Hello Bill
I am very disappointed by the player. I will forward the thread to you ins the player refused to identify what his problem was and then went straight to make this false report.
Firstly, we do not have any money from this guy. he is a worker at Bet Phoenix and opened a free betting account. We did make it clear to him that we do not take players from Costa Rica. (you can see the transcript).
Secondly, after he won some free money on his free account, he tried to make a deposit in attempt to withdraw more than the $50 maximum available on such account. His account was created in the old system, (begins with D, not DOS).
He then gave $120 to another worker at Bet Phoenix and [someone else] who is the owner of Bonus Hunters, again we made it clear to the owner of bonus hunters that we do not take local players from CR, and that he should refund the money to his friend. We also explained the pretext for Mr. Charles wanting to make a deposit, that is to be able to withdraw more from his free bonus account.
As we have paid all other free bettors who have qualified, we are prepared to pay Mr. Charles the maximum payout of $50. We never took his money, and we did make it clear to him that we do not accept local depositors.
Let me know if I can be of further help.
Kind regards
Richard Fein
Administrator
Bet Dos Sportsbook
Direct Offshore Sports