I have already signed up complaint with SBR but i would like to describe situation with bookmaker BETSSON.com
QUOTE from complaint form
My name is Lukas ( betsson login: xxx )and i have a complaint for betsson.com. 20th May i have deposited to website 60 Polish Zloty (about 15 euro) for tryout of this company, i joined for small bonus in their webpage. After entering account I was searching for way of verify my account, and there was a way sending documents ( ID and moneybookers screenshot ), ok, I did send it and all my papers were approved by the company (attached screenshot number 1 in email ). After approval of my documents I was ready to bet in this company and I heard many positive things about them. 31st May I deposited 2000 Polish Zloty (approx 500 euro) and I was betting , some bets I lost, some bets I won, decided to deposit next about 1100 euro in their company . All deposits were made by moneybookers ( I can provide all reference numbers from moneybookers if needed). I continue betting with betsson.com, 1 day I win very nice money made about 29000 polish zloty ( approx 6744 EURO) from about those 1100 EURO I deposited earlier. I was so happy to win and decided to withdraw those money as my account was verified so I expected no problems at all. Next day I was trying to log into my account and …. It said it is BLOCKED and please contact support. I did contact them in livechat and woman said to me that I need to verify my account by phone. I thought ok and I did verify my account through the phone. (Result of chat I attach in file number 2). Woman said all confirmed and all answers are correct and my account is unblocked now. After 30 minutes I entered the account and made 2 withdrawals immediately. I waited 2-3 days and money did not come into my moneybookers account, I log into account and my withdrawals were CANCELLED. I entered the chat( attaching file number 3). They stated that my account is under investigation and it will take couple of days, I thought ok and 2 days later I received emails saying that all my bets since I started betting were VOIDED (attachment number 4) and I attach file Number 5 to see bets VOIDED. All my won bets were voided and I was really into heavy shock so I decided to enter chat again (result of chat I attach in file number 6) and after chat I reacted sending them email (attachment 7) resulting in receving answer (attachment 8). They said I have to withdraw my deposited money and they have right to void my bets when they want and how they want without informing me why they do that.
Read this carefully and i advise you to think twice betting with betsson.com after they will be happy with your LOST bets, after you WIN, more probably all bets will be set VOID and they ask you to withdraw deposited money and go away.
Hope for help from SBR side please