Moderator note 8/4/12: BetOnline has credited the player's account back his $60,000.
I just filed a complaint...
My account at BetOnline was hacked, I believe sometime in early May. Over the next few weeks there were numerous unauthorized transactions on my account, mostly transfers to the poker room and casino play. All together nearly $60,000 was stolen from my account. I hadn't been betting on the account lately since I was trying to withdraw most of my balance, which is why it took me a few weeks to notice the hacking.
I personally never played any poker or casino games on my BetOnline account (my account has been active since 2008), only sports bets, so I think it should be easy to prove that the account was hacked, especially from looking at the nature of the poker transfers and hand histories, or the IP addresses from which the account was accessed. However I have repeatedly asked their customer service for such information and they have not been cooperative at all. They claim the investigation is still ongoing, but since it has been well over a month now I am losing faith in their competence and integrity. I would greatly appreciate any help you can provide on this case, and please let me know if you need any additional information or clarification on my end.