[jasont50]

i opened an account at the weekend with betclick.com i have £800 in it , today i have a message saying its closed and wont be reopened ,he said in an email anti fraud , i had 3 bets with them thats all and won on 2 of them , so that means they just keep my money does it ? do anyone no a number for them to call ? thank you

[jasont50]

They just replied saying any winnings wont be payed either , how can i accept that , its impossible .

[Toit]

Did they say what kind of fraud you're accused of?

[jasont50]

no they wont tell me the documents i sent which were id card bank statement and DC which were all correct

[Toit]

In the 'My Account' section is a tab called 'My documents'.
Did you use that method to submit your documents?

[bobou812]

02072672525, outside UK 44207672525

[tarosill]

I know this is a bit off topic but I guess others would benifit knowing this...
Betclick sportsbook have cancelled my bet on San Francisco Giants.
I placed this bet earlier today @ 1,90 but obviously later the odds went against them so they canceled it without any explanation, notice, message or e-mail.
I expected better customer care but now I can't trust them anymore.

[AimingHigh]

Tarosill: There was a pitcher change for the LAA, so your bet didn't stand if placed before that change.

As it turns out, you got lucky.

[Side note to self: Why are so many people so quick to accuse books of wrongdoing?]

[jasont50]

yes i up loaded the documents for them which were fine , i placed 5 bets with them , made a small profit and thats it , now this is totally wrong , are they allowed to just my account , not pay any back surely thats wrong .

[austin]

yes i up loaded the documents for them which were fine , i placed 5 bets with them , made a small profit and thats it , now this is totally wrong , are they allowed to just my account , not pay any back surely thats wrong .

hey, in your original post you said you had placed 3 bets, 2 of which won. now you are saying you placed 5 bets...
could it be multiple accounts from on IP?

from my experience betclick is a reliable bookmaker with frequent small bonuses

[jasont50]

no no overall i did place 5 bets certainly no multiple accounts , 4 of them were at the weekend and one on monday .

[jasont50]

apparently the id document i sent wasnt correct it wasnt issued officially the uk government so thats the reason theyeve closed by account and will be keeping all the funds in it so thats fine then .

[Toit]

apparently the id document i sent wasnt correct it wasnt issued officially the uk government so thats the reason theyeve closed by account and will be keeping all the funds in it so thats fine then .

So you'll get your money when you scan in a copy of your passport or other form of official id.

Problem solved?

[Karla]

apparently the id document i sent wasnt correct it wasnt issued officially the uk government so thats the reason theyeve closed by account and will be keeping all the funds in it so thats fine then .

I see, how about your money dude? Will you be getting it though?

[tarosill]

Tarosill: There was a pitcher change for the LAA, so your bet didn't stand if placed before that change.

I'm not sure about that one since they do not state the starting pitcher...!?
However, they should have at least sent me an e-mail.
Any serious sportsbook would do so.

[noyb]

apparently the id document i sent wasnt correct it wasnt issued officially the uk government so thats the reason theyeve closed by account and will be keeping all the funds in it so thats fine then .

what kind of "document" did you send in then? your library card?

[AimingHigh]

Tarosill: I've only experienced pitcher changes a few times, but I've never been e-mailed, but maybe some books do so? Some books, even if they don't state the starting pitcher, will void when there's a pitcher change. It's worth taking a look at the rules for the books you're using to check their position on it. I've looked on Betclick's site, and they say the following:

"Baseball

All games must go 9 innings (8 ½ if the home team is leading). All games must start and be completed within 48hours of the specified start time or bets will be void. If a game is cancelled or abandoned before 9 innings are completed (8 ½ if the home team is leading) then bets will be voided, with the exception of bets that may already settled e.g. ‘1st team to score’. Both named pitchers must start. All bets placed prior to a pitcher change will be voided. The ‘Total Runs’ is the combined total runs of both teams at the end of the game. All bets include extra innings."

I agree this rule is confusing given that they don't state the pitchers, but I have seen it at other books, mainly European ones. They must be going off the team's announced pitchers as "named", but it does mean you could get caught out if you place a bet at around the time the team changes the pitcher as you wouldn't know for sure whether your bet would stand or not.

More experienced bettors can probably offer more insight than me on how common this is.

[HeeeHAWWWW]

I've never had a book mail me when a pitcher change results in a void. Why should they?

[jasont50]

no i never sent them a library card it was an id card just with my photo on but they said it wasnt allowed so they kept the money .

[AimingHigh]

Jasont50: Which PARTICULAR "ID card" was it? From past experience, I believe they accept only UK passports.

[Stumpage]

Hold on a second.....You sent them inadequate ID, and their response is "we are going to consficate your funds??"

Surely I'm reading this wrong. I would imagine that they've suspended your account until you submit proper identification, would that be correct? Or are you saying that the account is closed, money is gone and Betclick are merrily spending your funds around the globe?

[noyb]

well before judging either jasont or betclick it's pretty important to know what kind of id-card he send in and why his particular id-card wasn't issued by the uk government. was it a fake id-card, was it a photoshopped id-card, was it an id card from a different country than the country he's claiming to be from, etc. way to many question still

[Stumpage]

All good points noyb.....Hopefully Jason can fill in the blanks a little bit here with regards to the ID, which is at the center of this whole mess it would appear.

[jasont50]

i answered the above question but the answer is in my question entitled "bookies not paying up" which is above this one in this section .

[HeeeHAWWWW]

Fake ID card, right?