I recently requested a payout from WH and a few days later I received the following email from them:
In our ongoing efforts to ensure the highest levels of security are maintained regarding the legitimate use of our site, we have sanctioned your William Hill account (please note that you may not notice any difference depending on what products/services you have historically used with us) as a precautionary measure.
We now ask that you provide the following documents (scanned documentation is preferable with 300DPI) for security reasons (**note that you will have to remove some of these options based on the specifics of the case you are dealing with**):
- a recent copy of an utility bill verifying your name and address registered on your account
Please forward all of the following by e-mail to email@example.com as attachments in .JPEG format. Or alternatively fax on 0808 2801485, marking them with your account number or username. ,
We are sure that you appreciate the need to ensure security is maintained at all times.
If you have any questions about this, we invite you to contact our customer services department to discuss the matter.
A member of our Customer Support Team is available to help you 24 hours a day, 7 days a week, at SUPPORT@WILLHILL.COM or via our ‘live chat’ link that appears in the ‘my account’ section when you are logged in, or via one of the following phone numbers:
U.K. 0800 085 6296
International: 00 800 3551 3551
Thank you for your understanding and co-operation in this matter.
I have sent them what they asked for but I haven't received a reply for over a week now, despite sending several emails, calling their hotline number and even live chatting. All they say "we are still reviewing it".
Until now I trusted this bookie, but this unprofessional behaviour makes me suspect that something is wrong.