriona: He is off the weekend, will not be back in the office until monday. [06:47:56 PM]
41c4p0n3: Sinead speak to me that Derek will go here today 12:00 [06:48:37 PM]
41c4p0n3: Sinead speak to me yesterday this [06:48:48 PM]
41c4p0n3: I want news about my account [06:48:57 PM]
Catriona: Is there anything else I can help you with? [06:50:19 PM]



This is turning a comedy. 12 days and nothing!

[betpartners]

Welcome to SBR. I am in receipt of your complaint and we will try to assist you. I recommend that you not post more information until we try and contact the company. It is just a good idea to let the mediator [sbr] work on the matter. Feel free to write me back anytime via email.

All the best,

Pete

3 posts from 41c4p0n3 since the generals request

Be patient matey, the General is on your case

[41c4p0n3]

Shit of book, shit of book, shit of book!!!

Ridiculous, 97 years waiting and nothing!

[curious]

The problem is that Boylesports not know the reason to have blocked the account. Just tell me to wait for 2 days, but 8 days is doing now.

For me, no matter if the problem is in Boyle or Ipoker, only sure that Boyle should treat customers with more respect and speak what is happening.

Emails do not respond, do not know the reasons they have blocked. Do not know anything.

Who is on with this injury is me, the customer, who deposited money in the site thinking it was an honest site.

I have bills to pay, I have to buy medicine for my son. I am not rich, I have little money, and they want me steal the $182 that I have, without any answer, without reason. Only blocked and nothing more.

So, you risked your son's medicine money on gambling? Are you insane or just irresponsible?

[moonbeam]

So, you risked your son's medicine money on gambling? Are you insane or just irresponsible?

You are a funny guy curious

[41c4p0n3]

Still nothing...

[dwaechte]

Ugh.

[jebe99]

I feel NO PITY for those that lose money with these not too reputable books.

We, as a global gambling community need to support ONLY THE BOOKS THAT HAVE PROVEN themselves over the years.

Otherwise, we are only contributing to spawning of more of these shady books.

I actually get pissed off at those that join them, because they are the direct causes of these books popping up all over.

If they just did some research on the net, they'll know who the solid books are.

So, STOP getting enticed by the sign up bonuses and go with the good books!!

My books- Matchbook, 5Dimes, Bet Jamaica, Pinnacle( non USA). Never failed to get any payouts in 7+ years.

Come on, support only the books that have been supporting us in the past!

[moonbeam]

I guess there are 100 millions of ireland punters which wager 5 euro every day in their shops. Thats why they need nobody else

[The General]

July 10th

Many thanks for contacting Boylesports. Further to your email, unfortunately, due to data protection I am unable to discuss the customer's account and reasons as to why his account has been blocked. I would however like to advise, that the customer has now been contacted by Boylesports with a full explanation regarding the access restriction on his account and regarding his payout.

[41c4p0n3]

July 10th

Many thanks for contacting Boylesports. Further to your email, unfortunately, due to data protection I am unable to discuss the customer's account and reasons as to why his account has been blocked. I would however like to advise, that the customer has now been contacted by Boylesports with a full explanation regarding the access restriction on his account and regarding his payout.

Nothing answer by email, nothing still. They lied for you.




And today:

41c4p0n3: I want news about my account
Stephen: I have reviewed your account and it appears we have not any report
41c4p0n3: 3 weeks this?
Stephen: I understand your frustration, but we cannot give you any update. As soon as we do, you will be notified
41c4p0n3: "As soon as we do"
41c4p0n3: Always the same
41c4p0n3: In last 3 weeks
41c4p0n3: And nothing is made
41c4p0n3: Nothing answer, nothing contact, I don't received, by email
41c4p0n3: Are you stealing money of customers?
Stephen: Unfortunately, there is nothing else I can say to you

[The General]

I don't understand why the company would just leave you in the dark like this. They should try and contact you high priority and explain their actions. I am still asking them for assistance. It seems that professionally they would want to help us understand.

[moonbeam]

I guess they only want to do buisennes with irish shepherds. Nuff said

[Justin7]

Boyle contacted me. They stated that they have explained things to the player. They also gave me a precise explanation of a general situation (but with no personal information disclosed, complying with the Data Protection Act). IPoker is also investigating this general situation, and it is complex.

At this point, it looks like both BoyleSports and Ipoker are handling this properly.