Hope all is well.
Over the last few years I have always made myself as available as I could and probably more than any owner in the post up business in the forums.
I take the good with the bad , no book is perfect and we are not the exception but if there is something I have always prided myself upon is giving good service and paying people on time and faster than most . Sometimes there are rushes at work with hundreds of clients calling it at the same time with deposit information , asking for payouts etc etc so the rep may not spend those extra minutes chatting that they usually do but we always do right by our players.
Now when I see a poster like " Linesfreak " that goes on rampages against BetIslands because he lost in our casino and he feels it is not fair and decides to bad mouth a book it bothers me and it bothers me alot and this when I question the forums as I am here to help not to be extorted by people because they do not get their way at the book.
This poster was offered bonuses , 2nd chances and when he won he got paid on time and then Betislands was a top book for him.
After bashing betislands for days and calling one of our female reps a " B***h " I left the door open to this player , 3 days ago he deposited and lost he came on chat and I even credited him a comp that was almost 100% of his deposit after taking a deposit bonus something not at alot of books would do , at this time I offered him to close his casino he decided to keep it open.
This forum is one of the few things players have to safeguard themselves and submit complaints not deceive posters into thinking that a book that does their best and has one of the cleanest payout records is not a good choice.
Betislands is a good book we pay fast , we give good service and we offer good deals. We may not be the perfect book but I am sure we are one of the best for US players.
Our football packages will be out next week including cash bonues + free half points + seasonal rebates on football.