I made 4 props bets totaling $480 on I'll Have Another to win the Belmont & the Horse was scatched.
Immediately on Friday after I heard the news I called up & customer service told me to call back later.
Again Friday about 6PM I called & asked customer service why the bets had not been cancelled, she told me they couldn't be cancelled until the day of the race so that Saturday they would be cancelled. Went to bed Friday night feeling comfortable that the bets would be cancelled Saturday
On Saturday I called back and talked to a rep took her name, & the time of the call she assured me the bets would be canceled after the race she did so after putting me on hold and talking to a supervisor. I did this because the Greek & other books I've use always could go back to the
saved calls to resolve any disputes, & even if the rep was to give me wrong info that info was always honored. Not with this sportsbook, After the race they scored
all the bets as losses.
I called back up and after 20 minutes of back & forth they said they were sorry but the scoring of the bets
wouldn't be changed.
I bet this bet also at 5 Dimes & they cancelled, at ABC Islands & they said theyed cancel, At another book I couldn't cancel as it stated ALL BETS ARE ACTION! I had no problem with that as they specifically stated the stipulations of the bet. Betonline has nothing like that on the whole website.
There service reps kept me thinking theyed cancel the bet after talking to them I had no reson to believe otherwise. After reading some of the problems others have had with this group I'm taking the remainder of the money I have in this book,
hope I don't have to go through the nonsense many of the other posters here mentioned.