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Old 06-26-09, 10:20 AM   #1
tk2011
 
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Default William Hill - Limited account

Hi. I registered a new account on William Hill using the freebet offer they had at the time (http://www.williamhill.com/promotion...omers-details/). I then made a 50€ deposit and placed a 50€ bet on the Double Chance market. I lost the bet and the 50€ freebet was credited to my account.

A couple of days later, before the 7 day limit, i decided to use my 50€ freebet but i noticed my account was limited to lower wagers. I contacted them and they told me their "Trading Department" decided to limit my account, apparently based on a single bet i made. The solution they offered me was to place the maximum wager i was allowed and then email them to credit the remaining of the freebet back to my account. This proccess would be repeated until the 50€ limit was reached. The problem is that in most cases i'm limited to wagers below 1€ !! i would have to email them at least 50 times .

I obviously refused that "solution" and emailed them back but they were inflexible and didn't offer me any other way to use my freebet.

Now i'm left with no options and the freebet offer will soon expire. I would appreciate your opinion in the matter.
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Old 06-26-09, 11:18 AM   #2
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Unfortunately this is just the way Will Hill is. You've been identified as an "Undesirable customer" as it was put to me, even after a single bet. SBR is a great weapon to have in your arsenal, but they can do little here as they simply have no influence on Will Hill, not that Hill would change their position regardless.....
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Old 06-26-09, 11:21 AM   #3
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Those shit cans wouldn't last 2 minutes here in Oz - what a joke
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Old 06-26-09, 12:24 PM   #4
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Do a chargeback. They've taken your money on a false pretence.
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Old 06-26-09, 05:51 PM   #5
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On what kind of market did you bet?I'm interested to see what I should avoid not to get limited.Thanks
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Old 06-26-09, 06:08 PM   #6
tk2011
 
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I said by mistake "Double chance" on my first post.. the market was "Double Result" (Half-Time/Full-time).
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Old 06-26-09, 06:21 PM   #7
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OK thanks
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Old 06-26-09, 07:53 PM   #8
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I placed a bet on a big arb yesterday at Willie's, let's see what happens.
Not looking good, I guess.
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Old 06-27-09, 03:20 PM   #9
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Quote:
Originally Posted by Toit View Post
I placed a bet on a big arb yesterday at Willie's, let's see what happens.
Not looking good, I guess.
William Hill's limited my account after about a month, i was doing some arbing with them, if its on a popular sport you should be okay, it was only when i did an arb on handball that i got limited even though it wasn't a big amount.
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Old 06-27-09, 05:50 PM   #10
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Someone at WillHill is selling or spamming email addy's. I have received several emails from spammers with the heading Hetaher ... Hetaher is a typo for Heather , WillHill is the only place i mistyped my given name. I would of changed it but you cannot change it online and i could never be bothered to call them to have it altered.

CS just dismissed this when i emailed them about it and when i asked for it to be looked into the did not reply.

WillHill is a p1$$ poor bookie now. You will get your money out but limits are quickly imposed. I was limited on a arb on Hartlepool (English 1st division footy) last year after one bet, my bet was'nt huge around £70 at odds of around 4.5, the thing that peeved me right off is the fact that Hartlepool is about 20 miles away and i could of argued that i was betting on my supported team to win.
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Old 06-27-09, 06:39 PM   #11
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Quote:
Originally Posted by simmmy View Post

I would of changed it
Completely off topic, but why do people write 'would of' instead of 'would have' or 'would've' ?

I is not a native speaker, innit though?
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Old 06-27-09, 06:57 PM   #12
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You might contact IBAS. They've had some success on bonus-abuse situations (when the book is abusing, not the player!)
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Old 06-29-09, 06:43 AM   #13
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if you play english bookies guys I can recommend Betfair or Betfred never heard of problems there
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Old 06-29-09, 03:40 PM   #14
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Betfred
3bets and limit to 20euro
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Old 06-29-09, 05:16 PM   #15
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Quote:
Originally Posted by sinkhole View Post
Betfred
3bets and limit to 20euro
Yeah, I have to agree...If you're looking for a serious sportsbook, then BetFred should be at, or near, the bottom of the list.
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Old 06-30-09, 04:23 PM   #16
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Betfred is not for the serious punter thats for sure and neither is W Hills

In fact i am starting to slowly come to the conclusion that W Hills have screwed up big time on the Internet

Their shops and reputation in the UK is top notch but they are starting to damage that reputation big time with some of their recent antics.

they can pull it back together but need to start moving fast

I agree with Justin7 go to IBAS as a starting point,

Or simply take the time to do the silly little bets and cash out and walk away

Then use betfair
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