05-11-09, 05:01 AM
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#1
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casineto is delaying my payment!!!!????
One month ago I found this bookie and their bonus was interesting!
I didn't know more about them but I decided to try.
They seem to be reliable.
They give my bonus instant.
I have finish my roll over and request a payout on 29.04.2009 to casineto.net
The pay out was by moneybookers!
I have sent more emails to them to ask about my payment and after some time they have just answer me to one:
Dear User,
I’m sorry but it seems that there will be further delays in the payments. Unfortunately you will have to wait a few more days until we can transfer you your money. We appreciate your patience and understanding!
If you have any further questions, please do not hesitate to contact us!
Sincerely,
CasiNETo Support Team
I am a new player and I do not know how to resolve the situation.
This were my first winnings from gambling and I can not enjoy my money!
I can not sleep until them and I am worried.
Can someone help me?
Please!!!
PS: sorry for my bad English..I tried to put all in here, hope you'll understand and in some matter you will help me.
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05-11-09, 01:51 PM
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#2
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I think you should wait a litle bit more and if the problem persist you should phone or you can fill a complaint here.
But never sign up without feedback of the sportsbook.
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05-12-09, 10:02 AM
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#3
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I too am having a problem with Casineto, not only are they not processing my moneybookers payment but they don't reply to any of my emails. They state 48 hours maximum for all withdrawals but it clearly isn't the case. I'll give it another week and then submit a formal complaint form. Others might want to be careful of Casineto
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05-13-09, 04:52 AM
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#4
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Quote:
Originally Posted by sticky
I too am having a problem with Casineto, not only are they not processing my moneybookers payment but they don't reply to any of my emails. They state 48 hours maximum for all withdrawals but it clearly isn't the case. I'll give it another week and then submit a formal complaint form. Others might want to be careful of Casineto
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I ask question before signing up about their bonus...after 14 days i receive answer  ...very good speed.So for this reason i dont want to deal with this CostaRica based new bookie. |
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05-19-09, 12:28 AM
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#5
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I've sent them about 4 emails over the past 2 weeks and now finally got an answer to one, they apologised, agreed that this is not how a professional sportsbook should operate, and told me that due to "technical problems" they're having, it will be a few more days before they can process my Moneybookers payment. i would love to hear a brief description of their technical problems, it sounds like such a cop-out. and no excuse for taking 2 weeks to reply to people.
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05-19-09, 06:01 AM
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#6
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Within 17 days after the request withdrowal, i resived e-mail-
>> Sorry for the late reply! Your money was credited back to your account
>> because your casineto address didn’t match your moneybookers e-mail address.
>> Please change your casineto e-mail address and then request your money
>> again! (change and validate e-mail box)
My respunse
> I changed my address because to moneybookers e-mail not come from you the
> letter. And the last witdrowal you did not ask me to change the
> address, but the money came from. Why are you asking me about it after
> 17!!!!!! days? Besides, I still do not see any money to my sportbook
> account!
After 5 day not see my money, not in moneybookers, and not in my account.And not response no one e-mail.
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05-19-09, 09:08 AM
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#7
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waiting for casineto payment
hello valentina, it seems we are in the same situation
i have also made a withdrawal after complet the conditions bonus on the 10 of may
they said to me, than moneybookers adress doesn't match with my casineto email
so i have tried a new withdrawal this time of 50 euros on 17 of may
it is the second day so normally i'll have my money
but casineto doesn't responded at email or phone is always busy
i suppose nobody is behind the phone line
i am waiting a little moment if not i'll do a complain from SBR
for the moment and until i have not received my payment
i am obliged to say to people do not suscribe any account with them
if i receive my payment i'll correct this letter on this forum
until now DO NOT SUSCRIBE ON CASINETO
bye
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05-19-09, 10:59 AM
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#8
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many thenks edonkey.
But money not return to my account, and not can recuest withdrowal again.
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05-19-09, 12:37 PM
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#9
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Hello,
I am emailing this book on on the complaints we are getting. Right now it has been five complaints, and two of those slow pays have been solved. So that is the good news. I am working to get you other three players paid as soon as possible.
Josh W
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05-20-09, 01:21 AM
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#10
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I requested two withdrawals last week. Tried to phone them, but no answer. This week (sunday) I got an e-mail stating that i would be payd within a 'few days'. The money did not hit my moneybookers account yet.
Given the above stories I believe this bookie is to be avoided for now.
@JoshW could you help me in getting payd? This is really annoying.
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05-20-09, 04:10 AM
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#11
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I have requested two withdrawals on the 1st and 4th of May totalling over 6K and they've been stalling ever since. They also told me the story about their technical issues and that i'll be paid in a few days. I could really use some advise on how to proceed from here. Losing 5K euro due to Goldvictory busting hurt a lot, dont want to go through that again.
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05-21-09, 08:57 AM
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#12
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JoshW will it help if I fill out a complaint form? Or will you pressing casineto eventually (hopefully) mean that everyone gets paid out?
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05-21-09, 11:10 AM
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#13
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They paid me 2.000$ today, so there is still hope. There are also reports on other forums of people getting paid.
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05-22-09, 01:54 AM
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#14
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Asmond what date did you request the payout on? and what payment method
thanks
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05-22-09, 02:58 AM
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#15
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they are scam!
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05-22-09, 05:03 AM
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#16
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Hi all .
Casineto closed my account with 550$ in it without giving any explanations . I send them over 10 letters to theirs 3 diffirent emails and nobody answered . I tried to phone them but the phone line is always busy . What should i do ? Can someone help me ... I really need this money . Thank you very much guys
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05-22-09, 07:06 AM
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#17
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Quote:
Originally Posted by sticky
Asmond what date did you request the payout on? and what payment method
thanks
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The payout I received dated from 1 May and the one I haven't yet received was from 4 May. I withdrew to moneybookers.
Edit: proof of getting paid, so they're not a scam, but it sure is slow pay.
Last edited by Asmond; 05-22-09 at 07:24 AM..
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05-23-09, 05:29 PM
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#18
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I resived money.MANY thanks JoshW   |
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05-24-09, 08:28 AM
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#19
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I received my money after 25 days.
Are slow pay not scam.
The amount was of 840 usd
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05-24-09, 11:23 AM
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#20
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Can you help to me too JoshW , i promise reward   |
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05-26-09, 04:30 AM
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#21
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Any more people got paid? I did not get anything yet :-(
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05-26-09, 05:02 AM
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#22
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nothing here! been waiting 20 days now
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05-26-09, 05:04 AM
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#23
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I have made a deposit, by Moneybookers. The money has not appeared in my account, and my emails are being ignored...
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05-26-09, 05:07 AM
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#24
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a deposit? that's weird, deposits always appeared instantly for me.
i guess there's no point in sending those emails, they go into a black hole
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05-26-09, 05:51 AM
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#25
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I cannot get an answer from the Sportsbook on the complaints I have received.
__________________
“Excellence that feels it has to be proclaimed, by the mere fact of its proclamation admits the doubt of its existence.” – CleoMae Dungy ...
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05-28-09, 08:23 AM
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#26
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I've also been waiting 10 days for my Withdraw form Casineto to Moneybookers, others are instant!....
and I sent a question regarding being unable to deposit and it took 12 days just to reply to that, by then I had already upgraded browser and fixed the problem.
but still no payment into Moneybookers....
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05-28-09, 09:07 AM
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#27
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I finally got another reply from them today:...
Dear User,
Sorry for the late reply and for the delay in transferring your money! We will transfer it to you in a few days! We appreciate your patience!
If you have any further questions, please do not hesitate to contact us!
Sincerely,
CasiNETo Support Team
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05-31-09, 12:10 PM
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#28
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yup I got that one 2....
stating technical problems causing the delay
There is no delay taking my money, just giving it back seems to be an issue
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05-31-09, 05:06 PM
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#29
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Quote:
Originally Posted by sucker42
I have made a deposit, by Moneybookers. The money has not appeared in my account, and my emails are being ignored...
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Still no reply to emails, and my 'available to wager' balance remains at zero, despite my deposit. |
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06-02-09, 08:24 AM
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#30
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Quote:
Originally Posted by sucker42
Still no reply to emails, and my 'available to wager' balance remains at zero, despite my deposit.
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Is there nothing else I can do for this matter - they appear to have stolen my $400... |
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06-02-09, 08:45 AM
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#31
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I just had a new email from them - a reply to my question "what kind of technical problems are you having?" (which I've now asked 3 times):
Dear User,
Sorry for the late reply. We will transfer you your money this week! We appreciate your patience!
If you have any further questions, please do not hesitate to contact us!
Sincerely,
CasiNETo Support Team
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06-02-09, 10:08 AM
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#32
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Quote:
Originally Posted by sucker42
Is there nothing else I can do for this matter - they appear to have stolen my $400...
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Email received not long after posting the above message;
Dear User,
Sorry for the late reply! We are investigating your issue, we are corresponding with Moneybookers about it. We will notice you about the response! We appreciate your patience!
If you have any further questions, please do not hesitate to contact us!
Sincerely,
CasiNETo Support Team |
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06-03-09, 03:46 AM
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#33
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sucker42 my advice would be to send them a followup email now (as it will take them 1 week to receive it) asking for an update, maybe attach a screenshot from your moneybookers account.
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06-05-09, 04:18 AM
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#34
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I have the same problem.
At 10 May I made withdrawal inqiury and they wrote to me than in 48 hours operation will be processed. I wrote 3 or 4 letters but still haven't recieve money. Now is 26 day waiting.
They once wrote me at 17 May:
"Dear User,
Sorry for the late reply and for the delay in transferring your money; we have been facing some technical issues. We will transfer you your money in a few days. Thank you for your patience in the meantime!
If you have any further questions, please do not hesitate to contact us!
Sincerely,
CasiNETo Support Team"
Thats all. All letters are still without answer.
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06-05-09, 04:37 AM
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#35
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Now I have writing to "marketinginfo@casineto.net" and they answer! (lately I wrote to "support@casineto.net"):
Dear User,
We are sorry for the late reply and for the delay in transferring your money! Lately we have been having some technical problems, because we had to implement a new system to supervise the processing of the withdrawal requests. This kind of delay was unprecedented in the past and we can assure you that it will not happen in the future, either! You win will be transferred to you in the middle of next week (Wednesday)! We apologize for the inconveniences!
If you have any further questions, please do not hesitate to contact us!
Sincerely,
CasiNETo Support Team
Now I will be waiting Wednesday....
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