[Th8mas]

Edit by SBR Lou: Th8mas received his funds; but a player has come forward alleging the OP of this thread is responsible for accessing his account and losing his balance.

_________________________

Hello everyone!

I'm not much of a forum person but after reading around the net about betonline payout problems and stumbling upon SBR and specially the latest threads about Betonline I decided to ask SBR for help and make my problem public.

I registered at Betonline on April 26th and started playing Blackjack as I wanted to try their "Blackjack against other people". First day i played with some player. I lost my first deposit, i redeposited and 2nd time I won. Next day i was blocked from Blackjack for chip dumping! They told me that in order to reopen access to blackjack I have to send them my ID and a utility bill which I did immediately, but nothing changed and one month later this matter hasn't still been resolved!!

I continued playing Poker. I requested my first payout via Skrill on May 3rd. There was a big delay (they said there was some problem with their processor and offered other payment options) and the communication with support was absolutely chaotic. Nobody said the same thing as the other person and no one could give me a solid answer as to what is happening with my payout. In the end the payment came through on May 9th (certainly not in the 36h timeframe they state).

While waiting for the first payout i continued playing at various tables and with various players and I requested a second payout via Skrill again on May 7th. After one week the payout still wasn't approved and then i received an email (May 15th) from operations asking me about my relation with a username, which was that same player I happened to play Blackjack with at the very beginning!

I replied that i have no relation whatsoever with that username nor I have played or seen him/her since I started playing poker. Next day after my reply (May 16th) my account is frozen and I have no answer from Betonline or live chat support as to why that is!! Live chat only said that i'm under "poker review"...

So you can freeze an account based on speculation and suspicion?...

Yesterday (May 27^th) I contacted live chat again and the only answer I received was that my account is still under investigation and there is no timeframe at all so I should just wait! Of course no manager or higher-up is available though I have asked multiple times to speak with one so another dead-end…

All I can understand is that Betonline doesn't like players that win, and they are trying to avoid payouts (or at least delay them) in any way possible!! And from the looks of it, "chip dumping" and “investigating accounts” seems to be their no.1 excuse!! I don’t see how it takes 20 days to “investigate” and not give any answers in the meantime!

I wonder if that was always the case with Betonline or maybe they are just going broke!?

I hope SBR will be able to help me get get my funds out of there!!!
I have already filed a complaint and forwarded all mail and chats with ticket numbers to Lou.

PS. It would be nice hearing from BOL Sarah (i can't PM due to post count) cause support and live chat have been no help at all...

Regards
Thomas

[HedgeHog]

Lou will help speed up the process for you. GL.

[DRINKNFISH]

Hello. Im posting because I see so many players bashing this site. Well i deposited 500, ran it up to 11k, then cashed it out. Had all my documents already sent in from my last 500 cashout. So a month later I check my wells and its in there! they say wires take 10 buisness days, i got mine in about 15 buisness days. All my friends said : your not getting your money they dont pay out" So i chalked it up as a loss tell the wire show damn near on time! Thinking bout redepositing but like everyone said, software is super gross and i got d/c bout 10 times a day. Luckily i was never in a pot of more than 50 when it d/c=). Please do as you please. Soft Soft Soft players but SOFT SOFT SOFT software. They pay tho.......................

[Th8mas]

Lou will help speed up the process for you. GL.

Thanks HedgeHog... I surely hope so! Lou contacted me and I'm waiting for an answer now...

Hello. Im posting because I see so many players bashing this site. Well i deposited 500, ran it up to 11k, then cashed it out. Had all my documents already sent in from my last 500 cashout. So a month later I check my wells and its in there! they say wires take 10 buisness days, i got mine in about 15 buisness days. All my friends said : your not getting your money they dont pay out" So i chalked it up as a loss tell the wire show damn near on time! Thinking bout redepositing but like everyone said, software is super gross and i got d/c bout 10 times a day. Luckily i was never in a pot of more than 50 when it d/c=). Please do as you please. Soft Soft Soft players but SOFT SOFT SOFT software. They pay tho.......................

Did you just open an account to copy paste that same text in various threads that people make about betonline?

Good for you buddy... but what's the point of your post? Are you implying that all the people here that have a problem with payouts from Betonline are lying?

[26dworld]

Hi.
The same story. They suspended my account today. All the procedure is too similar. LoL. I shoud have googled before play on Betonline.
I have filed a complaint too and waiting for response. Let me know if you get any decision(hope a good one) from Betonline.

[durito]

Hi.
The same story. They suspended my account today. All the procedure is too similar. LoL. I shoud have googled before play on Betonline.
I have filed a complaint too and waiting for response. Let me know if you get any decision(hope a good one) from Betonline.

What percentage of first time posters are scammers?

[Th8mas]

No news from Betonline yet and they are not replying to Lou either... I wonder why...

[5mike5]

What percentage of first time posters are scammers?

well we all know BOL has tried to scam players b4 so probably a equal toss-up

[tommygun]

sbr users with less than 10 posts, 95% of the time either sportsbook, or scammers.

[bighawk12]

Betonline is a pos site

[Courtesywipe]

Seems like the BOLD complaints have fizzled over the last few weeks. Maybe there is a reason why SBR has them as a B+ book after all.

[gillcm3]

this site has totally ripped me off. i requested a cash out one month ago. they asked me to send in the utility bills/ID which i did. after that, i never heard anything back from them. i just got an email from them finally saying that i don't have any money in my account to cash out. i had over 400 in there when i requested a cashout and i havent' touched it since. it's not in my poker/sports wallet, no where. this absolutely infuriates me. that money was supposed to help pay the bills.

[vorsybl]

Betonline is a pos site

Why would you be complaining if you have an accountant's annual salary in your account?

[SBR Lou]

In a bizarre twist, a player has come forward alleging the OP of this thread is responsible for accessing his account and losing his balance.

We've provided this new information to management.

[Mybologne]

sorry to hear that Th8mas, I play there during football and NBA, the lines they have is always higher then other books, lost what I deposited, never went back, but I hope it gets settled for you!!!

[Hankwins]

One dude with the post about turning $188 in like 90K, calims to be getting consistent $2500 checks, i have always been paid fast too but i don't do huge bank wires. I was really irked they wouldn't give me a p2p name over live chat or the phone and haven't deposited but it seems the constant complaints that pop up about them are kinda lame.

[Acarson79]

One dude with the post about turning $188 in like 90K, calims to be getting consistent $2500 checks, i have always been paid fast too but i don't do huge bank wires. I was really irked they wouldn't give me a p2p name over live chat or the phone and haven't deposited but it seems the constant complaints that pop up about them are kinda lame.

Whats the guys name? And why don't you do big bank wires?

[vorsybl]

No I doubt they're going broke I gave them 10000 dollars